Wish they would extend my AMEX fine hotel and resort benefits when I stayed two nights but used 2 different portals accidentally since I did not know they were part of the collection. Had to move hotels
Brandon
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Seiji
親子旅遊
2025 年 6 月 8 日
喜歡:整潔度、設施服務和住宿環境和硬體
日本語の対応はなかったのですが、スタッフの方もAI活用など親切でした。
Seiji
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Honoka
2025 年 6 月 1 日
Honoka
於 2025 年 5 月住了 2 晚
8/10 不錯哦
MEGUMI
2025 年 5 月 16 日
喜歡:整潔度、員工素質和住宿環境和硬體
MEGUMI
於 2025 年 5 月住了 2 晚
4/10 不太好
Anna
家庭旅遊, 親子旅遊
2025 年 5 月 9 日
喜歡:員工素質、設施服務和住宿環境和硬體
Poor internal cadence. We contacted them 3 times through emails to request an extra bed and crib but never got a reply. After the free cancellation date, I called them to make sure we have them ready but they told us they’re not able to accommodate the crib. At this point already, I was disappointed as we could have canceled the reservation itself if they had replied to at least one of my three emails. However, since it was too late to cancel, I asked them to have the crib ready upon checkin as we were arriving there at midnight and wanted to go straight to bed.
We went to the hotel and then were told the crib wasn’t available either. They offered to make the couch an extra bed but I wished they had told us so when I called them and also have made the bed already as I requested. They had to make the bed for us at 2am. We were relieved one of our daughters had her own space to sleep but this whole process could have been done with much less stress.
The hotel itself is nice but very disappointed with their communication and internal cadence.