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南安普敦 - 保齡球館希爾頓飯店的評分

4 out of 5
南安普敦 - 保齡球館希爾頓飯店
Botley Road, West End, Southampton, England

評論

8.8

有夠讚

10 分，有夠讚；1000 則評論中有 571 則" "
8 分，不錯哦；1000 則評論中有 281 則" "
6 分，一般般；1000 則評論中有 76 則" "
4 分，不太好；1000 則評論中有 40 則" "
2 分，很糟糕；1000 則評論中有 32 則" "

9.2/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Chirs

於 2022 年 9 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
洒店整體感覺不錯，空間感十足，位置不錯，到附近購物也不是很遠，洒店有免費停車場。
於 2018 年 10 月住了 1 晚

8/10 不錯哦

Fu shu Victor

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
職員都很有禮貌，主動建議及安排，一切都很好！
於 2017 年 8 月住了 1 晚

8/10 不錯哦

Xinye，China

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quite place,it is a good place to live if you have a car

8/10 不錯哦

Frances，Padstow Heights

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
it was a bit out of town .we hired a car .nothing was close .No one reminded us local towns had Marathons .Even Brighton .we couldn’t park .overall an ok stay .room wasn’t cleaned properly.Towels were replaced but bed not made proper properly
於 2024 年 4 月住了 3 晚
Lucia 於 2024年4月9日回覆
Thank you for taking the time to share your feedback and I am sorry to hear you were unhappy. I hope you will chose to stay again. Kind regards,

6/10 一般般

Dingayo

喜歡：員工素質和設施服務
不喜歡：整潔度
Great location however room cleanliness not impressive at all. Lucia and team were very helpful and understanding.
於 2024 年 4 月住了 2 晚
Lucia 於 2024年4月9日回覆
Thank you for your feedback and we hope to have you staying again. Kind regards,

6/10 一般般

Dhineth

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 3 晚
Lucia 於 2024年4月2日回覆
Thank you for giving us your ratings. We hope to have the pleasure to welcoming you again and to manage to get that score to a 5. Kind regards,

8/10 不錯哦

Luke

喜歡：住宿環境和硬體
Good hotel
於 2024 年 3 月住了 1 晚
Lucia 於 2024年4月2日回覆
Thank you for your rating and feedback. Kind regards,

10/10 有夠讚

Mustafa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stadium view rooms with balcony offer an unparalleled perspective of live events from the comfort of your own space. The balcony adds an extra layer of enjoyment, allowing guests to feel the vibrant energy of the crowd below without sacrificing privacy. The hotel's staff complements this exclusive experience with their friendly and attentive service, ensuring all needs are met promptly. Moreover, the seamless check-in process, devoid of any line breaks, allows guests to quickly settle into their rooms and enjoy the stunning views without any hassle.
於 2024 年 3 月住了 1 晚
Lucia 於 2024年4月2日回覆
Thank you for taking a moment to share your experience. I am pleased to hear that you found your overall stay at the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind regards,

8/10 不錯哦

Yvonne

喜歡：整潔度、員工素質和住宿環境和硬體
We had a room facing the cricket club which was amazing. Although very cold would be great to sit in balcony during the summer
於 2024 年 3 月住了 2 晚
Reception Team 於 2024年3月30日回覆
Good morning Yvonne,Thank you for sharing your feedback with us, we look forward to welcome you back to the hotel again soon!

8/10 不錯哦

Remi

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was this Constant humming sound that didn’t make me sleep so well but other than that the hotel was great and good staff.
Lilly 於 2024年2月16日回覆
Thank you for taking the time to share your feedback, I am pleased to hear you enjoyed the hotel however I apologise for the noise in the room. I have fed this back to our maintenance staff to have a look into. We hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

8/10 不錯哦

Tsui Shan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff is very helpful!
於 2024 年 2 月住了 1 晚
Lilly 於 2024年2月13日回覆
Thank you for taking the time to share your feedback, we hope to welcome you back to our hotel in the future.Kind regards,LillyGuest Relations Manager

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exellent !
於 2024 年 2 月住了 1 晚
Lilly 於 2024年2月5日回覆
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your stay. We hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

6/10 一般般

Clare

喜歡：員工素質和客房舒適度
Ok for a night.
The room was clean the bathroom had some mouldy patches and no bath which was disappointing. The bed was lovely and comfy. There was no fridge or mini bar. Lovely view. Quiet. We only stayed one night.
於 2024 年 2 月住了 1 晚
Lilly 於 2024年2月4日回覆
Thank you for taking the time to share your feedback and I am sorry to hear your stay was not up to our usual standard. I can only apologise for the state of the bathroom, I have fed this back to our Housekeeping Manager who will review this with his team and ensure rooms are being thoroughly checked prior to arrival. I am pleased to hear you found the bed comfortable and regarding the fridge unfortunately we do not have fridges in the rooms other than suites however they can be requested through reception. We hope you will consider staying with us again in the future.Kind regards,LillyGuest Relations Manager

4/10 不太好

Arianne

於 2024 年 2 月住了 1 晚
Lilly 於 2024年2月4日回覆
Thank you for taking the time to share your feedback, we hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

6/10 一般般

Daniel

Bed was so uncomfortable
於 2024 年 1 月住了 1 晚
Lilly 於 2024年1月30日回覆
Thank you for taking the time to share your feedback and I am sorry to hear you did not find the bed comfortable. I will pass your feedback onto our Rooms Division Manager. We hope you will consider staying with us again.Kind regards,LillyGuest Relations Manager

4/10 不太好

Timothy

情侶出遊
喜歡：整潔度
於 2024 年 1 月住了 2 晚
Lilly 於 2024年1月29日回覆
Thank you for taking the time to share your feedback and I am sorry to hear you did not enjoy your experience. Please feel free to email me some more information regarding this situation so we can discuss this further. My direct email is lilly.salter@hiltonageasbowl.com. Kind regards,LillyGuest Relations Manager

2/10 很糟糕

Helen

不喜歡：員工素質
Poor service
Absolute confusion on room, payments, some staff not helpful at all. Very disappointed!
於 2024 年 1 月住了 1 晚
Lilly 於 2024年1月29日回覆
Thank you for taking the time to share your feedback and I am sorry to hear you did not enjoy your experience. Please feel free to email me some more information regarding this situation so we can discuss this further. My direct email is lilly.salter@hiltonageasbowl.com. Kind regards,LillyGuest Relations Manager

10/10 有夠讚

Mark

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Lilly 於 2024年1月21日回覆
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 有夠讚

Zhifeng Eric

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Will comeback
於 2024 年 1 月住了 2 晚
Lilly 於 2024年1月21日回覆
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 有夠讚

Gordon

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice Hilton hotel, modern and clean, easy free parking
於 2024 年 1 月住了 1 晚
Lilly 於 2024年1月21日回覆
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 有夠讚

Gordon

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect modern hotel, easy free parking
於 2024 年 1 月住了 2 晚
Lilly 於 2024年1月21日回覆
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 有夠讚

Adetohun

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed here with my daughter for her 16 we had a lovely time at the spa, room was really nice and the staff were friendly
於 2023 年 12 月住了 1 晚
Lilly Salter 於 2024年1月21日回覆
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

8/10 不錯哦

Roseanna

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Would stay again
The view was fantastic. However room was a little small. The bathroom was very modern, equipped with shampoo and conditioner and body soap. But no glasses but the reception staff were quick to bring some to the room when we asked for some. Overall a wonderful stay.
於 2023 年 12 月住了 1 晚
Lilly 於 2024年1月11日回覆
Thank you for taking the time to share your feedback and it was great to hear you enjoyed your stay, we hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

8/10 不錯哦

Mélanie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Lilly 於 2024年1月31日回覆
Thank you for taking the time to share your feedback, we hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

2/10 很糟糕

John

於 2023 年 12 月住了 2 晚
Lucia 於 2024年1月7日回覆
Thank you for sharing your ratings.

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
Everything was perfect, room clean, service from check in to bar and restaurant was great also food very tasty. Only the bed didn’t do my back much good, bit too springy for me unlike our last room when we stayed in the summer.
於 2023 年 12 月住了 1 晚
Lilly 於 2024年1月1日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

10/10 有夠讚

Jane

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing Hotel
Love The Hilton at Ageas Bowl, stayed there many times. Lovely staff, amazing food and service. Exceptionally clean rooms. I always book the pitch view rooms. Highly recommended
於 2023 年 12 月住了 1 晚
Lilly 於 2024年1月1日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

10/10 有夠讚

p

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
boxing day
Great nights sleep, nice atmosphere,good evening food and fab selection at breakfast, looking forward to our next stay
於 2023 年 12 月住了 1 晚
Lilly 於 2024年1月1日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

6/10 一般般

ELIZABETH

喜歡：員工素質和客房舒適度
Ok for an overnight
Nice hotel but showing its age in places (leaking sink, dirty carpets). Exceptional service from front of house, on-site services (restaurant, bar) limited. Good for an overnight but would expect more…even the water in the room has a charge!
於 2023 年 12 月住了 1 晚
Lucia 於 2023年12月26日回覆
Thank you for taking the time to share your experience regarding your recent stay. We hope to have the pleasure of welcoming you back.

10/10 有夠讚

Ross

於 2023 年 12 月住了 1 晚
Lucia 於 2023年12月21日回覆
Thank you for your ratings.

10/10 有夠讚

Sian

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 4 晚
Lucia 於 2023年12月21日回覆
Thank you for your ratings.

10/10 有夠讚

Pamela

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely Hotel
The hotel was lovely and very clean …The only thing I missed was a biscuit with my coffee …very efficient check in
於 2023 年 12 月住了 1 晚
Lucia 於 2023年12月21日回覆
Thank you for your feedback and we look forward to welcoming you again.

8/10 不錯哦

Phyllis

喜歡：整潔度、員工素質和住宿環境和硬體
VIP treatment
Had a lovely surprise when checking in as we were given VIP for the day. Upgraded room with balcony, complimentary drink and breakfast. Unfortunately, didn't have time to take advantage of the other offers available. Christmas meal with others & food was excellent. Will definitely book again.
於 2023 年 12 月住了 1 晚
Lucia 於 2023年12月21日回覆
Thank you for your feedback and we look forward to welcoming you again.

10/10 有夠讚

Paul

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Lucia 於 2023年12月21日回覆
Thank you for your ratings.

10/10 有夠讚

Chris

於 2023 年 12 月住了 1 晚
Lucia 於 2023年12月21日回覆
Thank you for your ratings.

10/10 有夠讚

Thomas Peder Reng

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Flot hotel og gode rummelige rum.
於 2023 年 11 月住了 1 晚
Lucia 於 2023年12月21日回覆
Thank you for your feedback.

8/10 不錯哦

Trevor

於 2023 年 11 月住了 1 晚
Lucia 於 2023年11月21日回覆
Thank you for your ratings and we hope to welcome you again.

10/10 有夠讚

RICHARD

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight business stay. Room was excellent - spacious, comfortable, modern and quiet. Also has a gym and spa. Would definitely return. Breakfast buffet is particularly good - a cut above other hotels I would say. Hotel is part of the cricket stadium so is a bit isolated so may not be for all. Would require driving to a local restaurant as nothing really walkable from what I could tell - so you need to orientate around the hotel which was fine for the one night stay
於 2023 年 11 月住了 1 晚
Lucia 於 2023年11月17日回覆
Thank you for taking a moment to share your experience. I am pleased to hear that you found your overall stay at the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind regards,

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyable
Always enjoyable..... over priced for a pitch facing balcony bedroom, but golf course facing are good value. Breakfast very nice and lots of choice.
於 2023 年 11 月住了 1 晚
Lucia 於 2023年11月17日回覆
Thank you for your feedback, we are happy to hear you have enjoyed your stay. We look forward to welcoming you again. Kind regards,Lucia

8/10 不錯哦

Jocelyne

情侶出遊
喜歡：設施服務
Vraiment bien
於 2023 年 10 月住了 1 晚
Lilly Salter 於 2023年11月12日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 不錯哦

Joe

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Lilly Salter 於 2023年11月12日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 不錯哦

Eva

喜歡：員工素質和住宿環境和硬體
The shelf under the sink was covered in dust. There were small bits of litter at the under edges of the bed.
於 2023 年 10 月住了 3 晚
Lucia 於 2023年11月5日回覆
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Please rest assured we take all feedback seriously and I have forwarded your comments on to the Rooms Division Manager, to further aid the training and development of the Housekeeping team. We hope you will consider staying with us in the future.

10/10 有夠讚

Emma

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Hotel was lovely, staff were amazingly helpful, friendly and efficient. Not a lot in the immediate vicinity but maybe we booked in wrong place for what we wanted! Felt it was quite pricey though but you got what you paid for.
於 2023 年 10 月住了 2 晚
Lilly Salter 於 2023年10月30日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Lilly Salter 於 2023年10月30日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 有夠讚

Anthony

於 2023 年 10 月住了 1 晚
Lucia 於 2023年11月5日回覆
Thank you for completing our survey.

10/10 有夠讚

Paula

喜歡：整潔度、員工素質和住宿環境和硬體
Lovely hotel and staff. Without a car, we were limited in getting out of property. Walks without destination were nice.
於 2023 年 10 月住了 2 晚
Lilly Salter 於 2023年10月30日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A short one night stay.
A very nice property with friendly and competent people there to help.
於 2023 年 10 月住了 1 晚
Lilly Salter 於 2023年10月30日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 有夠讚

Samuel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel for a weekend away.
The stay was really good, our third time here and always a decent hotel. Rooms are fantastic particularly with a balcony and breakfasts are the best you get anywhere. We had room service breakfast one day which was outstanding but the normal buffet breakfast was also very good. We ate in the restaurant in the evening twice, both excellent quality food, and pretty good service though our table wasn’t ready when until ten+ minutes after our booking was due and our drinks were missed that we ordered at the bar while waiting. All in all a great stay, we’d definitely come back again. We did call the spa before we came away but the cheapest option they advised us by phone was £119 each for entry plus a massage. We couldn’t use the spa facilities otherwise which is unusual for a Hilton.
於 2023 年 10 月住了 2 晚
Lilly Salter 於 2023年10月30日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

10/10 有夠讚

george

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Lilly Salter 於 2023年10月30日回覆
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl