塞爾比出租度假屋

「I booked hotel on the same day of the stay. It turns out a form must be filled in and completed prior to being allowed in just the hotel reception. Upon finding this detail out as I arrived at the hotel, it was quite the disappointing experience that cannot be matched by having an on site host. Once the information was submitted, followed by a secondary transaction of a significant sum in the reception to act as damage waiver, we were finally granted access to our room. Room was nice but for...

「Check in was really slow, I wasn't told about the building or where my room is. I was given the wrong key card, so I had to wait another half an hour for the error to be corrected. I wasn't given access to the facilities/leasure areas as the property description advertised. There was no guide of how to use the key card or an fire escape map in my room. Over all I am disapionted. 」

「Nearest shop I found was the Co-op in Kegworth. Room was clean and fine, but there was no info, eg that there's an alarm which goes off if you don't latch the kitchen door, who to contact and how I'm case of need. Prior to arrival, a map of the site showing checkin location would be useful. I booked with hotels.com. I was disconcerted to receive repeated, unexpected, curious-looking emails and phone messages threatening to cancel my booking if I didn't send my government id and a...

「飯店職員非常友善和幫忙。重點稱讚 Karen 和一位婆婆 十分感謝她們協助和幫忙。」

「Excellent communication. Clean and warm property. Awesome check in instructions. Comfortable. 」

「Unfortunately, our stay fell short of expectations. On arrival, around half of the cutlery and crockery was missing, and what was provided was dirty and still covered in food. There was also no washing-up liquid or sponge available until we specifically asked for it. The room itself was uncomfortably hot to the extent that we had to turn the heating off and keep the windows open, despite it being winter. The pillows were extremely thin, and even folding them offered little support. We also...