Find hotels near Sernatur, Santiago from NT$1,288

"The breakfast always offers a good selection, and the front desk staff is very helpful and bilingual. Room very clean and pleasant."

"Breakfast was outstanding! We bought food to cook, but our stove did not work. We had daily maid service. Filtered water was avaiable free of charge in the lobby. Very quiet and immaculate environment. We would stay there again!"

"Nice hotel and friendly staff. I would come back. "

"The public restroom closed to the lobby was dirty and smelly,one of the toilets won’t flush.I told someone at the desk but nothing was done."

"Yes"

"Rooms needs a refresh, overall good"

"Breakfast was wonderful, great selection. Rooms are a little dated but very clean. Staff were super friendly and we enjoyed our stay here. Warm cookies on arrival are a nice touch! "

"Wonderful hotel in a great/safe area with the national park on your door step as well as the Costenera Tower and shopping centre 15 min walk away. The hotel served a lovely breakfast and all staff were friendly and helpful and happy to hold your bags after checkout. The rooftop pool was a welcome cooldown after walking around all day and was a lovely area to relax in the evenings with amazing views. Our room was spacious and comfortable. Only downside is our room was on the busy roadfront which was noisy."

"Only reason for me to give low stars is, due to really terrible check-in experience with Robins. We reach at 10.30PM tired and hope for smooth check-in experience. He wasn’t friendly at all. Problem 1. We were clueless where is our room and he is behind us instead of leading us and getting door for us. We had our hands full with our luggage. Problem 2. He gives us room number 8, selectively ignores our questions, as if he didn’t hear or understood. Room was dark to start with one tiny bulb for whole room with no other lights. Problem 3. Room’s handle was broken, comes in the way to lock the room as you have to lock the room with key. We have to walk back to report. He comes and tries few things. We request new room as we were really tired and not feeling good. He is rude. Never ever said sorry, causes us to carry our own luggage to different room which he gave finally on lower floor. Personally if it was my property, I would not keep this kind of employee in customer facing position. He doesn’t fit at all for customer facing position without extensive training. Other staff members were extremely nice, completely opposite of him. Property itself is good but this kind of treatment ruins experience. "