Find Family Hotels in Surbiton

"We were told our room with city view and would cost £60 per night for a upgrade with river view, we didn't accept. We ended up with a room with a window of no view! I meant No View, period !"

"All good. "

"Would def stay here again. Each walking distance to the Westminster Tube station. Lovely hotel, modern, clean and friendly and helpful staff. Breakfast was really good, loads to choose from. Room was clean and spacious. "

"Wonderful hotel supported by a great team and a cracking location"

"I have stayed many times at this hotel as it's convenient to where I occasionally work. One of the reasons I always went back was because it's staff were so helpful. Unfortunately they have now installed a tablet check-in system and reduced the no. of check-in staff. In my opinion this has had a detrimental effect on the check-in experience - especially problematic if you were checking in at the same time as a large group. There are other hotels offering a more personalised service where you're able to speak with real people. I will certainly be seeking these out in future."

"Very good staff attention and also good cleaning of the room. Excellent location"

"Wonderful place to stay that feels like home because of the staff."

"Top level"

"Stunning Lobby and bar. Check in experience was satisfactory. Room was small with small double bed. Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge. Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them! We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back. Great location for central London ..just next to Hyde Park "