Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We warmly remind you that during your stay, if you encounter any problems, please feel free to feedback to our hotel, in order to help you solve the problem at the first time. Your feedback will help us to continue to improve the quality of our service. Look forward to your next visit!

尊敬的宾客，非常感谢您选择下榻上海康莱德酒店！非常感谢您的入住及对酒店的评价，未能给您带来满意的住宿体验，我们深表歉意。就我们了解到由于客房设施的原因未能给您带来好的体验，酒店会对房间以及其他各种设施进行定期维护和升级，完善每一个细节，给您提供更优质的入住体验。感谢您的点评，您的意见对我们很重要，细节服务一直是我们长期以来尤为关注的重点，很高兴您能及时提点我们，期待您的再次光临！

尊敬的宾客，非常感谢您选择下榻上海康莱德酒店，并给予的真诚反馈！我们很遗憾在您的入住期间，酒店未能提供给您高品质的服务，对此我们深表歉意！我们十分重视您反馈的意见，并努力为每一位宾客提供优质的服务。您的反馈将帮助我们改进我们的培训流程，提升员工的服务态度及专业素养。希望您能再次入住我们的酒店，并亲自体验我们的进步。再次对给您带来的不便，表示诚挚的歉意！

Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. We will strengthen the service and improve the details in the future operation to provide you with higher quality experience. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.

Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. But your feedback is invaluable to us, we will strengthen the service and improve the details in the future operation to provide you with higher quality experience. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.

Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. But your feedback is invaluable to us, we will strengthen the service and improve the details in the future operation to provide you with higher quality experience. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.

Dear guests, thank you very much for choosing Conrad Shanghai! We regret that your stay did not meet your expectations this time, please accept our sincere apologies. But your feedback is invaluable to us, as we may revisit our service standards and train our employees. We look forward to meeting you again so that we have the opportunity to provide you with a high level of facilities and services.

Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

尊敬的宾客，非常感谢您选择下榻上海康莱德酒店！很抱歉让您在我们酒店办理入住时进行了长时间的等待，未能让您享受到高品质服务。我们会加强员工服务意识的培训，为您提供卓越不凡的服务体验。感谢您的宝贵意见，让您满意对我们来说非常重要。我们希望不久以后您能够再次光临，让我们为您展现您应当享受到的康莱德睿智奢华的体验。

Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

Dear guests, thank you very much for choosing Conrad Shanghai! Your satisfying stay is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about making every guest feel at home. Looking forward to your next visit!

尊敬的宾客您好， 感谢您选择上海世茂皇家艾美酒店并与我们分享您的入住感受！很荣幸酒店的地理位置可以得到您的青睐！为每一位到店宾客带来满意的入住体验是我们的责任！同时，我们也非常重视您提出的宝贵意见，并将传达至相关部门。针对您提出的意见，我们会积极改进。期待您再次到访！祝您生活愉快！ 斯考特 酒店经理 上海世茂皇家艾美酒店

Dear Anonymous, Thank you for taking the time to leave such detailed feedback following your stay with us. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to Shanghai very soon! Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

Dear Ting Ting Apple, Thank you for taking the time to leave such detailed feedback following your stay with us. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to Shanghai very soon! Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

尊敬的宾客您好， 感谢您选择上海世茂皇家艾美酒店并与我们分享您的入住感受！很荣幸酒店的地理位置可以得到您的青睐！为每一位到店宾客带来满意的入住体验是我们的责任！同时，我们也非常重视您提出的宝贵意见，并将传达至相关部门。针对您提出的意见，我们会积极改进。期待您再次到访！祝您生活愉快！

尊敬的宾客您好， 感谢您选择上海世茂皇家艾美酒店并与我们分享您的入住感受！很荣幸，酒店的景观可以得到您的青睐！为每一位到店宾客带来满意的入住体验是我们的责任！我们会继续努力！期待您再次到访！祝您生活愉快！

尊敬的宾客您好， 感谢您近日入住上海世茂皇家艾美酒店，我们非常重视您提出的宝贵意见，并将传达至相关部门。针对您提出的意见，我们会积极改进。衷心期待您再次光临上海世茂皇家艾美酒店！

Dear Anonymous, Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We apologize for the experience you had .We work diligently with our associates to ensure we offer a warm, friendly reception and that we exceed your expectations as our guest each time. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologize and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

Dear KING WAH, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

Dear Chui Fan, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

尊敬的宾客您好， 感谢您近日入住上海世茂皇家艾美酒店，我们非常重视您提出的宝贵意见，并将传达至相关部门。针对您提出的意见，我们会积极改进。衷心期待您再次光临上海世茂皇家艾美酒店！

Dear Anonymous, Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We apologize for the experience you had .We work diligently with our associates to ensure we offer a warm, friendly reception and that we exceed your expectations as our guest each time. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologize and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

Dear Anonymous, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

Dear Liu, Thank you for taking the time to leave such detailed feedback following your stay with us.Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

Dear Anonymous， Thank you for taking the time to let us know about your recent stay with us at Le Royal Méridien Shanghai. We apologise for the experience you had when you wanted to extend your stay with us. We work diligently with our associates to ensure we offer a warm, friendly reception and that we exceed your expectations as our guest each time. Please rest assured that we will share this feedback with our team and will take the proper steps to ensure you nor any other guest has a similar experience in the future. Once again, we apologise and hope that this won't deter you from returning for another stay with us in the future. Thank you once again for your feedback! Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

Dear Valued Guest, Thank you for taking the time to leave such detailed feedback following your stay with us. This specificity is extremely beneficial for our team in continuing our improvement efforts. We look forward to welcoming you back to Shanghai very soon! Have a wonderful day, Cedrick Croas Hotel Manager Le Royal Méridien Shanghai

尊敬的宾客您好， 感谢您选择上海世茂皇家艾美酒店并与我们分享您的入住感受！很荣幸，酒店的环境及客房等方面可以得到您的青睐！为每一位到店宾客带来满意的入住体验是我们的责任！我们会继续努力！期待您再次到访！祝您生活愉快！

Dear Nga Yan, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future!

尊敬的宾客您好， 感谢您选择上海世茂皇家艾美酒店并与我们分享您的入住感受！很荣幸可以得到您的青睐！为每一位到店宾客带来满意的入住体验是我们的责任！我们会继续努力！期待与您再会！祝您生活愉快！

尊敬的宾客您好， 感谢您选择上海世茂皇家艾美酒店并与我们分享您的入住感受！很荣幸可以得到您的青睐！为每一位到店宾客带来满意的入住体验是我们的责任！我们会继续努力！期待您再次到访！祝您生活愉快！

Dear Dominic, Thank you for taking the time to let us know about your time with us at Le Royal Méridien Shanghai. We genuinely look forward to feedback from our guests and are always happy to know when you enjoyed your time with us. We hope to have the opportunity to welcome you back in the near future!

尊敬的宾客您好， 感谢您选择上海世茂皇家艾美酒店并与我们分享您的入住感受！很荣幸可以得到您的青睐！我们珍惜每一位宾客的好评！为您带来满意的入住体验是我们的责任！我们会继续努力！期待与您再会！祝您生活愉快！