Dear. WK Thank you for stay with CROWNPARK HOTEL. First of all, We are very sorry for your unpleasant experience during your stay. We send our sincere apologies to you. We value your feedback immensely as it gives us an opportunity to improve our hotel facilities, the quality and the value of our products. Naturally, it is disappointing to learn that we have failed to live up to your expectations with our room condition and service. We well understand your concerns and would like to assure you that your review has been taken very seriously with the respective departments. Since we are continuously looking for ways to improve guest experience, we are confident that we will be able to show you more enhancements to the hotel on your next return. We will make sure to recommend you a room that fits your needs and would be glad to welcoming you again soon! Best Regard