Ratings based on 3,245 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 16, 2020
I love this place. It has a swimming pool and onsen. I wish I knew before we spent a night there. It was clean,too. Much better than APA hotel in other places
Comment from Hotel Management
May 16, 2020 by Reception Konishi, Hotel Management
Hello. Thank you for staying at our hotel. I look forward to seeing you again.
4 out of 5
by A verified traveler

Posted May 2, 2020
Lovely staff. The hotel is close to some nice hidden gems...restaurants and stores. The hotel has a washer and dryer on the second floor. And a spa that i didn't try out. The room and bathroom were very small though, tiny, but kind of expected for tje price and Tokyo. Would definitely reccomend it.
Comment from Hotel Management
May 3, 2020 by Sue, Hotel Management
Thank you for staying at our hotel. I look forward to seeing you again.
4 out of 5
by A verified traveler from Oklahoma City, OK

Posted Apr 17, 2020
Firstly, the hotel is extremely close to the Metro Line, right across the street. I loved not having to walk for 10 minutes to get the station. However, I feel like the hotel is a little far away from things to see and do. It was hard to find places to eat at night that were close to the hotel. The breakfast at the hotel was not that great. Not many options at all. I wouldn't pay extra for the breakfast again. All in all, the hotel itself was good and would still recommend if you dont mind catching a couple trains at night just to get to dinner.
Comment from Hotel Management
Apr 17, 2020 by Accommodation Section Kase, Hotel Management
Thank you for staying at APA Hotel & Resort . As you say, our hotel is very convenient and is used by many customers. On the other hand, we are sorry for the inconvenience caused by the fact that there are few restaurants as it is close to the office district. We will continue to improve our services, and we look forward to your next visit. Thank you very much for posting your valuable opinions during this busy time.
5 out of 5
by A verified traveler

Posted Mar 28, 2020
Extremely clean, which was really important as we stayed during the Covid-19 outbreak. Staff were super helpful when we needed to book an extra night due to our flight home being cancelled. Very nice stay!
Comment from Hotel Management
Mar 28, 2020 by Clerk Katanosaka, Hotel Management
Thank you for your staying with us. Receiving words of praise will encourage the staff. We wish you good health. We are looking forward to seeing you again.
5 out of 5
by A verified traveler from Burnaby ,BC Canada

Posted Mar 23, 2020
Excellent location 👍 Close to all amenities. Appears to be a good neighborhood.
Comment from Hotel Management
Mar 23, 2020 by Front Maekawa, Hotel Management
Thank you very much for staying at APA Hotel & Resort This hotel is close to a subway station,convenience store and near the downtown,like Shinjuku,Ropponngi,Hrajuku,Shibuya.You can go to Shinjuku for 10 minutes by taxi or 5 minutes by subway. In addition,We have a free Spa in this hotel. This SPA will give you healing when you tierd. If you have a chance coming to Japan,please use APA again.
5 out of 5
by A verified traveler

Posted Mar 19, 2020
Check in was fast . The staff were very polite and helpful . Lovely hotel and would highly recommend this hotel to anyone thinking of staying.
Comment from Hotel Management
Mar 19, 2020 by Front desk Kase, Hotel Management
Thank you for staying at APA Hotel & Resort . I am very pleased to receive words of praise from customers. We will continue to work on improving our services, so we look forward to your coming again. Thank you very much for submitting your valuable opinions while you are busy.
5 out of 5
by A verified traveler

Posted Mar 17, 2020
Comment from Hotel Management
Mar 19, 2020 by フロント 秋山, Hotel Management
この度はアパホテル&リゾート〈西新宿五丁目駅タワー〉をご利用下さいまして誠にありがとうございます。お忙しい中のご投稿誠にありがとうございました。お客様のまたのご利用を心よりお待ちしております。
4 out of 5
by A verified traveler

Posted Mar 12, 2020
The hotel was fairly central. On the negative side, the room was extremely small I also thought I'd included breakfast and was told on my first morning that wasn't the case.
Comment from Hotel Management
Mar 12, 2020 by Clerk, Hotel Management
Thank you for staying with us. We hope you enjoyed your stay.
5 out of 5
by A verified traveler

Posted Mar 9, 2020
Beautiful hotel, very clean. Friendly staff, comfortable beds. Right opposite the train station
Comment from Hotel Management
Mar 9, 2020 by Frontdesk Kase, Hotel Management
Thank you very much for staying at APA Hotel & Resort . I am very pleased to receive many words of praise from our customers. We look forward to your continued service as we will continue to improve our services. Thank you very much for your valuable feedback.
4 out of 5
by A verified traveler from Bristol England

Posted Mar 4, 2020
Fantastic hotel and location. Food and service both great too. Very comfortable and as with everywhere in Japan, very hospitable
Comment from Hotel Management
Mar 4, 2020 by Furuki / Receptionist, Hotel Management
Thank you for staying with us here,APA hotel & resort 〈Nishishinjuku-Gochome-Eki Tower〉,and kind your review. We look foward to seeing you.