The Regency Inn, located at 331 A1A Beach Blvd St. Augustine, FL, is currently undergoing renovations, which was an unexpected discovery upon arrival. Our room was notably muggy and humid, indicating a lack of preparation prior to our occupancy. The ceiling within the room exhibited peeling and discoloration. Furthermore, drinking water was not provided, necessitating guests to supply their own. Housekeeping services are offered on an every-other-day schedule. The provided amenities included a couple of soaps and shampoo, but conditioner was absent.
Our stay proceeded with a heightened sense of vigilance. The day before our scheduled departure, a representative from the Regency Inn contacted us while we were at breakfast, demanding our immediate return to check out. The representative spoke over me and had not reviewed our reservation details before making the call. I informed her I would call back with my reservation information. Upon my return call, she acknowledged an error and offered a cold apology.
However, the issues continued. Later that evening, we found ourselves locked out of our room. When attempting to call for assistance, the call was disconnected. At this point, my frustration was significant. As we approached the front desk, a staff member met us in the parking lot with new key cards for our room. There was no prior communication regarding a key change due to their error.
If the intention was for us to depart earlier, they succeeded. I do not recommend it.