Hyatt Vacation Club at Northstar Lodge, Lake Tahoe
6/10 Okay
"When we first arrived, it became clear that the staff seriously needs training on how to treat customers regardless. There was some sort of rudeness from the staff during both check-in and checkout. While the rules they mentioned might be true, the way they explained them was not welcoming —for example: ‘World of Hyatt doesn’t matter, whether Discoverist or Globalist, you have to leave at 10 AM.’ We never felt welcomed for highly-rated, luxury ski resort property. The staff member insisted on asking us certain confirmations. They really need more self-confidence, and their boss needs to coach them.
At checkout, I asked for a receipt and wanted to confirm if I had been charged a resort fee. The receptionist said I hadn’t been charged a resort fee and would print my receipt. However, another staff member stepped in and said, ‘We don’t give receipts here. You should get answers to your questions by calling Hyatt. She then prevented the other staff member from answering my questions.
We found the room clean, but the furniture on the balcony was very dusty. We wanted to use the washer and dryer, but unfortunately, there was an underwear left in the dryer from a previous guest, so we did not use the dryer in the room."
"This hotel smells awful. We tried to stay there anyway (had a two day visit), but the air conditioning was not suitable and it was hotter inside the room than outside. They do not staff their hotel overnight, so the only solution they were willing to offer was "open a window and deal with it until tomorrow". We ended up leaving and going to another hotel, so did not complete our night stay. They refunded the whole night for the second night, but would only offer a 50% refund on the first night."
Martis Valley Lodge, Tapestry Collection by Hilton
8/10 Good
"The ownership seemed in transition with policy like free breakfasts being changed.
The buffet breakfast was not offered.
Room was clean but the auto on lighting in the sink area would come on with any movement. Since there is not a door, we often would be awakened .
The person on the front desk was very helpful as was the housekeeper."
Commune with nature and explore the great outdoors at Lower Sardine Lake during your travels in Sierra City. Wander the riverfront or discover the area's mountain views.
Commune with nature and explore the great outdoors at Loves Falls during your travels in Sierra City. Take in the museums and mountain views in the area.
You can spend time studying the exhibits at Kentucky Mine Museum during your trip to Sierra City. Stroll along the riverfront or experience the area's museums.
Commune with nature and explore the great outdoors at Sand Pond during your travels in Sierra City. Stroll along the riverfront or experience the area's museums.
Sierra Hot Springs is located in Sierraville. If you're looking for a convenient place to stay, you might search for properties close to public transportation so it's easy to get around.
What's the best hotel to stay near Sierra Hot Springs?
Yuba River Inn is one of the top choices for your stay based on our traveler data, and this cabin offers free parking and private decks. You'll find it 14.8 mi (23.8 km) from Sierra Hot Springs. Other good choices in the area include The Inn at Nakoma and Donner Lake Inn.
If I need to cancel the hotel reservation for my stay near Sierra Hot Springs, will I receive a refund?
Yes, the majority of hotel bookings are refundable provided that you cancel before the hotel's cancellation deadline, which in most cases is within 24 or 48 hours of your check-in date. If your reservation is non-refundable, you might be able to cancel it and be given a refund within a 24-hour period of booking. Enter dates in and click on "Search", then you can filter by "fully refundable" to get the best deals near Sierra Hot Springs.
Where can I learn more about changing or cancelling my trip in the area near Sierra Hot Springs?
To find more details about updating your stay near Sierra Hot Springs or cancelling it, head over to our customer service page.