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雅頓飯店的評分

4 out of 5
雅頓飯店
44 Waterside, Stratford-upon-Avon, England

評論

9.2

太棒了

10 分，有夠讚；756 則評論中有 523 則" "
8 分，不錯哦；756 則評論中有 183 則" "
6 分，一般般；756 則評論中有 31 則" "
4 分，不太好；756 則評論中有 12 則" "
2 分，很糟糕；756 則評論中有 7 則" "

9.4/10

整潔度

9.4/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Mark

喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Natasha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bed was really comfortable
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely beautiful hotel and the staff are amazing. Hotel was centrally based right opposite the theatre. I emailed in advance about us being there for a birthday and we were given a room upgrade! The bar was lovely, we sat in the terrace as it was warm outside with the heating. Breakfast was amazing! Definitely recommend staying here.
於 2024 年 5 月住了 1 晚
Jenny 於 2024年5月4日回覆
Dear Paul Thank your lovely review of our hotel. I am so pleased that you enjoyed your stay and hope to welcome you back in the very near future.Kind regards Jenny

10/10 有夠讚

Bev

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel, excellent location, beautiful room with view of River and Royal Shakespeare Theatre, lovely touches in room, drinks, nibbles, toiletries etc, Staff could not do enough for us, would definitely recommend you stay here!!!
於 2024 年 4 月住了 1 晚
Jenny 於 2024年4月29日回覆
Dear BevThank you for taking the time to review our hotel. I am so pleased you enjoyed your stay and hope to have the opportunity of welcoming you back in the not too distant future.Kind regards Jenny

10/10 有夠讚

William

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just across from the theatres, a classy hotel with comfortable rooms, good food and great service.
於 2024 年 4 月住了 1 晚
Jenny 於 2024年4月29日回覆
Dear Paul Thank you for taking the time to review our hotel.I am so pleased you enjoyed your stay with us and hope to welcome you back in the not too distant future.Kind regards Jenny

10/10 有夠讚

M.G.

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super service
於 2024 年 4 月住了 1 晚
Jenny 於 2024年4月29日回覆
Thank you for your lovely review.We hope to welcome you back!Kind regards Jenny

10/10 有夠讚

Kiran

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A lovely hotel in an ideal location. Staff, food, surroundings all excellent. Would highly recommend.
於 2024 年 4 月住了 1 晚
Jenny 於 2024年4月30日回覆
Dear Kiran Thank you for your lovely review of our hotel.We hope to welcome you back very soon.Kind regards Jenny

4/10 不太好

Alison

The location is great for the RSC Theatre. Unfortunately my room was well below expectation - I don’t know if booking via Expedia even as a VIP guest was the cause. The room was on the ground floor at street level so anyone walking past could look straight in. The bathroom was in poor repair mouldy grout on the bath and damage to the bath itself. There was no dresser or shelving for clothes just hanging wardrobe. All in all a big disappointment.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Neil

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel in a great location. Friendly and welcoming Only gripe would be the floorboards around the hotel are incredibly squeaky so noisy inside the room from people walking in the corridors
於 2024 年 3 月住了 1 晚
Jenny 於 2024年4月9日回覆
Dear Neil Thank you for your great review of our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny

8/10 不錯哦

Sai Santhan

情侶出遊, 家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The property was in a great location and the staff member that helped us checkin was really helpful. The room and bathroom were specious but the bathroom was not in a great condition. We noticed some stains on the sink that weren't cleaned properly, but this was quickly taken care of by the cleaning staff when we notified reception. The bathtub showed severe wear and tear, there were big rust spots, mould patches and the drain would not stay open. Overall we had a good experience, but the rooms are in need of some renovation and higher cleaning standards.
於 2024 年 3 月住了 1 晚
Jenny 於 2024年4月9日回覆
Dear Sai SanthanThank you for taking the time to review our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny

10/10 有夠讚

Laura

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Beautiful hotel, wonderful staff, great location! This is my second stay at The Arden, and it was as lovely as the first. The staff even put a Happy Birthday surprise in the room on arrival for my mum, which was much appreciated.
於 2024 年 3 月住了 2 晚
Jenny 於 2024年4月9日回覆
Dear Laura Thank you for taking the time to review our hotel.I am delighted that you enjoyed your stay with us! I do hope we have the opportunity to welcome you back for a third time!Kind regards Jenny

8/10 不錯哦

Andrew

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location, friendly staff and comfortable room
於 2024 年 3 月住了 3 晚

4/10 不太好

Elizabeth

不喜歡：整潔度、設施服務和住宿環境和硬體
We have stayed here in the past and been very happy. This time it was a very disappointing experience all around. The property is now very tired (which we could put up with) but also not very clean and the food hugely disappointing. We will definitely look for alternative accommodation and meal options on our next visit.

8/10 不錯哦

Hugh

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jude

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel

6/10 一般般

Michael

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Very very dusty and rustic.... lots of stains on bed and bed sheets, room service woke me at 9am the one morning, very underwhelmed by this hotel.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Adam

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel. With great front of desk staff and luxury touches that go beyond what you'd expect from a 4*. Excellent location near the waterfront in Stratford, with everything you could want within walking distance. Breakfast was a little unexciting and I don't think the evening dining options and menu are appealing. At least not in winter. Would certainly go back and recommend to others.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

matthew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Lawrence

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice, great location and friendly staff.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Abi

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful stay
A fantastic stay with a lovely welcome. Great location in Stafford-upon-Avon and wonderful staff. Lots of attention to detail.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Laura

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel, beautiful location, and professional, friendly staff. Very happy with my stay here, and have already booked to come back again!
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Alastair

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Oscar

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel, the chocolates and rose petals were an excellent option to have...
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Stephen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel and staff
Great hotel in a great location, with perfect service. Minor areas for improvement would be breakfast. It felt like it was served on a budget with half a black pudding, a tiny hash brown and a continental breakfast that looked like half the options were missing.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Nicki

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Gary

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is situated in a great location, within walking distance of the shops & theatres.
於 2023 年 12 月住了 3 晚
Jack Ray 於 2024年1月2日回覆
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
The Arden
Had a great time in Stratford, hotel was lovely so we’re staff, only had one gripe it’s an old building and the room we stayed in was by the staircase and it was very noisy and squeaky would stay again but choose a different room.
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Peter

喜歡：整潔度和員工素質
於 2023 年 12 月住了 1 晚
Jack Ray 於 2023年12月26日回覆
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Matthew

於 2023 年 11 月住了 1 晚
Jack Ray 於 2023年12月26日回覆
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Elaine

喜歡：整潔度、員工素質和客房舒適度
Lovely hotel in perfect location
於 2023 年 11 月住了 2 晚
Jack Ray 於 2023年12月6日回覆
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 不錯哦

Louise

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sadly free bottle of wine on ice in room which was nice touch but it was very sweet German wine so couldn’t drink it 🤔 Service and location lovely
於 2023 年 11 月住了 1 晚
Jack Ray 於 2023年12月6日回覆
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback on the wine. Had you let our reception team know, I'm sure we could have sourced another bottle to match your tastes, though we can certainly do so next time!Kind regards, Jack Ray - Reception Manager

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We’ve stayed here many times as it was an SLH hotel. It’s a wonderful hotel in the centre of Stratford, perfect for the RSC, however the rooms are starting to look a little tired, it could do we a refresh.
於 2023 年 11 月住了 1 晚
Jack Ray 於 2023年12月16日回覆
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Mi young

於 2023 年 11 月住了 1 晚
Jack Ray - Reception Manager 於 2023年11月19日回覆
Dear Mi Young,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards

8/10 不錯哦

Jane

情侶出遊
喜歡：整潔度和員工素質
Upgraded room was not so good. The room smelt damp due to a leak in the bathroom, the bed was uncomfortable, the tv did not get all the channels and the people in the next room were noisy, waking us up at 6am with their tv blaring. The lady on reception however was very apologetic and helpfull so found us another room, which althoug smaller,was much better. The breakfast on the first morning was ok but on the second morning my husband was served cold scrambled eggs which he had to send back. All in all it was a pleasant stay in a nice hotel in a good location with very pleasant staff, but all those stairs!
於 2023 年 11 月住了 3 晚
Jack Ray - Reception Manager 於 2023年11月19日回覆
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and apologise for the 1st night you stayed being less than relaxing due to the leak in your bathroom, the bed and the noise from a neighbouring room. I'm glad my colleague on reception was able to find you a better room to help you get some well deserved rest and I'll be sure to pass on your feedback to the rest of the management team. Kind regards,

8/10 不錯哦

Andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Jack Ray 於 2023年11月5日回覆
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Andrea

於 2023 年 10 月住了 1 晚
Jack Ray 於 2023年11月5日回覆
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Jack Ray - Reception Manager

10/10 有夠讚

Debra

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved staying here at the Arden Hotel. Staff were so friendly, great location and super nice room!
於 2023 年 10 月住了 2 晚
Jack Ray 於 2023年11月3日回覆
Dear Debra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Lilly

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Such an amazing hotel. Was upgraded to the Maple room when we arrived which is so lovely. The Maple room has a view of the RSC and an amazing king sized bed!
於 2023 年 10 月住了 1 晚
Jack Ray 於 2023年11月3日回覆
Dear Lily,Thank you for the great review of our hotel! We're thrilled to hear you enjoyed your complimentary upgrade to the Maple room and had such an amazing time at the Arden Hotel. We'll certainly look forward to having you stay with us again!Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Live this place. Amazing staff, great location, lovely rooms.
於 2023 年 10 月住了 1 晚
Jack Ray 於 2023年11月3日回覆
Dear Jason,Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Rebecca

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dry lovely stay
於 2023 年 10 月住了 1 晚
Jack Ray 於 2023年11月3日回覆
Dear Rebecca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

2/10 很糟糕

Thales

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Jack Ray 於 2023年11月3日回覆
Dear Mr & Mrs Thales,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Wayne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean and comfortable. I hope to stay again sometime!
於 2023 年 10 月住了 1 晚
Jack Ray 於 2023年11月3日回覆
Dear Wayne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location and enjoyable stay
Excellent location, close to restaurants and directly across the Royal Shakespeare theater. The staff was friendly and helpful. Breakfast included continental items and an made to order plate. Both the food and service were good. We enjoyed our stay. Thank you Arden!
於 2023 年 9 月住了 2 晚
Jack Ray 於 2023年11月3日回覆
Good Evening, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, found all our staff helpful and enjoyed your meals! We look forward to welcoming you back to the Arden!Kind Regards, Jack Ray - Reception Manager

8/10 不錯哦

Michael

於 2023 年 9 月住了 2 晚
Jack Ray 於 2023年9月29日回覆
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful, quaint, friendly, strong a/c, good location. Highly recommend .
於 2023 年 9 月住了 2 晚
Jack Ray 於 2023年9月24日回覆
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

8/10 不錯哦

Julie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay.
A lovely stay. Great service and comfort. And the room service chips were the best Uve ever tasted!!
於 2023 年 9 月住了 1 晚
Jack Ray 於 2023年9月25日回覆
Dear Julie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Diane

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel and location. Gorgeous setting. Very historic. Great place to walk around town Shakespeare theayer right across the street! We went 2 nights to plays, was fabulous. Restaurant wonderful for breakfast and dinner. We loved our stay.
Jack Ray 於 2023年9月24日回覆
Dear Diane,Thank you for leaving such a wonderful review of our hotel. I'm pleased to hear you enjoyed dining in our restaurant and found the atmosphere of the hotel to your liking. You are always welcome to stay with us should you wish to catch a performance at the RSC, so do give us a call as we may even have tickets!Kind Regards, Jack Ray - Reception Manager

10/10 有夠讚

Sophie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel perfectly situated beside the river Avon and overlooking the RSC theatre. We stayed in a superior room with views of the theatre which were wonderful. The room itself was well appointed with amenities such as tea/coffee and real milk in the fridge. The check in and concierge service were all impeccable. Overall we had a wonderful experience and would definitely return.
於 2023 年 9 月住了 1 晚
Jack Ray 於 2023年11月5日回覆
Dear Sophia,Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and are pleased to hear your whole experiences was wonderful! We certainly look forward to seeing you again. Kind regards, Jack Ray - Reception Manager

10/10 有夠讚

Kirsten

於 2023 年 9 月住了 1 晚
Jack Ray 於 2023年9月10日回覆
Dear Kirsten,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager