「EXCELLENT customer service. Prior to checkin, Natasha at front Desk let me know pool/hot tub were down. Then proceeded to help me find sister properties in area offering those amenities. Advised Expedia of issue, and offered to cancel or transfer reservation (Expedia declined😤) She was so gracious and helpful that we ultimately stayed there. Great IHG experience. Expedia, not so much.」
「EXCELLENT customer service. Prior to checkin, Natasha at front Desk let me know pool/hot tub were down. Then proceeded to help me find sister properties in area offering those amenities. Advised Expedia of issue, and offered to cancel or transfer reservation (Expedia declined😤) She was so gracious and helpful that we ultimately stayed there. Great IHG experience. Expedia, not so much.」
April