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Sofitel Strasbourg Grande Ile

5.0 star property
French elegance meets historic charm at this Strasbourg hotel where staff share local secrets and the restaurant serves authentic regional cuisine

Choose dates to view prices

Sofitel Strasbourg Grande Ile offers a tranquil escape in central Strasbourg. Guests can savor French specialties at Terroir & Co, relax on the garden terrace, or explore the Cathedral and Christmas Market with insider guidance from the knowledgeable staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is NT$5,652
NT$6,514 total
includes taxes & fees
Jan 30 - Jan 31

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Superior Queen Room with Balcony And Garden View

Premium bedding, down comforters, pillowtop beds, minibar

Superior Queen Room with Balcony And Garden View

  • Sleeps 2

View all photos for Junior Suite, 1 King Bed (1 coin salon)

Junior Suite, 1 King Bed (1 coin salon) | Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed (1 coin salon)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, Garden View

Luxury Room, Garden View | Premium bedding, down comforters, pillowtop beds, minibar

Luxury Room, Garden View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • City view

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Balcony, Garden View

Superior Room, 1 Queen Bed, Balcony, Garden View | Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 Queen Bed, Balcony, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Garden view

View all photos for Superior Room, Garden View

Superior Room, Garden View | Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, Garden View

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Garden view

View all photos for Premium Room, 1 King Bed with Sofa bed (Luxury)

Premium Room, 1 King Bed with Sofa bed (Luxury) | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed (Luxury)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LED TV
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • City view

View all photos for Luxury Room, 1 King Bed with Sofa bed, Garden View

Premium bedding, down comforters, pillowtop beds, minibar

Luxury Room, 1 King Bed with Sofa bed, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Garden view

View all photos for Suite, 2 Bedrooms, Balcony, City View (Imperiale)

Suite, 2 Bedrooms, Balcony, City View (Imperiale) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms, Balcony, City View (Imperiale)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 1453 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed
  • City view

View all photos for Suite (Opera)

Suite (Opera) | Premium bedding, down comforters, pillowtop beds, minibar

Suite (Opera)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 1001 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Suite, City View (Prestige)

Suite, City View (Prestige) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, City View (Prestige)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • City view

View all photos for Little Prince connecting room

Little Prince connecting room | Premium bedding, down comforters, pillowtop beds, minibar

Little Prince connecting room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
LED TV
Hypo-allergenic bedding
  • 549 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • City view

View all photos for Luxury Room With 1 King Size Bed Or 2 Single Size Beds And Square Or Garden View

Premium bedding, down comforters, pillowtop beds, minibar

Luxury Room With 1 King Size Bed Or 2 Single Size Beds And Square Or Garden View

  • Sleeps 2

View all photos for Luxury Premium Room With 1 King-Size Bed Or 2 Single Beds And 1 Sofa With Square Or Garden View

Premium bedding, down comforters, pillowtop beds, minibar

Luxury Premium Room With 1 King-Size Bed Or 2 Single Beds And 1 Sofa With Square Or Garden View

  • Sleeps 3

View all photos for Luxury Room, 1 King Bed, Accessible, Garden View

Premium bedding, down comforters, pillowtop beds, minibar

Luxury Room, 1 King Bed, Accessible, Garden View

  • Sleeps 3

View all photos for ACCESSIBLE LUXURY ROOM, 1 King-Size Bed; Square Or Garden View

Lobby

ACCESSIBLE LUXURY ROOM, 1 King-Size Bed; Square Or Garden View

  • Sleeps 3

View all photos for Classic Queen Room

Premium bedding, down comforters, pillowtop beds, minibar

Classic Queen Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite

  • Sleeps 4

View all photos for Superior Room With Garden View

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room With Garden View

  • Sleeps 2

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About the neighborhood

Located in City-Centre - Petite France, a neighborhood in Strasbourg, Sofitel Strasbourg Grande Ile is in a shopping district and near a metro station. Notable landmarks in the area include Place Kléber and Train Station Square, and travelers wishing to experience a bit of culture can try Strasbourg Convention Centre. Looking to enjoy an event or a game while in town? See what's going on at Zenith Strasbourg. Visit our Strasbourg travel guide
Map
4 Place Saint Pierre Le Jeune, Strasbourg, Bas-Rhin, 67000

What's nearby

  • Entrance to the city centre of Strasbourg on Christmas time; Shutterstock ID 354241376; Purchase Order: -
    Strasbourg Christmas Market
    3 min walk - 0.3 km
  • Our Lady of Strasbourg Cathedral showing heritage architecture, night scenes and a church or cathedral
    Strasbourg Cathedral
    6 min walk - 0.5 km
  • Rohan Palace which includes a castle, interior views and heritage elements
    Rohan Palace
    9 min walk - 0.8 km
  • Train Station Square which includes modern architecture and interior views
    Train Station Square
    11 min walk - 0.9 km
  • Place Kléber
    3 min walk - 0.3 km

Getting around

  • Homme de Fer Tram Station
    3 min walk
  • Strasbourg Station
    12 min walk
  • Strasbourg (SXB-Strasbourg Intl.)
    24 min drive

Restaurants

  • Le Link at Sofitel Strasbourg
    1 min walk
  • McDonald's
    3 min walk
  • Café Broglie
    3 min walk
  • Léonor
    2 min walk
  • Starbucks
    2 min walk

About this property

Sofitel Strasbourg Grande Ile

Luxury boutique hotel near Place Kléber
Located close to Strasbourg Christmas Market and Strasbourg Cathedral, Sofitel Strasbourg Grande Ile provides a terrace, a garden, and a hair salon. The on-site French cuisine restaurant, La Brasserie, offers breakfast, lunch, dinner, light fare, and kids' meals. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • Babysitting (surcharge), outdoor furniture, and a water dispenser
  • Local meal delivery service, 11 meeting rooms, and a porter/bellhop
  • Guest reviews give top marks for the helpful staff
Room features
All 150 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Highchairs, baby baths, and children's slippers
  • Recycling and LED light bulbs
  • Designer toiletries, shower/tub combinations, and hair dryers
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (EUR 42 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Brasserie
  • Le bar de la Brasserie

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Library

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • High chair
  • Laundry facilities
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • 7,965 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Doorbell and phone notification
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Magnifying mirror
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1964
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.96 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 34 per person
  • Covered valet parking fee: EUR 42 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Sofitel Grande Ile
Sofitel Grande Ile Hotel
Sofitel Grande Ile Hotel Strasbourg
Sofitel Grande Ile Strasbourg
Sofitel Strasbourg
Sofitel Strasbourg Grande
Sofitel Strasbourg Grande Ile
Strasbourg Ile
Strasbourg Sofitel
Strasbourg Sofitel Grande Ile
Sofitel Strasbourg Hotel Strasbourg
Sofitel Strasbourg Grande Ile Hotel
Sofitel Strasbourg Grande Ile Hotel
Sofitel Strasbourg Grande Ile Strasbourg
Sofitel Strasbourg Grande Ile Hotel Strasbourg

Frequently asked questions

Is Sofitel Strasbourg Grande Ile pet-friendly?

Yes, Sofitel Strasbourg Grande Ile allows cats and dogs (limit 2 total). There's a fee of EUR 30 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Sofitel Strasbourg Grande Ile?

As of 2026/1/26, prices found for a 1-night stay for 2 adults at Sofitel Strasbourg Grande Ile on 2026/1/30 start from NT$5,652, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for EUR 42 per day. Limited spots are available.

What time is check-in at Sofitel Strasbourg Grande Ile?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Sofitel Strasbourg Grande Ile?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sofitel Strasbourg Grande Ile located?

This family-friendly Strasbourg hotel is located in the historical district, within a 5-minute walk of Place Kléber and Strasbourg Christmas Market. Strasbourg Cathedral and Rohan Palace are also within 10 minutes. Homme de Fer Tram Station and Place Broglie Tram Stop are within a 5-minute walk.

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Reviews

Sofitel Strasbourg Grande Ile Reviews

8.6

Excellent

9.0

Cleanliness

9.2

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 455 out of 847 reviews
Rating 8 - Good. 252 out of 847 reviews
Rating 6 - Okay. 84 out of 847 reviews
Rating 4 - Poor. 34 out of 847 reviews
Rating 2 - Terrible. 22 out of 847 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and location was perfect for wandering for sights.
Stayed 2 nights in Sep 2025

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding! The pillows were the best! The room was a bit of a walk to get to but we got used to it
One hallway to room
Second hallway to room
The room
Stayed 1 night in Nov 2025

8/10 Good

GOHAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff I would highly recommend it
Stayed 1 night in Jun 2025

8/10 Good

Brendan

Nice stay in Strasbourg

The Sofitel is well located in Strasbourg, close to all the major attractions and public transport. The staff are friendly and attentive. The hotel is somewhat worn in places with stained carpets in corridors and room lobbies. Bed was clean and comfortable and the room was quiet.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rafael A. Ortiz

Liked: Amenities
Perfect stay. Very helpful and attentive staff. The breakfast was very good and plentiful. Will stay again without hesitation.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and courteous. Concierge services were excellent. Hôtel itself was clean, comfortable and well positioned. Would definitely recommend to others and would stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Raelene

Liked: Cleanliness
Great location for Xmas markets!
Stayed 3 nights in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting the Christmas markets. Excellent staff, especially the concierge!
Stayed 3 nights in Dec 2024

8/10 Good

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We stayed for 2 nights as a family of four. Hotel: It is an old hotel and the carpet has seen better days. If you use the sofa bed for kids you have very limited room for luggage. BUT, the service was excellent, the amenities was good, the bed nice. I really liked the hotel overall.
Stayed 2 nights in Jul 2025

8/10 Good

Yousef

Liked: Cleanliness, staff & service, room comfort
Everyone was very friendly and helpful, food was very good specially breakfast, the room I stayed in was on the 3rd floor near a major renovation. But overall it was comfortable stay. Thank you
Stayed 4 nights in Jun 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Christmas food stalls and outdoor experience was festive. Central location to the Christmas markets makes it worth the higher cost.
Stayed 1 night in Dec 2024

2/10 Terrible

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Would not recommend, try any other 3 star hotel

Staff were nice and housekeeping was great (very clean), this review is about the condition of the hotel. The hotel definitely doesn’t feel like ‘5 stars’; dated & run down, musty/damp room smell that doesn’t go away, a lot of ambient HVAC background noise. Won’t be booking Sofitel by default again for a while.
Stayed 3 nights in Sep 2025

8/10 Good

MohamedHussein

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has an excellent location with an easily accessible parking lot in front of it. Walking to most attractions is less than twenty minutes.
Stayed 3 nights in Sep 2024

6/10 Okay

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
An hotel a bit old but comfortable. Nice staff. 1 hour wait to get the room.
Stayed 1 night in Dec 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well appointed and in an excellent location central to the Christmas markets and restaurants. The staff was accommodating and helpful with our transportation needs. Highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sofitel was in a safe quiet area of Strasbourg but convenient to everything. The Cathedral was a 10 minute walk as were all the shopping and restaurants. The breakfast was the best. The staff was very helpful. 5 Stars
Stayed 1 night in Sep 2023

8/10 Good

GOHAR

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly people the superior room was too small no place to hang the towels
Stayed 5 nights in Jun 2024

4/10 Poor

Ashton

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were amazing. Very accommodating and hospitable. The hotel itself needed lots of updating. Rooms weren’t really that nice
Stayed 1 night in May 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in a Perfect Place

The staff was professional and very friendly and helpful. Conveniently located near the Christmas markets and in a beautiful area, the hotel couldn’t have been a better choice for us. We also loved that they have their own little Christmas market right outside the doors. Décor is lovely. We particularly loved the large stork mobile hanging in the lobby!
Stayed 3 nights in Dec 2023

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strasbourg Stay

Room was very comfortable and hotel well located. Food in hotel restaurant (both buffet breakfast and dinner) was excellent as was the service. The only thing that should be changed is the carpeting in the room — it was looking its age and should be replaced with flooring that is easier to clean.
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel! This was our second time staying at this property. The staff is exceptional! They went above and beyond at checkout to get us to our departure bus at the train station so we would not miss out flight. I cannot thank them enough. Wonderful service! Would stay here again and again!
Stayed 1 night in May 2024

8/10 Good

hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Amazing location. Close to everything. But it definitely could use some facelift. Everything is old and worn down. Staff was very friendly and helpful. The I e rink was a big plus with the kids
Stayed 2 nights in Dec 2023

6/10 Okay

James

Liked: Staff & service, amenities
The location of the hotel is perfect, the restaurant is delicious, the staff were all great.... But the maintenance of the rooms is shaky. Things like painting and tilework were done by pretty unskilled tradespeople.
Stayed 4 nights in Dec 2023

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location in the old town is great for walking, however the streets are closed during the Christmas markets so we had to wheel our luggage a few blocks to the hotel. The staff is very helpful and friendly. The propery is a bit run down and in need of refurbishment. Our bathroom sink was cracked, the vanity had a gash in it, the carpet was worn and the towels were a bit dingy and scratchy. The buffet breakfast was very good.
Stayed 3 nights in Nov 2024

6/10 Okay

Eugene

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is outdated and not a four-star hotel as advertised. Everything else was good.
Stayed 1 night in Aug 2024