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"It is my favorite hotel in HoChiMinh city. The staff is friendly and the restaurant is also good."

"This place can’t be 5 star resort. I would say 3.5. By the pool - No wi-fi connection, - No one to service hence empty cans and glasses by the beach chairs left in the morning will be there until evening. Room - they do make up your room but longer you stay, it gets more sandy. I guess they don't vacuum, - more than half of the electrical outlets had something stuck inside and could not be used, Restaurants - overall really pricy for Vietnam if you didn’t go for all inclusive package. - 4 restaurants open for dinner, Mexican, Spanish, Burger/street food, and buffet, - Mexican restaurant has really limited selections, 3 starters, 3 main dishes, 4 tacos and 1 dessert, if I remember correctly, - Spanish restaurant has more options but just ok quality, - Burger/ street food restaurant is the place we used the most. Lots of options and good quality. I don’t know if overall quality applies to different resorts in Phu Quoc, but I would not come back again to Phu Quoc. Rather go back to Phuket or Bali on my next beach holiday."

"Very huge and comfortable villa, and my family absolutely enjoyed ourselves there. This resort is also near all the Vin attractions with free shuttle bus, very convenient! "

"Clean hotel and friendly stuff. Very conveniently connected to the mall. Safe for families. "

"Wonderful hotel with excellent staff and in such a good spot for restaurants and shops. Highly recommend"

"Yes "

"Great location. Nice staff."

"Just AMAZING!!! Absolutely incredible hotel in every way and the best place to stay in Ho Ch Min! The hotel is beyond exquisite with every luxury, and the exceptional people who work there go out of their way to make your stay wonderful! Thank you to Loc concierge team Duong Man and everyone that helped at the front desk, bell service, restaurants, spa (incredible massage team) housekeeping and to all my thanks and appreciation."

"I paid a premium for a beach-view room but was assigned a pool-view one instead. When I raised the issue, staff dismissed it, noting only a partial beach glimpse was visible by leaning over—far short of expectations.Upon check-in, the air conditioning was non-functional. Curtains didn’t work, scale was non functional. Had to call numerous time to get one thing complete.Pool staff displayed consistent rudeness, appearing disengaged and jaded. Customer service overall was underwhelming, with restrictive policies on pool towels and buffet was below average. The complimentary shuttle operated without organization, resulting in chaotic conditions unsuitable for families with young children—we ceased using it immediately. Entertainment continued until 10 p.m. right front of pool, so couldn’t get the kids to bed early.These issues collectively undermined our stay and raise concerns about leadership and operational standards. Grandworld is a big fail with low quality foods and predatory price gouging. Pay for 5 star and get 2 star treatment. It’s one and done for us."