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"Nice property "

"The shower head did not work properly, the door to the bathroom was a barn door that is hard to open/close, there was a folded chair in the shower that took up space and should only be put there if it’s needed. Breakfast was good. "

"We had to stop during our road trip and spend the night before heading on the road again to continue our trip. The check in was fine. Once we got to the room, the room was not cleaned. The bathroom was dirty in urine and hair all over. After we called date front desk, we were told that they don’t have another room in the same building and had to move to a different building. In order to do that we had to load our stuff in the car, get my kids including an infant, and drive there . The buildings of this property are all over the city. It’s very inconvenient to check in and have to load all your stuff in the car and drive to another location in the middle of the night. Customer service was terrible. The lady had the worst attitude over the phone. She would not listen to what I have to say, instead she raised her voice to talk over me as if it was my fault for requesting a clean room or for someone to come and clean it. Eventually we had no choice and moved to another building. Based on what they said that was an upgrade. The room was exactly the same. The building itself had to make a difference apparently. We finally checked in to the clean room at almost 2 am. I was told to call in the morning and talk to a manager. The manager told me he could give me 10% off our next visit. We are not coming back to this place ever again. A clean room should be standard practice. No one should feel terrible for wanting a clean room. "

"Great breakfast, but not included in price "

"I have stayed in hotels that I have given five stars before, but the Best Western Premier Park Hotel in Madison, WI helped redefined in my mind what a five star hotel really is. The room was in excellent condition. The bathroom was clean, well maintained (shower door did no leak), and the shampoo and soap products were very nice. The staff was very nice. I did not feel like I was bothering them. "

"Everything was good, so good we decided to return and stay another night on our way home."

"Excellent"

"Clean and friendly"

"Fun hotel in a great area downtown near the capital bldg. very friendly staff. Nest decor in the hotel too. Great rooftop restaurant. "