Dear CHUN HSIEN, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you very much for choosing Java Paragon Hotel and Residences Surabaya and for taking the time to provide us with insights into your experience during your last stay! We are sincerely disappointed to know of the inconveniences you experienced which have clearly left a negative impression and a lasting unpleasant memory with you. We failed to deliver on our service promise and we are keen to take full responsibility for our shortcomings, and to regain your trust in us. We look forward to having an opportunity to connect with you and to welcome you back to Java Paragon Hotel and Residences Surabaya. Kind regards, Ratih Guest Service Manager

Dear Kwok Hung, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for sharing your feedback while staying with us. Please accept our sincere apologies for the inconvenience caused in the bathroom. we have had coordinate with department concern to give more detail in room cleanliness. We hope that we may serve you better in the near future Sincerely, Ratih Guest Service Manager

ear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback and delighted to learn that you enjoyed your stay, breakfast and services provided by the team. Please accept our sincere apologies for the inconvenience due to the smell from our project. We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager

Dear Traveler, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager

Dear jin, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager

Dear Aw, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive rating and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

Dear Traveler, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the future Kind regards, Ratih Guest Service Manager

Dear Benny, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. Please accept our sincere apologies for the inconvenience regarding the water problem in the bathroom. Your feedback has been shared to our Chief Engineering for further follow up. We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the 5 stars rating and delighted to learn that you enjoyed your stay with us. Looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

Dear Matthias, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

Dear Masuda, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the feedback and delighted to learn that you enjoyed your stay with us. Looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us and delighted to learn that you enjoyed your overall stay We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your precious time to share your feedback while staying with us. Please accept our sincere apologies for the inconvenience happen during your stay. Your feedback has been shared to Management for the improvement We hope that we are able to serve you better in the future Kind regards, Ratih Guest Service Manager

Dear Ravi Anantha, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your experience while staying with us and please accept our sincere apologies if there is any inconvenience during your stay We hope that your next visit will be more pleasant Kind regards, Ratih Guest Service Manager

Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Cj Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Dianah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and delighted to learn that you enjoyed your stay with us and we are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and please accept our sincere apologies for the inconvenience caused during your stay We hope that your next visit will be more pleasant than previous one. Looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

Dear Valued Guest , Warmest Greeting from Java Paragon Hotel and Residences Surabaya...... Simply inspiring!! Thank you for your feedback regarding your previous stay with us. Your feedback regarding the laundry charges has been shared to department concern for further follow up We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback and kindly be informed that we have shared your feedback regarding food variation to our executive chef for further improvement We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Dianah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to write your review and we are glad to know that you enjoyed your stay with us. We are looking forward for welcoming you back in the near future. Sincerely, Ovie Guest Service Supervisor

Dear timothy, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us. Your feedback regarding internet connection, shower and facelift has been shared to department concern for further improvement. We hope that we are able to serve you better in the nearest future Kind regards, Ratih Guest Service Manager

Dear Bolar Abdul, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the feedback and delighted to know that you have had a good experience while staying with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear John, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!! Thank you for your feedback and delighted to learn that you enjoyed your overall stay with us. We look forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Yoriko, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your positive feedback and delighted to learn that you enjoyed your stay with us we are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear sasaki, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for positive feedback and delighted to learn that you enjoyed your stay with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to rate us on Expedia page and delighted to know that you enjoyed your stay with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Roger JM, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for you positive rating and delighted to learn that you enjoyed your stay with us Looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

Dear Valued Guest Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for choosing our hotel as your preferred destination while staying in Surabaya. We are truly happy to learn that you enjoyed your overall stay with us and We look forward to welcoming you back soon. Kind Regards, Ratih Guest Service Manager

Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for rating us with 5 stars. We are delighted to know that you enjoyed your overall stay with us and we look forward for welcoming you back again in the nearest future. Kind regards, Ratih Guest Service Manager

Dear cj, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your positive feedback and we are delighted to know that you have a wonderful stay. We look forward for welcoming you back again in the nearest future. Kind Regards, Ratih Guest Service Manager

Dear Jin, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for sharing your experience while staying with us here at Java Paragon Hotel and Residences Surabaya Glad to learn that you enjoyed your stay with us and enjoyed the service, food and our swimming pool as well and we are looking forward for welcoming you back again in the nearest time. Regards, Ovie Guest Service Supervisor

Dear low, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your feedback on Expedia page. Please accept our sincere apologies for the inconvenience occur during your stay with us. Your review regarding room cleanliness has been shared to our Housekeeping department for further improvement. Once again thank you and we hope that we are able to serve you better in the nearest future. Regards, Ratih Guest Service Manager

Dear Valued guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya! Thank you for your positive review and we are delighted to know that you enjoyed your overall stay with us Looking forward for welcoming you back again in the nearest future. Kind regards, Ratih Guest Service Manager

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your positive rating and we are looking forward for welcoming you back in the future. Sincerely, Ovie Guest Service Supervisor

Dear Jane Thank you very much for choosing Java Paragon and Residences Surabaya and We are delighted to receive your comments on Expedia! It is heart-warming to know that the small, thoughtful and personal touches of our service made such a wonderful impression on you and made you feel as a unique individual, whist enjoying the entire stay. We wish you safe and comfortable travels and look forward to welcoming you back in the near future. Regards, Ovie Guest Service Supervisor