Find Cheap Hotels in Swansea

"Woke up at 5am to function room being set up and then spoken to very rudely by a member of staff. Not to mention the car park charge being added which was not mentioned at check in. Great facilities and hotel but staff need a lot of work."

"We saw the beautiful grand exterior online and believed that's where we were staying. Alas, when we arrived to check in, we were told that we were actually staying in an adjacent building. This was news to us. We were walked out a side door, bags in tow, across a street, and into another building. It all felt very strange, as the very pleasant, but somewhat manic, staff member came out from behind the desk and attempted to wheel our two (very heavy) bags herself (there was no bellman), even to the point of lifting the heavy bags down the stairs and out of the main hotel by their handles as I tried to catch up and warn her that doing that would break the handle. Despite this, we were led to a beautiful room in the other building and enjoyed our stay. The bathroom was first rate, the AC was excellent, and the bed, TV, and overall space were very good. We had breakfast the next stay (not great, to be honest) in the main building, but the staff were very friendly, even as the room itself looked a littled tired and dated."

"The professional, welcoming staff make the grand an absolute pleasure to visit."

"When we arrived the car park was full with no reserved area for residents. Room was good but quite small. Window had to be wedged with tissue box to stay open. Staff amazing and breakfast great, beautiful location would stay again."

"The allocated room was ok but could do with a little refirbishment."

"great"

"Our stay was exactly how we expected "