We loved our stay! Rooms were clean and spacious & not far from Casula Mall. Exceptional customer service made our stay extra pleasant - esp from Remi, he was so friendly and must we say, he deserves a raise! Thank you Remi for your above and beyond customer service. Because of you, we will always book here!
Yolande
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Sharon
商務旅客
2024年4月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really great hotel, I stay in Sydney a lot and this hotel was reasonably priced, fantastic rooms, really comfortable bed with top quality linen and the restaurant downstairs was brilliant. I ate there twice and both times I had a great experience. The steak in particular was so good. I will definitely stay there again.
We had nothing but problems staying here. Had to change rooms 3 times due to issues and still had aircon not working in the 3rd room but gave up when staff couldn't care less and didnt bother getting back to me about it. Finally got told on leaving the whole facility has electrical issues they can't currently resolve. We only had 1 decent nights sleep out of 4 as the room was too hot but given no compensation at all even though they knew it was an issue. Also, if an event is on at the attached entertainment venue there is no parking at all as there's no dedicated hotel guest parking. The rooms are nice but the issues left us not enjoying them. Definitely wouldn't stay here again.
Tracey
於 2024 年 3 月住了 4 晚
6/10 一般般
Matt
商務旅客
2024年3月29日
喜歡:整潔度和員工素質
Average
Matt
於 2024 年 3 月住了 5 晚
2/10 很糟糕
Sunantha
2024年3月10日
Sunantha
於 2024 年 3 月住了 2 晚
4/10 不太好
Muralidhar
家庭旅遊
2024年3月5日
不喜歡:整潔度和員工素質
I stayed in the same room consecutively in January and March. I see the same cobwebs in the same place, toilet floors with the same stain marks and the shower water overflowing to the bathroom floor. The reception staff don't want to price match what i find in other booking websites. WHY? The staff hesitate to fix a sofa bed for us. WHY? Some of the younger reception staff come across as borderline rude. Not sure if they've been trained in hospitality.