2/10 很糟糕
ian
團體旅遊
2024年6月14日
不喜歡：員工素質、設施服務和住宿環境和硬體
Upon check in, initially we were told private check in and that did not happen. We got to our room and had no hot water. Told front desk and nothing was done. Second day and still no hot water. Third day and resort lost all water completely for 28 hours. We were told multiple times it was the entire town that was out and that was not true. Some buildings had water and some didn’t. 28 hours without water. 4th day water is back on but still no hot water. We got back to our room around 2300 to find our ac unit had fallen off the wall exposing the black mold behind the unit. They had us move rooms but did not assist us with moving our luggage during a rain storm. I had contacted front desk multiple times daily about the hot water and they told me they would send someone up to fix it but this never happened. Front desk was absolutely zero help. We will be getting our money back from this resort. The hotel is extremely understaffed rude and not helpful. The food at the buffet and restaurants were cold and tasted like it was cooked the previous day. Stay far away from this resort. Rumors going around that the resort is on its way to closing. We had to leave the resort for meals because the food was so bad. I will say the food outside of the resort was amazing.
ian
於 2024 年 6 月住了 4 晚