I was highly surprised the condition of the hotel. The 5 felt thrown together and was WAY too expensive for what it offered.
First of all the wording on the website for the room I selected made it sound as though I was choosing one of your nicer luxury rooms. It was far from that. One of the lamps in the room is all bent out of shape, there’s an access panel in the bathroom which could have at least been covered with a picture of something because it looks awful, the TV didn’t work the majority of the time, the toilet paper holder was all bent and broken. It felt like a slightly better motel 6 room. Also, we had a view of the elevated train which you could hear very clearly every time it went by. EVERY sound outside of that room was heard. The hallways have patched up paint spots all over which don’t match the original paint. On our floor the makeshift light they have put up by the elevator is nasty fabric that is frayed and filled with dead bugs. We got changed an “amenities fee” of $25, but the only amenities offered were 2 free coffees, 1 bottled water, and 1 cookie which would have cost less than the fee charged, so those aren’t “free”. When we asked about the amenities fee, we were told it’s in very fine print at the bottom of what we signed 🙄
I’d like to add that we could have stayed at the Westin down the street for $100 a night cheaper! I felt swindled and highly disappointed as what they are charging is ridiculous for what is offered