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西雅圖中心凱藝套房飯店的評分

3 out of 5
西雅圖中心凱藝套房飯店
618 John Street, Seattle, WA

評論

6.4
10 分，有夠讚；1001 則評論中有 132 則" "
8 分，不錯哦；1001 則評論中有 311 則" "
6 分，一般般；1001 則評論中有 262 則" "
4 分，不太好；1001 則評論中有 182 則" "
2 分，很糟糕；1001 則評論中有 114 則" "

6.8/10

整潔度

7.6/10

員工素質

6.2/10

設施服務

5.8/10

住宿環境和硬體

2.0/10

環保程度

評論

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
26年旅行中，唯一讓我不願付一毛小費的飯店。
規定下午4點才能入住，已經比一般旅店晚1小時，結果我們等到4:57分才拿到鑰匙(早上11點要check out~下午4點check in，竟不夠時間打掃？)，在等待時段去詢問過一次，服務人員直接說:若打掃好了，清潔員會通知，我們不知要多久，你“只能等”。這種回答實在令人氣結 房間也與網路上照片不符，明顯小了不少！重點是床邊竟有垃圾，4人房只有2套半毛巾組及一組洗潔用品(正常是2組)，離譜的是，抽出面紙盒內的面紙竟是酸味撲鼻，我們完全不敢再用了。
於 2019 年 8 月住了 1 晚

10/10 有夠讚

TSUNG-YU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
早餐
早餐豐盛，但沒有變化，每天都一樣
於 2018 年 12 月住了 4 晚

10/10 有夠讚

SHIH-CHING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

春嬌，台灣

不喜歡：整潔度
打掃房間不徹底
到達旅館的第一晚，洗頭後習慣自己先清理排水口。卻發現一堆不屬於自己的頭髮，甚至第二天打掃人員離開後，馬桶旁邊仍有早上梳頭時掉下的一些落髮。感覺打掃人員應該只換換毛巾和收垃圾而已，並沒有做到真正的清潔工作。
於 2018 年 2 月住了 6 晚

6/10 一般般

真實旅客

於 2018 年 1 月住了 1 晚

6/10 一般般

HUICHUAN

喜歡：員工素質
便宜的話可以選這邊 不能太要求
於 2017 年 9 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體和客房舒適度

2/10 很糟糕

Karie Ann，Portland

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property is closed.
於 2021 年 10 月住了 2 晚

4/10 不太好

Stephanie

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
Colton 於 2020年7月14日回覆
Thank you for your feedback.

10/10 有夠讚

Alvino

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
Colton 於 2020年3月20日回覆
Thank you for your feedback!

10/10 有夠讚

Liz

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location. Friendly staff. Can’t beat the price.
於 2020 年 2 月住了 1 晚
Colton 於 2020年3月16日回覆
Thank you for your feedback! We hope you will choose to stay with us in the future!

8/10 不錯哦

真實旅客

於 2020 年 2 月住了 7 晚
Colton 於 2020年3月8日回覆
Thank you for your feedback!

8/10 不錯哦

Carrie

家庭旅遊
喜歡：員工素質和客房舒適度
I was very please with our hotel. My only snag would be the construction had things fairly difficult to navigate. However, every question I had, the staff was more than willing to help. Great people.
於 2020 年 2 月住了 3 晚
maddy 於 2020年3月5日回覆
Thank you for your feedback! Your message will be passed on to the staff. We hope you choose to stay with us in the future!

8/10 不錯哦

Maribel

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Magnifica ubicación
La ubicación es excelente, la habitación un poco pequeña, nos sobraba una cama. El desayuno aceptable pero todos los días lo mismo. Los acabados en general pueden ser renovados. En términos de costo beneficio bien.
於 2020 年 2 月住了 4 晚
Colton 於 2020年3月3日回覆
¡Gracias por tus comentarios!

2/10 很糟糕

真實旅客

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They were not ready for us during our check-in time so they offered to take our bags and give us free parking while we waited. a few hours later when we returned they had misplaced our bags and then charged me for the time I spent parked outside waiting. the interior of the building smelled like mold and was incredibly difficult to navigate. the elevators do not go to the lobby floor so book with caution if you are disabled and need an elevator to get to your room. the staff was unprofessional and dressed strangely casual for a hotel. sweatpants and sweatshirts. It didn't affect our stay obviously but it was just weird. Clearly won't be coming back.
於 2020 年 2 月住了 1 晚
Colton 於 2020年3月2日回覆
Thank you for taking the time to leave your feedback. We sincerely apologize for the issues you experienced due to our recent renovations. We are currently working to resolve the issues with the rooms to make them as accommodating as possible. We hope you will give us the chance to provide you with superior service in the future. Thank you again!

2/10 很糟糕

Bridget

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Deplorable service and condition. Never stay again
於 2020 年 2 月住了 1 晚
Colton 於 2020年3月2日回覆
Thank you for taking the time to leave your feedback. We sincerely apologize for the issues you experienced due to our recent renovations. We are currently working to resolve the issues with the rooms to make them as accommodating as possible. We hope you will give us the chance to provide you with superior service in the future. Thank you again!

4/10 不太好

Erin

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
So many problems!
Check in time is supposed to be 4:00 PM. I got there a little early and my room was not ready. No big deal since I was early, so I said I would be back later. Got back around 5:00 PM, and my room still wasn't ready. Still not too big of a deal, I wanted to go get some dinner so I said I would be back later. I got there for the third time around 6:00 PM. They had to change which room I was going to be in (my original one still wasn't ready), but they said it would be nice because it is one of the newly renovated rooms. But I don't think they had finished all of the details in that room. The TV still had its energy usage sticker on the front of it, and when I turned it on, no matter which input it was on, it was just static. The heater hadn't even been plugged in yet, so I had to plug it in so that I could turn it on. There was a bedside table that has power going to it so you can charge phones etc. from the table itself, but the table wasn't plugged in and there was no outlet anywhere near it. They are going to have to get an extension cord to bring power to the other side of the bed in order to plug it in. That means the clock and the lamp that are on the bedside table also had nowhere to be plugged in. There also weren't enough outlets where they had the Keurig machine, so I had to unplug the only working lamp in the room in order to make coffee in the morning. I don’t plan on coming back to this hotel.
於 2020 年 2 月住了 1 晚
Colton 於 2020年3月2日回覆
Thank you for taking the time to leave your feedback. We sincerely apologize for the issues you experienced due to our recent renovations. We are currently working to resolve the issues with the rooms to make them as accommodating as possible. We hope you will give us the chance to provide you with superior service in the future. Thank you again!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和設施服務
Close to the airport & anything we needed. It was under construction but that happens
於 2020 年 2 月住了 1 晚
Colton 於 2020年3月1日回覆
Thank you for your feedback!

6/10 一般般

Dessa

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Cheap but not worth it
While conveniently located the hotel itself is far from glamorous, or even clean for that matter. The housekeepers do extremely lazy room cleaning jobs and did not even change the sheets after the third day. The walls are very thin so you’ll be hearing your neighbor snore as well as any other noise in the hallways. It has a very strong smell in the hallways and in the rooms, so if you’re at all sensitive to smells this isn’t the place for you.
於 2020 年 2 月住了 4 晚
Colton 於 2020年2月29日回覆
Thank you for your feedback!

6/10 一般般

Rebecca

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2020 年 2 月住了 2 晚
Colton 於 2020年2月28日回覆
Thank you for your feedback!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The property is close to attractions, food, and transportation. The staff was really friendly and super helpful. The hotel is under a large scale remodel this winter and any inconvenience will be gone when it's done.
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月25日回覆
We appreciate your feedback and want to thank you for your great recommendation of our hotel. Thank you for commenting on our hardworking friendly guest service agents; customer service is very important to us. Thank you again for your review and on behalf of the entire team here at the Quality Inn & Suites Seattle Center, we look forward to welcoming you back on your next visit to Seattle.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was fine.
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月25日回覆
Thank you for your kind words about your recent experience here with us at the Quality Inn & Suites Seattle Center. We are so lucky to have a staff as incredibly helpful and friendly as we do. Thank you for staying with us and we hope to see you back again soon!

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Old, not very clean. The TV and phone in the room we got first did not work.
於 2020 年 2 月住了 3 晚
Colton 於 2020年2月25日回覆
We're sorry to hear about the issues you had during your stay. We hope our front desk and maintenance teams were able to help in any way they could to make your stay more enjoyable. Thank you for your feedback, we will make note of your points and hope you choose to stay with us in the future!

6/10 一般般

Cynthia，Orange California

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The hotel is getting renovated so therefore at this time it’s not looking it’s best .. the location is good it’s walking distance to the space needle and the museum of pop and other location. Over all it’s a good place to stay
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月25日回覆
Thank you so much for taking the time to leave us your feedback! Hopefully our staff were able to help with any problems you may have had due to the renovations. We are glad you enjoyed your stay and hope you choose us again in the future!

8/10 不錯哦

Erica，Nebraska

情侶出遊, 商務旅客
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
Construction work was unfortunate but good stay overall
於 2020 年 2 月住了 4 晚
maddy 於 2020年2月23日回覆
Thank you for your kind words about your recent experience here with us at the Quality Inn & Suites Seattle Center. We are sorry for any disruption that the construction caused, but we can assure you that it's all in your best interest as our guest as we are aiming to improve our entire facility. Hopefully we'll get a chance to showcase this and provide you with our services later on.

2/10 很糟糕

DennisQ，Los Angeles

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Property is under heavy construction and there is no mention of it before booking. Place looked like a fire hazard. The room itself was more than accommodating. I would suggest this place if you plan on spending as little time in the room as possible. That's the only reason why this room worked out for us because we were out and about most of our stay. Another deceptive fee we got was overnight parking. We were charged over $100 for 3 nights of parking when there is no mention of such charge until you check in. There went the savings over staying at a nicer hotel elsewhere. You get what you pay for and we got bitten by trying to save money on our trip. Do yourself a favor and book another hotel.
於 2020 年 2 月住了 3 晚
Colton 於 2020年2月28日回覆
We are sorry that the construction interfered with your enjoyment of your stay. Our staff does their best to be as accommodating as possible during this difficult time. We greatly appreciate you taking the time to give us your feedback and hope you will decide to give us another chance in the future!

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Should have been told that the hotel was in the process of remodeling, no healthy choices for breakfast, not even oatmeal, vending machines that don’t work should have signs on them for not working and no microwave in room: need them even in single bed rooms
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月26日回覆
We are sorry that the current renovations detracted from your experience at our location. Our staff makes every effort to accommodate any extra requests made by our guests during this difficult period. We hope in the future you will be willing to give us another chance to provide superior service. Thank you for your review!

4/10 不太好

Josh

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Quality is not qualified
Canceled another hotel due to construction but this one was no different... didn't informed with what is useable or not. Carpet of the room were dirty didn't even had slippers to walk, room is little too dark. Family trip was kinda ruined very disappointed
Carpet very not like
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

8/10 不錯哦

JSMNKRRH，Phoenix

團體旅遊
不喜歡：住宿環境和硬體
Location is ideal . I’d like to give them a chance again after they finish all the renovations. Breakfast was delicious
於 2020 年 2 月住了 3 晚
Colton 於 2020年2月22日回覆
Thank you so much for your feedback! We are glad you enjoyed your stay!

8/10 不錯哦

Sigurður örn

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Viðbjòðslegt
Herb.hræðileg alltaf sami maturinn sem var langt frá þvi að vera gòður hòtel í algjöru niðurnýslu skítugt allt bilað viðbjòðslegt
於 2020 年 2 月住了 7 晚
Colton 於 2020年2月25日回覆
Thanks so much for your feedback! We hope you choose to stay with us in the future!

2/10 很糟糕

真實旅客

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I got there a few hours before check in and the guy at the front didn't even bother to check if a room was available or not after I told him my situation still didn't bother to care after I said I wasn't staying there anymore he just shrugged his shoulders clearly not caring. On top of that way too many construction going on it was hard to find the entrance since roads were closed also you had to pay for parking on top of your bill very disappointing.
於 2020 年 2 月住了 3 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 不太好

真實旅客

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Wouldn't recommend this Property AT ALL... Whether it was the wood panel ceiling, a cramped bathroom, stained carpets, peeling paint, or rust issues inside the bathroom, the room was DISMAL... Front Desk Agent was nice, but everything else was horrible!
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

2/10 很糟糕

真實旅客

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
This location is under major renovations and no where does the website say that. It’s an absolute dump and didn’t look anything like the pictures.
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚
Colton 於 2020年2月22日回覆
Thank you for your feedback! We are glad you enjoyed your stay!

4/10 不太好

David

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

2/10 很糟糕

Katheryn

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

10/10 有夠讚

真實旅客

於 2020 年 2 月住了 2 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
於 2020 年 2 月住了 1 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
cosy room and free breakfast
於 2020 年 2 月住了 2 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The pictures on the website look very appealing but when you visit the place it is very unpleasant and not well maintained or cleaned. There were hidden charges for parking $45.51(I asked the front desk about parking and about any charges and they never mentioned about it) . I only stayed one night. This is such a ripoff. I had a very bad time during my visit and it’s so disappointing to see these hidden parking charges.
於 2020 年 1 月住了 1 晚
Colton 於 2020年2月26日回覆
We are sorry you were not made aware of the parking charges. We have them posted on our website as well as Expedia, and on the registration card you signed at check in. We will try to be more clear in the future and hope you consider giving us another chance. Thank you for your review!

6/10 一般般

真實旅客

部屋にゴミが結構落ちていた。
於 2020 年 1 月住了 2 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

2/10 很糟糕

Cara，Seattle wa

商務旅客, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
It was the worst room ever was like so dirty cheap motel on skid row
於 2020 年 1 月住了 1 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

2/10 很糟糕

Rose

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Gross
Nastyyyyyyy and $40 parking
於 2020 年 1 月住了 1 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to Restraunts and Seattle center. Its being remodeled so there was quite a bit of mess around. Parking was very expensive ($28 a day) economy rooms have no microwave or fridge. Maid service was disapointing, made the bed and emptied the garbage can, trash left by the coffee service was ignored, surfaces not wiped down. Only one ice machine on one floor out of five.
於 2020 年 1 月住了 4 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 不太好

Jennie

不喜歡：整潔度和住宿環境和硬體
Disappointed
It was a very tired, but under construction place. I had stayed at thus chain in San Diego and it was way nicer. I was disappointed in the overall atmosphere.
於 2020 年 1 月住了 1 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
Das Zimmer war etwas dunkel und etwas älter aber vom Zustand vollkommen in Ordnung. Die Rezeption war sehr freundlich und hilfsbereit. Das Frühstück war einfach aber man hat etwas gefunden. Sehr gute Lage zur Space needle. Das Hotel wird aktuell renoviert, wir wurden dadurch aber nicht gestört.
於 2019 年 12 月住了 4 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

6/10 一般般

SHINICHI

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

2/10 很糟糕

Alberto

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Colton 於 2020年2月26日回覆
Thank you for your review!

4/10 不太好

Yesy，New york

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The room was no clean properly, dusty, the ac/ heat unit wasn’t working good, the filter was dirty and the maintenance person didn’t clean it after we call it, the hotel was on construction and we noticed after we check in
於 2019 年 12 月住了 1 晚
Colton 於 2020年2月26日回覆
I am sorry that our renovations detracted from your experience at our location. Our staff makes every effort to accommodate our guests during this difficult period. We hope that in the future you will consider giving us another chance. Thank you for your review!

4/10 不太好

jaesoo

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Colton 於 2020年2月26日回覆
Thank you for your review!