It's clear that management has put in a lot of work updating the exterior of the property, but much remains to be done inside. The climate control wasn't working in our original room and we had to be moved to a different unit. The ground floor smelled strongly of cigarettes despite being a non-smoking building. Window screens were busted and torn in many windows, lamps in both rooms we saw were dented or twisted out of shape, and no soap was available for washing the provided dishes (our room had only one fork, 2 plates, and 6 drinkware items.) The staff we met were all friendly and eager to make our stay pleasant. I suspect the issues we observed are the responsibility of higher leadership within the hotel, leaving boots-on-the-ground workers to make the best of what they have.