Pillow Southern Madrid hotels

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"Had an issue with our safe. Mngt kept saying they would fix it. The noght before we checked out it was fixed. TOO LITTLE TOO LATE!! Unacceptable service to change a battery in the safe."

"no tenian la habitacion lista a la hora de llegada. nadie que ayudara con las maletas. el lobby del hotel con demasiadas personas, supuestamente iban a dar una king bed con un sofa bed y termino siendo dos single beds con un sofa bed. no microondas. y las paredes pintadas de negro definitivamente son de muy mal gusto."

"Great stay! Thank you! "

"Great hotel"

"Rooms were ok. Had issues getting anything on our TV but we didn't really need it much. Shower had issue and reported and repaired same day which was good to see. In room coffee machine had water in when we arrived and never changed the whole stay which put us off using personally. We had a room near what must have been a housekeeping office as this was particularly noisy zone especially in a morning but housekeeping team themselves were fantastic. Staff were lovely and welcoming throughout the whole stay. Breakfast food was lovely, a wide choice of all what you need to start your day. Coffee option could be improved. It's a pod you put in a machine and could be improved. Hotel location was fantastic for our needs and getting around the city. Overall, a decent hotel in a good location that could improve a couple of things to make it it's best. Thanks. "

"Great "

"nice location, friendly service, nice roof top and hall "

"Great location, very clean, modern . Good value "