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貝斯特韋斯特奇爾沃斯莊園飯店的評分

3 out of 5
貝斯特韋斯特奇爾沃斯莊園飯店
Romsey Road, Chilworth Manor, Southampton, England

評論

8.0

非常好

10 分，有夠讚；714 則評論中有 241 則" "
8 分，不錯哦；714 則評論中有 284 則" "
6 分，一般般；714 則評論中有 103 則" "
4 分，不太好；714 則評論中有 54 則" "
2 分，很糟糕；714 則評論中有 32 則" "

8.6/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

Tom，L

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beauty hotel with good service. Room is very clean and comfortable. Nice and big garden with many old big trees.

2/10 很糟糕

John

不喜歡：員工素質、設施服務和住宿環境和硬體
Grounds were lovely to walk round really was looking forwars to using sauna but not working for another 4 weeks so should be transparent in letting guests kbow this prior too booking at present. Service was hit and miss at the bar food was plentiful at breakfast but had issues with it .wouldnt stay there again
於 2024 年 4 月住了 1 晚
Rashida 於 2024年4月28日回覆
Hi John, thank you for your kind words about our property. Sorry to hear you couldn't use the sauna, we currently have a notice at reception advising of this unforeseen matter however I will look into this and try to come up with a way to make it clear for guests. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Best Regards, Rashida

10/10 有夠讚

Jo

喜歡：員工素質和住宿環境和硬體
Great hotel had a wonderful stay
於 2024 年 4 月住了 2 晚
Melisa 於 2024年4月22日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Heather

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Every member of staff from Front desk, to restaurant staff, to cleaners and swimming pool reception, were helpful and friendly a credit to the hotel. The grounds are beautiful, the rooms comfortable and the food delicious. We will certainly return
於 2024 年 4 月住了 2 晚
Rashida 於 2024年4月13日回覆
Dear Heather, thank you for your kind words about our staff and hotel amenities. We are delighted to hear that you enjoyed the beautiful grounds, comfortable rooms, and delicious food. We look forward to welcoming you back soon. Best regards, Best Western Chilworth Manor Hotel

10/10 有夠讚

Glenn

喜歡：整潔度、員工素質和住宿環境和硬體
Stayed here many times. Lovely place.
於 2024 年 3 月住了 1 晚
Rashida 於 2024年3月31日回覆
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found out hotel a lovely place. We strive to create a welcoming and comfortable environment for all our guests. We hope to have the pleasure of welcoming you back soon!

6/10 一般般

Kerry

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
I paid extra for an upgraded room, but wasn’t worth it, was the size of a shoe box. Iv stayed here before and a standard room was a lot bigger. Wasn’t worth it.
於 2024 年 3 月住了 1 晚
Rashida 於 2024年3月26日回覆
Dear Kerry, we apologize for your disappointment with the upgraded room size. We strive to ensure all guests enjoy their stay. Your feedback is valuable to us and will be shared with the team. We hope to welcome you back for a more pleasant experience. Best regards, Rashida - Best Western Chilworth Manor Hotel

6/10 一般般

Jae

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff we had contact with were generally welcoming. Lovely building and grounds with good facilities; plenty of car parking albeit rather spread out and not necessarily signed. We were disappointed with the room allocated for 2 reasons I specifically booked a twin room which was advertised as in an area of the hotel with a lift as one of us was recovering from a hip fracture and still using crutches and stairs are still difficult. Sadly we had rm 5 and despite me raising the issue with reception on arrival, no change of room was offered, the stairs were not easy during our stay. The room was also over either the kitchen or bar and the noise from movement of equipment or something similar on 1st evening was loud and disturbed us for some time. The room was clean and comfortable and had most facilities needed for our stay, although bottled water would have been appreciated.
於 2024 年 3 月住了 2 晚
Rashida 於 2024年3月11日回覆
HiThank you for the review! I’m pleased you enjoyed part of your stay with us. Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management team. We look forward to you staying with us again. Kind Regards, Rashida

10/10 有夠讚

Kerri

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Welcomed by smiley staff & nothing was a problem. Room was perfect for our little evening break away. Would definitely recommend
於 2024 年 2 月住了 1 晚
Melisa 於 2024年2月17日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Phil

於 2024 年 1 月住了 1 晚
Melisa 於 2024年1月29日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Sandra

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚
Melisa 於 2024年1月7日回覆
Thank you for your feedback!

8/10 不錯哦

Donna

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pre cruise stay
Great pre cruise stay will defo think of doing cruise and park next time. Dinner was ok not spectacular but room very comfortable and nowhere felt Crowded - amazing grounds. Did not use the pool but other people said it was great. Great price in double room for single occupant and good choice at breakfast.
於 2023 年 12 月住了 1 晚
Rashida 於 2024年1月2日回覆
Dear Donna, Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team. I look forward to being able to welcome you back to the property again soon. Kind regards, Rashida

10/10 有夠讚

Darren

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Melisa 於 2023年12月29日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Wesley

於 2023 年 12 月住了 2 晚
Melisa 於 2023年12月20日回覆
Dear Guest,Thank you for your feedback. I am glad you enjoyed your stay

10/10 有夠讚

Daniel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Melisa 於 2023年12月16日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Darren

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel nice and old country house so you expect things to be bit worn but other than that great place to stay before a cruise from Southampton great breakfast as well comfortable bed.
於 2023 年 12 月住了 1 晚
Melisa Barb 於 2023年12月11日回覆
Dear Guest,Thank you for your comments. I am glad you enjoyed your stay with us.We look forward welcoming you to our hotel again.

8/10 不錯哦

Alan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Melisa 於 2023年12月8日回覆
Dear Guest,Thank you for your review. We are glad you enjoyed your stay with us.Kind Regards,Melisa Barb

8/10 不錯哦

Jacqueline

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There is a lot going for this property inside out . Service from staff to manager was excellent, they aim to please with a pleasant can do attitude. (Excellent ) staff are well trained and and that reflects very well on manager and is management ability for excellence . I observed a very hands on manager who has great interpersonal skills which adds to visitors like myself and the person I observed at breakfast with physical disability being supported by the manager . With the right level of care speech and tone . And some manual handling of furniture to accommodate seating for the individual. Excellent leadership! One small thing though my room booked for my fiancé and I for my birthday spa break days was the only one left which I took the beds however was creaky , shaky, bathroom under bath handrail had brown stains so need resealing and painting however room was clean otherwise. And afternoon tea and spa had was lovely .
於 2023 年 11 月住了 3 晚
Rashida 於 2023年12月5日回覆
Hi Jacqueline, Thank you so much for choosing our hotel and most importantly, thank you for taking the time to provide feedback. Reviews like yours keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. I'd like to take the opportunity to apologise for the inconvenience caused regarding the bedroom. I have referred this issue to our housekeeping manager and will ensure this is investigated as this is not the standards we like to keep. It would be great to welcome you both to our hotel again. We will be more than happy to book your next stay if you wish, all you need to do is call us directly. I look forward to welcoming you to our hotel again in hope for another amazing stay :)Kind Regards, Rashida

10/10 有夠讚

Diane

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Rashida 於 2023年12月5日回覆
Hi Diane, Thanks for the amazing feedback. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.Best Wishes, Rashida

4/10 不太好

jade

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
.
於 2023 年 11 月住了 1 晚
Rashida 於 2023年11月30日回覆
Hi Jade, Thank you for taking the time to provide feedback. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Rashida 於 2023年11月28日回覆
Hi,Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

6/10 一般般

Michelle

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Distinctly underwhelming. The manor is beautiful on the outside, but just like a travelodge in the rooms. Bed was rock hard and so were the pillows so a terrible nights sleep. Really poor choice for the coffee/tea making facilities and not enough. 2 cups for 3 of us, enough milk to make 2 hot drinks. 2 sachets of coffee and 2 teabags. Very expensive all things considered. We have had much better experiences in Travelodge, or small independents such as inns. We would not stay there again.
於 2023 年 11 月住了 1 晚
Rashida 於 2023年11月22日回覆
Hi Michelle, Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management and housekeeping team as this isn’t in line with the standards we like to upkeep. Please let me know if you would like to book your stay with us again and I will try my upmost best to ensure your stay is as desired. We look forward to you staying with us again. Kind Regards, Rashida

10/10 有夠讚

Klaus

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
nice welcome and friendly staff.
於 2023 年 11 月住了 1 晚
Rashida 於 2023年11月12日回覆
Hi Klaus, Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

10/10 有夠讚

Colin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant stay, comfortable room and excellent food and service
於 2023 年 11 月住了 1 晚
Melisa 於 2023年11月12日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Melisa 於 2023年11月12日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely spa Dining excellent Breakfast good choices Room clean
於 2023 年 11 月住了 2 晚
Melisa 於 2023年11月12日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Josefina

於 2023 年 11 月住了 2 晚
Rashida 於 2023年11月28日回覆
Hi Josefina, Thank you for choosing our hotel for your stay. Thank you for the review!We would love to have you visit our hotel again for another stay. If there is any comments you would like to share about your stay so that we can see how we are able to improve, please contact me directly. Kind Regards, Rashida

10/10 有夠讚

Yin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Melisa Barb 於 2023年11月8日回覆
Dear Yin,Thank you for your feedbackI am glad you enjoyed your stay with usKind Regards,Melisa Barb

6/10 一般般

Iain

家庭旅遊
喜歡：整潔度
不喜歡：員工素質
****Poor service****
Extremely RUDE check-in staff!!! We had checked-in online and was asked the arrival time which I gave as 11am and was surprised the options were so early. On arrival, I was informed check-in was from 3pm! I highlighted that we had checked in online and was given the option of 11am to which I was abruptly informed "You can check-in early and will cost you £25.00" the website didn't mention a huge surcharge if we wanted to check-in early! I asked were the rooms ready and the 2 check-in ladies looked at each other and started mouthing something and 1 started to call housekeeping then hung up and exclaimed NO!, I commented you haven't called housekeeping so how can you tell??? She then proceeded to glance at her monitor and exclaim "my screen informs me"🤔 we passed on the offer of the £25.00 Surcharge and returned later. I believe this is misleading coupled with the rude staff It was a very disappointing experience!!!
於 2023 年 11 月住了 1 晚
Melisa Barb 於 2023年11月6日回覆
Dear Iain,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment.

8/10 不錯哦

Sandra

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 10 月住了 2 晚
Melisa Barb 於 2023年11月3日回覆
Dear Sandra,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

8/10 不錯哦

gary

喜歡：整潔度、員工素質和住宿環境和硬體
Lovely old building, wonderful grounds excellent value, will definitely go back for more than a 1 night stay
於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月28日回覆
Dear Gary,Thank you for your feedback. I am glad you enjoyed your stay with us.

8/10 不錯哦

David

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
It was good enough!
It was ok, rather dated hotel rooms but the price compared to others local!! Rooms are a long walk from reception
於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月27日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

Ian

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月27日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Stefanie

於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月25日回覆
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

10/10 有夠讚

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Top class
Lovely feel to the hotel, very much a mansion house feel, good value top class service
於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月25日回覆
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

8/10 不錯哦

Manuel

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean room. Friendly staff.
於 2023 年 10 月住了 3 晚
Melisa 於 2023年10月23日回覆
Dear Manuel,Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa Barb

6/10 一般般

Stephen

於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月25日回覆
Dear Stephen,I am glad you enjoyed part of your stay with us! We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

2/10 很糟糕

Benjamin

商務旅客
Noise problem
Room right next to wedding venue with room shaking loud music / noise until past midnight.
於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月23日回覆
Dear Benjamin,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment. Kind Regards,Melisa

6/10 一般般

真實旅客

商務旅客
喜歡：員工素質
不喜歡：客房舒適度
Parking Horrendous
Hotel is nice, staff are friendly. Downside is the parking is horrendous and the room was freezing with no way to turn up the heating.
於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月22日回覆
Dear Guest,Thank you for sharing your feedback following your recent stay at the hotel.I am sorry to read you had issues with the parking and the heating in the room. We do offer portable heater at reception if needed. I do apologise again for all the inconveniences caused to you.Kind Regards,Melisa

8/10 不錯哦

Daniel，Arlington

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Early checkin is difficult.
於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月14日回覆
Dear Daniel,Thank you for your feedback.I do apologise because you had issues checking in earlier. We offer early check in which is subject to availability.

4/10 不太好

Simon

於 2023 年 10 月住了 1 晚
Melisa 於 2023年10月10日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

yanira

喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
I loved the grounds and the room. I did not like that you had to book a table for dinner
於 2023 年 9 月住了 2 晚
Melisa 於 2023年10月1日回覆
Dear Guest,Thank you for your feedback.

10/10 有夠讚

scott

於 2023 年 9 月住了 1 晚
Melisa 於 2023年10月22日回覆
Dear Scott,Thank you for taking the time to share your feedback through guest assistance. I was delighted to see that you enjoyed your stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

10/10 有夠讚

Russell

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Melisa 於 2023年10月2日回覆
Thank you for your feedback!

6/10 一般般

Thomas

於 2023 年 9 月住了 1 晚
Melisa 於 2023年10月22日回覆
Dear Thomas,Thank you for taking the time to share your feedback through guest assistance. I am glad to see that you enjoyed part of stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

6/10 一般般

Rob

家庭旅遊
It was okay…
Hotel grounds are lovely but the rooms we stayed in were a bit dated. Beds were okay but not the comfiest. Mostly clean but a few areas in the bathroom that had hairs (not from us) and bath mat had a lot of mould. One of the rooms had a faulty door handle and the key often would stop working in it (it was nowhere near electronic devices) so had to go to reception several times to get into the room.
於 2023 年 9 月住了 1 晚
Melisa 於 2023年9月28日回覆
Thanks for staying with us. We appreciate your feedback and i do apologise for all the inconveniences caused to you during your stay.

10/10 有夠讚

SHEILA

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Melisa Barb 於 2023年11月3日回覆
Dear Sheila,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

2/10 很糟糕

Andrew

不喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚
Melisa 於 2023年9月19日回覆
Dear Guest,I am sorry you did not enjoy your stay with us

10/10 有夠讚

Katarzyna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We’ve stayed for one night. The area is beautiful with plenty of space and views. What I would only change is that we’ve stayed during the hottest weekend of the year and there is no air conditioning in the rooms, however thanks to fan in the room and very kind receptionist that went extra mile to get us lots of ice, we had enjoyable time. We loved the swimming pool too- very clean and quiet.
於 2023 年 9 月住了 1 晚
Melisa 於 2023年9月12日回覆
Dear guest,I am glad to read that you enjoyed your stay with us!We look forward welcoming you to our hotel again

8/10 不錯哦

Ian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I am disabled and rely on a mobility scooter. Cons: Ramp to terraced garden was difficult to negotiate but fortunately I can walk a few meters so parked the scooter by the ramp. Couldn't fit my scooter in the room so parked in the corridor. Food and dirty dishes left outside all afternoon. Chips not cooked properly with sandwich. Food pricey and poor menu choice. Disabled facilities by swimming pool very shabby and locker door hanging off the hinges though this was fixed two days after I reported it. Poor wifi in my room. Pros: The hotel is in a beautiful setting with some incredible trees. The main corridor on the ground floor was ramped perfectly for every change of level. Very easy to get to my room (110) at the far end of the building. Access through the bar and main entrance was also excellent. The room was small but clean and functional and the bed was very comfortable. I slept very well. Very warm temperatures while we were there, but our room was cool and a fan was provided. All the staff were lovely, cheery and happy to have a little chat, this really adds to the atmosphere of this very impressive building. The swimming pool was excellent. A good size and again, the staff were great. Overall, I wouldn't let the few negatives put me off and will definitely return. Highly recommended.
於 2023 年 9 月住了 4 晚
Melisa 於 2023年9月8日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Anthony

於 2023 年 9 月住了 1 晚
Melisa 於 2023年9月8日回覆
Thanks for staying with us. We appreciate your feedback!