Dear Chen-Ming,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear YenTzu, Thank you for the great rate you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Jeanne Bessiere Guest Experience Manager

Dear Pui Yue,Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Lai Ping,Thank you for the great score you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear valued guest,Thank you for the great rate you gave to our Novotel Ambassador Seoul Gangnam! We are glad that you enjoyed you stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Lun,We are glad that you enjoyed your stay at our Novotel Ambassador Seoul Gangnam! We hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

We appreciate your positive feedback about our hotel. We hope to see you again. Thank you.

Dear valued guest, Thanks for the great rating. We look forward to welcoming you again. Best regards,

Thank you for your time sharing your experience, and we hope your next visit will be as pleasant as the previous one.

感谢您使用我们的诺富特首尔江南大使酒店。 我们将尽最大努力成为一家可以通过更好的服务和酒店设施信赖的酒店。

感谢您使用我们的诺富特首尔江南大使酒店。 我们将尽最大努力成为一家可以通过更好的服务和酒店设施信赖的酒店。

感谢您使用我们的诺富特首尔江南大使酒店。 我们将尽最大努力成为一家可以通过更好的服务和酒店设施信赖的酒店。

感谢您使用我们的诺富特首尔江南大使酒店。 我们将尽最大努力成为一家可以通过更好的服务和酒店设施信赖的酒店。

Thank you for choosing Novotel Ambassador Seoul Gangnam. We hope your next visit will be as pleasant as the previous one.

Thank you for your time sharing your experience, and we hope your next visit will be as pleasant as the previous one.

感谢您使用我们的诺富特首尔江南大使酒店。 我们将尽最大努力成为一家可以通过更好的服务和酒店设施信赖的酒店。

Thank you for choosing Novotel Ambassador Seoul Gangnam. But also, we very much appreciate your time to share it. Sorry for any inconvenience while you're staying. This comment will be shared with every department related. But also this comment will be valuable resource to improve our service quality. Thank you and Best regards,

Thank you for your time sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you for your time sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We very much appreciate your comments regarding your stay at the Novotel Gangnam. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services & accommodation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

感谢您选择我们的酒店！您能在这里留下美好的回忆，是我们的荣幸。期待您的下次光临！

感谢您选择我们的酒店！对您在逗留期间遇到的不便，我们感到非常抱歉。我们会与其他部门积极沟通，努力提供更好的服务。谢谢您！

感谢您选择我们的酒店！您能在这里留下美好的回忆，是我们的荣幸。期待您的下次光临！

We very much appreciate your comments regarding your stay at the Novotel Gangnam.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services&accomodation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

感谢您选择我们的酒店！对您在逗留期间遇到的不便，我们感到非常抱歉。我们会与其他部门积极沟通，努力提供更好的服务。谢谢您！

感谢您选择我们的酒店！您能在这里留下美好的回忆，是我们的荣幸。期待您的下次光临！

We very much appreciate your comments regarding your stay at the Novotel Gangnam.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our ervices&accomodation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you for the time to sharing your positive experience for future travellers to Seoul. Looking forward to welcoming you back. It is always a pleasure to receive positive feedback.

We very much appreciate your comments regarding your stay at the Novotel Gangnam.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services&accomodation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Elric,Thank you for taking the time to share your feedback with us. We are deeply concerned to learn about your experience at our lobby cafe and sincerely apologize for any inconvenience caused. We hope that you are feeling better now.Ensuring the safety and well-being of our guests is our top priority, and we take reports of food-related issues very seriously. Please rest assured that we are investigating this matter thoroughly to address any potential issues and prevent similar incidents from occurring in the future.I will be personally reaching out to you via email to gather more details about your experience. Your satisfaction is important to us, and we are committed to resolving this matter.Once again, we apologize for any discomfort you may have experienced, and we appreciate your patience and understanding as we work to resolve this issue.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Maki, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Dear Jason,Thank you for taking the time to share your feedback with us. We're thrilled to hear that overall you had a great experience during your stay with us at Novotel Ambassador Seoul Gangnam.Your comments are valuable to us as they help us identify areas where we can improve and better meet the needs of our guests. Please know that your feedback will be shared with our team as we continually strive to enhance the quality of our accommodations.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,Jeanne BessiereGuest Experience Manager

Dear Mai,Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are delighted to hear that you had a satisfying experience during your recent visit to our hotel.Your comfort and satisfaction are of utmost importance to us, and we are thrilled that you found everything to your liking. If there are any specific aspects of your stay that stood out to you or any suggestions you may have for how we can further enhance our services, please do not hesitate to share it with us.We appreciate your support and look forward to the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Jeanne BessiereGuest Experience Manager

Dear Grathic,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Mika,Thank you for taking the time to rate your experience at our Novotel Ambassador Seoul Gangnam. While I wish you had a better experience, it's apparent in this case that we fell short. Please allow me to apologize for any inconvenience you had.If you want to discuss in details about your stay, please do not hesitate to contact us on our website.Also, if you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Hirayama,Thank you for the great rate you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Osamu,Thank you for taking the time to share your positive feedback about your stay at Novotel Ambassador Seoul Gangnam! We're delighted to hear that you had a great experience with our reception and room service teams. Providing excellent service to our guests is our top priority, and we're thrilled that we could contribute to making your stay enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!Jeanne BessiereGuest Experience Manager

Jin Ho 고객님께,저희 노보텔 앰배서더 서울 강남에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear Saki,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Ambassador Seoul Gangnam. We sincerely apologize for any inconvenience you and your daughter experienced at the spa.We want to clarify that the sauna usage is restricted for guests under the age of 16 for safety reasons. We deeply regret any miscommunication that may have occurred during your visit. Rest assured that we have already informed both the front desk and health club employees about the situation to ensure better communication in the future.Also, to address this issue proactively, we have added information about the age restriction for sauna usage in the check-in welcome letter, hoping to provide clearer guidance to our guests.Once again, thank you for your feedback, it will help us to improve significantly our service.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Jeanne BessiereGuest Experience Manager