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Hotel Luze Castellana

3.0 star property
Guests can relax by the pool with snacks and drinks, then explore Madrid's highlights like Plaza de Castilla and Santiago Bernabéu Stadium.

Choose dates to view prices

Hotel Luze Castellana offers a peaceful Madrid getaway with practical amenities. Enjoy free in-room WiFi, grab refreshments at the bar/deli, and relax by the pool. Helpful staff provide tour assistance and dry cleaning, making it easy to visit nearby Santiago Bernabéu Stadium.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Cribs (infant beds) are available for EUR 25 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10 for children
  • Self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from July to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Luze Castellana have a pool?

Yes, this property has an outdoor pool.

Is Hotel Luze Castellana pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 25 per day.

What time is check-in at Hotel Luze Castellana?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Luze Castellana?

Check-out is at noon.

Where is Hotel Luze Castellana located?

Located in Tetuán, this hotel is within a 5-minute walk of Azca Financial District and Paseo de la Castellana. Bernabéu Stadium and Plaza de Castilla are also within 15 minutes. Tetuan Station is 6 minutes by foot and Cuzco Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.8

Cleanliness

7.8

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 360 out of 831 reviews
Rating 8 - Good. 297 out of 831 reviews
Rating 6 - Okay. 106 out of 831 reviews
Rating 4 - Poor. 48 out of 831 reviews
Rating 2 - Terrible. 20 out of 831 reviews

Reviews

Verified

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the freshly squeezed orange juice at breakfast Convenient location for Bernabeu stadium Equidistant between Cuzco and Tetuan metro stations, metro very good and cheap Happy to book hotel again if I am in Madrd
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce, modern and clean. Perfect located in walking distance to Santiago Bernabéu.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Golnaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and great staff
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a solid, clean place to stay. Their breakfast is delicious providing freshly squeezed orange juice.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. Only issue was the noise. Every time someone opened or closed a door in the building we could hear it. Especially late at night when trying to sleep. otherwise staff was wonderful. Room was clean. Breakfast was good!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. The staff was very friendly and helpful.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a lovely area. Lots of shopping and dining within walking distance. On a quite side street in a very safe neighborhood. Metro is a 5 minute walk. Staff wonderful, hotel very clean. Excellent breakfast.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Szilard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Very good hotel, room in good condition and comfortable. The only thing that the doors are not soundproof. However, I had no bad luck with the neighbour guests (this time). Prices, unfortunately, in Madrid, are crazy.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great, our check in host was very politea d respectful
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Good value for the price
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min waling distance to the beat stadium in the world! 😜 Really friendly staff. I would go back on my next visit to watch a game of RMA.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly. Good property. Close to airport by uber and close to public transportation. Great room.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the proposition. Close to the stadium so ideal for a trip to watch the football and being in the business centre means dining and transport options are plentiful. Will gladly stay again.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Rodrigo

Liked: Staff & service, property conditions & facilities
Cleaningness, amenities, location, price
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had everything we needed. The staff were friendly and helpful. The breakfast was nice. And the location was lovely and quiet, not too far from the metro and close to Real Madrid’s stadium, where we were visiting. We loved our time in Madrid!
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice

Comfortable room, new / well maintained bathroom
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all everything it was good. Breakfast good, rooms good, customer service good. Safe it was good. Overall Madrid is very safe to be walking late. We went to the Real Madrid soccer game and came back walking to our hotel at midnight. All good. I will definitely recommend this hotel.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Recommended. Spacious, clean, en-suite room. Good AC. Pleasant staff. Easy walk to two / three Metro stations. A Stone's throw from a good supermarket.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Luze Castellana was great! The front desk staff is extremely helpful and the hotel is very nice. The rooms are clean and comfortable. It’s in a more residential area but within walking distance to Santiago Bernabeu stadium and many great restaurants. It’s about a 20-30 minute ride from the city center which isn’t bad at all. I was there for 4 days and never had an issue and the breakfast is top notch! Highly recommend!
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Shobhna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to metro stops. Hotel staff friendly and helpful. Rooms are clean with toiletries and tea/coffee making facilities. Would have been nice to have firmer or extra pillows though. Breakfast options varied with hot and cold options, really good. 10 min walk to Bernabau and also nearby supermarkets. Relatively safe to walk at night but would recommend down well lit areas. Strongly recommend arriving to hotel by metro - taxi cost 33 euros and driver was driving too fast.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

SINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are so friendly. all are clean, and the place is also prefect. I just have a comment regarding the items in the bath. Today is more frequently we do travels with hand bags only and it is not allowed to travel with liquids/cream. In bath I think it was missing hair cream, there is only shampoo and there is not tooth cream too.
Stayed 2 nights in Aug 2023
Verified

4/10 Poor

Kenneth

Disliked: Cleanliness
Room was not clean. TV had only one working channel. Shower was dangerous, no effective temperature control with water going from cold to burning hot in an instant.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Amenities
Good The first receptionist was very friendly and provide good customer services The room was good with everything you need The location was okay you have to walk a bit for the metro and bus, but there were plenty of options to eat and shopping. Bad They need more staff in the reception, as we have to wait such a long time more than 15 minutes as it was only one for more than 4 customers, we did not like that you have to go to the reception to give them the key so they can give you the passes for the swimming pool, it was a waste of time overall and decided to used it once. Noisy at nights as is in front of a girls night club and the lights were very bright at nights
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Julian

Liked: Cleanliness
It’s a good hotel, maybe not the best location thinking about metro stations but it’s a nice area, near Castellana Street and Bernabeu Stadium. However, the hotel does not have a sign with the name at the entrance, so If you are walking you cannot tell what’s the building apart from having Google Maps that indicates the exact location, Card keys get damaged really easily, mine did it twice out of 4 nights and the system wasn’t working to solve the problem, a colleague stays in a room near mine and her card gets broken every single night, so she needs to go up and then coming back to reception to ask for help and wait for the person to go with a master key and open the room. The cleaning time is after 4 pm probably, so if you go out in the morning expecting to come early and find your room clean forget, they are gonna clean late after lunch. I took this hotel because apparently, it was near to a place I had to go to during my stay but actually wasn’t like that, otherwise I think I wouldn’t have chosen the place, I tried to reserve another night for the end of my trip and they were charging the insane €160 just for one night.
Stayed 6 nights in Nov 2023