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佛羅倫薩北機場專營諾富特飯店的評分

4 out of 5
佛羅倫薩北機場專營諾富特飯店
Via Tevere, 23, Sesto Fiorentino, FI

評論

8.0

非常好

10 分，有夠讚；1004 則評論中有 338 則" "
8 分，不錯哦；1004 則評論中有 397 則" "
6 分，一般般；1004 則評論中有 159 則" "
4 分，不太好；1004 則評論中有 73 則" "
2 分，很糟糕；1004 則評論中有 37 則" "

8.2/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Xiaowu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
还可以，舒适
於 2018 年 5 月住了 1 晚
FOM1979 於 2018年6月9日回覆
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore Front Office Manager

10/10 有夠讚

QIANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 1 晚
FOM1979 於 2018年3月12日回覆
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore Front Office Manager

6/10 一般般

真實旅客

於 2017 年 12 月住了 1 晚
Direttore 於 2017年12月9日回覆
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore

8/10 不錯哦

jianxi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Direttore 於 2017年5月13日回覆
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro

6/10 一般般

JYUNWEI，新竹

不喜歡：住宿環境和硬體
商務出差還可接受，離市區遠需考慮
房間大，床墊差，市區接駁班次少，離公車站很遠，周邊無超市。

10/10 有夠讚

guohai chen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Direttore 於 2014年11月1日回覆
Dear Guest, Thank you for taking the time to post this review following your recent stay at our hotel. Yours sincerely, Marco Ministeri General Manager

6/10 一般般

真實旅客

喜歡：整潔度
離高速公路很近，總體還算方便！
Direttore 於 2014年6月28日回覆
Dear Guest, thank you for your score. best regards Marco Ministeri General Manager

10/10 有夠讚

DM，GuangZhou

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Place
Clean, Good Location, Friendly Staff!
Direttore 於 2014年3月22日回覆
Dear Guest, Thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at one of the Novotel hotels. Yours sincerely, Marco Ministeri General Manager

4/10 不太好

Giulio

不喜歡：整潔度、員工素質和住宿環境和硬體
Da rimodernare
於 2024 年 5 月住了 1 晚

2/10 很糟糕

George，Windham

團體旅遊, 家庭旅遊
不喜歡：整潔度和住宿環境和硬體
For a 4-star hotel amenities very limited. Bed is not comfortable. Power keeps turning off in room. Sheets were so worn out they had holes. Another sheet was stained. Hair dryer weak. Shower stall is streaked black. No conditioner or lotion. Breakfast buffet very basic. Very disappointed by this property. Staff was pleasant though.
於 2024 年 4 月住了 2 晚
h1798 於 2024年5月6日回覆
Dear George, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

10/10 有夠讚

Rodney，Fairfax

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great value with comfortable rooms. Conveniently located near the airport and close to public parking with a tram to downtown Florence.
於 2024 年 3 月住了 1 晚
h1798 於 2024年5月7日回覆
Dear Rodney, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orlando

10/10 有夠讚

Mace

喜歡：整潔度和住宿環境和硬體
Safe & quiet!
於 2024 年 4 月住了 1 晚
h1798 於 2024年5月7日回覆
Dear Mace, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orlando

10/10 有夠讚

Valmiro

喜歡：整潔度、員工素質和住宿環境和硬體
The place was great, the rooms and beds were comfortable. Driving into downtown is a bit of a pain, but it is not far. Breakfast had lots of options.
於 2024 年 4 月住了 2 晚
h1798 於 2024年5月7日回覆
Dear Valmiro, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orlando

10/10 有夠讚

Anders

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We booked two rooms and were lucky to get them opposite each other. Very nice bathrooms and the beds were really comfortable to sleep in. The rooms were spacious and with all the amenities that we needed, for instance, it came with a fridge and a safe. The staff were really helpful and gave some great advice on where to park and get the tram into Florence. They also gave other recommendations to day trips that really paid off. We would definitely come back to this hotel as at exceeded our expectations.
於 2024 年 3 月住了 6 晚
h1798 於 2024年5月7日回覆
Dear Anders, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orlando

6/10 一般般

Micheline

於 2024 年 3 月住了 1 晚
h1798 於 2024年5月7日回覆
Dear Micheline, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

10/10 有夠讚

Maurizio

喜歡：整潔度、員工素質和住宿環境和硬體
Reception ottima
於 2024 年 3 月住了 2 晚
h1798 於 2024年5月7日回覆
Dear Maurizio, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orlando

8/10 不錯哦

Enrico

喜歡：整潔度、員工素質和住宿環境和硬體
Una notte molto bello
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Aurelien

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bien situé, pas loin de florence . Confort de la literie
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Francesco

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Rodrigo

於 2024 年 2 月住了 2 晚

10/10 有夠讚

hikmet Duygu

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Nathalie

於 2024 年 1 月住了 2 晚

8/10 不錯哦

Renata

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excelente para passar 1 a 2 noites pertissimo do aeroporto. Fizeram gentilmente um early check in conseguimos aproveitar o restante do dia, mesmo com troca de hotel e muitas malas… nosso voo era de madrugada- check out rapido e conveniente…
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Fabio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel eccellente, personale molto cordiale, e molto confortevole.
於 2024 年 1 月住了 2 晚

2/10 很糟糕

Alfio

商務旅客
不喜歡：住宿環境和硬體
於 2024 年 1 月住了 2 晚
h1798 於 2024年3月18日回覆
Dear Alfio, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

10/10 有夠讚

Bing

於 2024 年 1 月住了 1 晚

8/10 不錯哦

Christoffer

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Maria do Carmo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

MARCELO LUIS

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy buena estancia
Mi experiencia fue buena y muy amable las personas del hotel
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Kelly

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in staff was friendly, parking was easy, rooms were comfortable and clean. Convenient location near the airport.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

July

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Accueil disponible et efficace malgré une heure d’arrivée tardive. Propreté de la chambre parfaite. Prestations un peu en dessous du niveau habituel d’un Novotel mais bon rapport qualité prix. Bornes de recharge Tesla à l’arrière de l’hotel.
於 2023 年 12 月住了 2 晚

6/10 一般般

Ahmed

家庭旅遊
於 2023 年 12 月住了 2 晚
h1798 於 2024年3月18日回覆
Dear Ahmed, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

10/10 有夠讚

luca

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sta perdendo colpi
Novotel ha il suo standard e si sa di aspettarsi sempre ottime cose. Sono stato piu volte al novotel di osmannoro ma in questa devo dire che il libello della colazione è scaduto tsntissimo. A livelli di un due stelle purtroppo e mi spiace perche una delle sicurezze della catena era proprio la colazione
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Michael

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Michael

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Michael

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Antonio

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Barbara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Buona struttura. Camere confortevoli e pulite. Ottima la colazione. Comodità di parcheggio
於 2023 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Francesco

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2023 年 11 月住了 1 晚

4/10 不太好

Roberto

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
MAURO F. 於 2023年11月18日回覆
Egregio Sig. Roberto, Grazie del tempo dedicato a condividere le sue impressioni Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti, Mauro F.

10/10 有夠讚

Rakesh

於 2023 年 10 月住了 1 晚
MAURO F. 於 2023年11月18日回覆
Dear Rakesh, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore

10/10 有夠讚

Antonio

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ottimo
於 2023 年 10 月住了 1 晚
MAURO F. 於 2023年11月18日回覆
Dear Andrea,We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore

10/10 有夠讚

Sipak

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚
MAURO F. 於 2023年11月18日回覆
Dear Sipak, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore

10/10 有夠讚

Monya

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk manager was absolutely amazing, helpful and beyond kind. The staff throughout the hotel were beyond words. Collectively they made my experience a positive one.
於 2023 年 10 月住了 2 晚
MAURO F. 於 2023年10月19日回覆
Dear Monya, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro Fiore

10/10 有夠讚

Nancy

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Flight was late so arrived just before midnight. Staff went out of their way to assist us and make us comfortable.
於 2023 年 10 月住了 1 晚
MAURO F. 於 2023年10月15日回覆
Dear Nancy, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro

6/10 一般般

Joren

商務旅客
喜歡：客房舒適度
It took quite a while before you we’re able to take the elevator. Breakfast was overcrowded. Rooms we’re nice and clean.
於 2023 年 10 月住了 1 晚
MAURO F. 於 2023年10月15日回覆
Dear Joren, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. We hope to welcome you soon again. Best regards, The Novotel Firenze Nord Aeroporto Team

6/10 一般般

Tomas

喜歡：客房舒適度
Nära flygplatsen i Florens
OK sängar. Endast italienska tv kanaler. Ligger nära flygplatsen i Florens - tog dock tid att få taxi - 30 min väntetid.
於 2023 年 10 月住了 1 晚
MAURO F. 於 2023年10月15日回覆
Dear Tomas, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. We hope to welcome you soon again. Best regards, The Novotel Firenze Nord Aeroporto Team

4/10 不太好

John

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Rundown but convenient
The staff was friendly and helpful but the room was in terrible conditions. There was what looked like a vomit stain on the carpet of the room right when you walked in the door. The walls had scuff marks on them. The air conditioning unit didn’t work until someone came up to manually reset the thermostat after multiple calls with the front desk trying different restart options. Nevertheless, helpful, kind staff who arranged a taxi for me to pick-me up for my early morning flight.
於 2023 年 9 月住了 1 晚
MAURO F. 於 2023年10月15日回覆
Dear John Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. We hope to welcome you soon again. Best regards, The Novotel Firenze Nord Aeroporto Team