蘇州大劇院 (SHA) 附近飯店 | 熱門住宿限時優惠 NT$1,359 起

「객실은 깨끗하고 조용하고 좋습니다. 하지만 아침 식사는 메뉴도 그렇고 식당 분위기도 조금 업그레이드 되었으면 좋겠습니다.」

「I booked one king size bed private hot spring room in Expedia, but the hotel system shows double beds private hot spring room when I arrived. The front desk took 10 min to get me the right one. However, when I entered the room, it was totally uncleaned. Looked like someone just left the room without cleaning. Used towel in the bath, used towel on the floor, and the hot spring is still filled with hot water...... I had to called the front desk and ask them get me a room again..... Totally ruined...

「行政酒廊咖啡机故障，服务员宁可回复“无法提供咖啡”，也不愿意用行动去解决问题；行政酒廊周一到周三关闭，令人费解；仅限于精美图片的早餐质量实在过于低劣，可颂蛋堡，“没有”，班尼迪克蛋，“没有”，鸡蛋卷呢，“无法提供”，牛肉面，“无法提供，且汤底是羊肉汤”；食材普遍较差，且客人吃完后也没有补充，甚至出现了因鸡蛋吃完，不能提供荷包蛋的场景；下午两点多也无人打扫客房，需要电话催促；作为一家去年开业的酒店，设备已显陈旧，服务意识有待加强，服务态度需要推到重来，这些都不能靠服务员的谦卑以及“抱歉给您不好的体验”等语言来拯救。」

「酒店服務營運很滿意 外圍周邊步行及交通一般 」

「住了一晚、整體感覺很舒服」

「已經是第二次入住，客房一如既往舒適與乾淨，因時程安排關係有幾天請服務人員幫忙準備外帶早餐，也很快速提供，謝謝照顧」

「The entire place was quite lovely and close to I think the Largest Lake in China. I would have liked to sped a few more days and explore.」

「很好的體驗」

「位於姑蘇區，方便去不同的景點」

「If management is reading this, please this place is in dire need of a rehab. The front desk is a mess. It should be organized. I was checked into a room, where the mirror looked like someone had smashed it. I came back down stairs immediately. None of the outlets worked as I also try to plug the tea kettle into a few outlets before I saw the smashed mirror. Came back down stairs to be given another room. I asked if housekeeping could come with me to make sure the outlets worked. It did and...