Best Western Southwest hotels

"Avoid the hotel if you are looking for a clean and river frontage property as they cannot guarantee you a view room even if you booked and paid in advance. Hotel is dated, air conditioner filers thick with dust (we cleaned them) and breakfast controlled buffet with little choice and small portions. Front desk experience poor, staff who claimed lost booking, no rooms we pre available paid for available and does not guarantee poor skills. Didn’t feel like the customer but a burden. Poor skills. Expedia however very good to rectify the booking confusion when contacted. "

"I loved everything!!!"

"I love this hotel! If I could live here I would. Great staff, spa, food, decor and plenty of extras at no extra cost. It’s one of my favorite hotels even compared to larger metro cities. I stay here for staycations regularly. Never disappoints!"

"The staff is great!!"

"Ms. Tiarra at the check-in/out Desk is professional, knowledgeable, warm, and kind. She accepted my concerns about the property seriously and with respect. She is a GEM! It’s my fault that did not shower while in residence. Perhaps Housekeeping would have been able to provide a clean shower curtain had I noticed it earlier. Concerns about hot food served on styrofoam plates/cups - helps manage costs but induces cancer. Paper products are more expensive (would be cheaper in bulk?)."

"Friendly staff. "

"The hotel was great! Everything was new and fresh. The rooms were very clean and the staff was great! The free breakfast was an added bonus. We will definitely stay there again!!"

"The rooms were clean. only issue was with the lack of available food."

"Overall, the property was impressive and the staff went above and beyond. It is an adult hotel and serves that purpose but, a garbage pale in the bathroom wouldn’t hurt, some extra toilet paper and towels would be nice too. Especially in the jacuzzi room. Better lightening … the ambience is nice but, it would also be nice to see effectively when not being “sexy”. But it wasn’t a bad stay. The bed felt comfortable at first but … wasn’t. The pillows and blankets were awesome! The drains do not drain quickly so, more than one shower an hour is out. And a coffee maker anywhere - room or lobby would be amazing!!! But … for the price, it was nice. "