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Hotel Family

3.0 star property
Pamper yourself with spa treatments or indulge in shopping therapy near iconic concert halls. Enjoy breakfast and lunch options amidst warm hospitality.

Choose dates to view prices

In the heart of São Paulo, Hotel Family offers a welcoming retreat with shopping on site, a hair salon for pampering, and laundry facilities for convenience. Treat yourself to spa services or dine at the on-site restaurant. With free in-room WiFi and perks like luggage storage and an elevator, you'll feel right at home.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

7.6 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

7.0 out of 10
Good
(22 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Located in Bras neighborhood, Hotel Family is connected to a shopping center. Sala São Paulo Concert Hall and Municipal Theatre of São Paulo are cultural highlights, and travelers looking to shop may want to visit Rua 25 de Marco and Paulista Avenue. Looking to enjoy an event or a game? See what's going on at Expo Center North or Anhembi Convention Center. Visit our São Paulo travel guide
Map
Rua da Juta, 301, Brás, São Paulo, 03010-010

What's nearby

  • street in the city
    Rua 25 de Marco
    16 min walk - 1.4 km
  • Shopping 25 Bras Mall
    2 min walk - 0.2 km
  • Feirinha da Madrugada
    3 min walk - 0.3 km
  • Mega Polo Moda
    6 min walk - 0.6 km
  • Worldwide Church of God's Power
    16 min walk - 1.4 km

Getting around

  • Sao Paulo Bras Station
    3 min drive
  • Bras Metro Station
    18 min walk
  • São Paulo (CGH-Congonhas)
    25 min drive

Restaurants

  • Habib's
    4 min walk
  • Rainha da Miller
    4 min walk
  • McDonald's
    7 min walk
  • Ripa na Brasa
    5 min walk
  • Giraffas
    5 min walk

About this property

Hotel Family

Hotel near Rua 25 de Marco
Located close to Municipal Theatre of São Paulo and Sala São Paulo Concert Hall, Hotel Family provides shopping on site, laundry facilities, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also find perks like:
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an elevator
  • A porter/bellhop, a TV in the lobby, and a reception hall
  • Luggage storage, a vending machine, and a 24-hour front desk
Room features
All 223 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and minibars.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is Hotel Family pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Family?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM.

What time is check-out at Hotel Family?

Check-out is at noon.

Does Hotel Family provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:00 AM–6:30 PM on request. A fee of BRL 100 per person applies.

Where is Hotel Family located?

Located in Bras, this hotel is within 2 mi (3 km) of Rua 25 de Marco, Sala São Paulo Concert Hall, and Municipal Theatre of São Paulo. Liberty Square and Anhembi Convention Center are also within 3 mi (5 km). Bras Metro Station is 18 minutes by foot and Pedro II Station is 22 minutes.

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Reviews

Hotel Family Reviews

7.6

Good

7.2

Cleanliness

6.8

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 265 out of 701 reviews
Rating 8 - Good. 161 out of 701 reviews
Rating 6 - Okay. 139 out of 701 reviews
Rating 4 - Poor. 76 out of 701 reviews
Rating 2 - Terrible. 60 out of 701 reviews

Reviews

10/10 Excellent

Muriel

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024

4/10 Poor

Marinalva

Disliked: Cleanliness, property conditions & facilities, room comfort
Não consumi café da manhã, por isso não opinei. Atendimento atencioso dos funcionários. Limpeza do quarto bem ruim, chuveiro terrível, a água cai tão espalhada que tomar banho é um desafio.
Stayed 1 night in Oct 2025

6/10 Okay

Paula

Disliked: Cleanliness, property conditions & facilities, room comfort
Foi razoável, precisa de uma reforma urgente! Camas desmontando, lençol muito fino, banheiro muito pequeno
Stayed 2 nights in Oct 2025

10/10 Excellent

Lidiane

Experiência boa
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ar condicionado antigo, mas funciona muito bem! Quarto limpo, ducha forte e quente Tivemos que trocar de quarto por conta do colchão que era muito mole, mas na recepção nós atenderam super bem e foi resolvido muito rápido! Recomendo. Todos os funcionários são bem atenciosos.
Stayed 1 night in Oct 2025

10/10 Excellent

Adilson de Almeida

Liked: Room comfort
Sim
Stayed 4 nights in Sep 2025

8/10 Good

Edivaldo

Liked: Staff & service
No centro de vendas do Brás.
Stayed 1 night in Sep 2025

10/10 Excellent

Rubya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótima qualidade
Stayed 1 night in Sep 2025

6/10 Okay

Wellingthon

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Reservei um quarto para mim, minha esposa e nosso bebê, chegamos lá e não tinha o berço que estava previsto, solicitei o berço na chegada e reforcei uma hora depois (17h), nada aconteceu. Em resumo foram encontrar o berço perto das 23h, e não sabiam nem montar ainda por cima. A cama era muito dura também, parecia que nem colchão tinha, complicado.
Stayed 1 night in Sep 2025

8/10 Good

Geovani

Liked: Staff & service
Disliked: Cleanliness
A colcha estava suja de sangue, e os lençóis São muitos pequenos, fica saindo do colchão e eu tive que comprar uma lâmpada portátil, porque a lâmpada é fraquinha, muito escuro o quarto.
Stayed 4 nights in Sep 2025

8/10 Good

Moving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale muito a pena

Tivemos uma ótima estadia, o café da manhã foi muito bom, a localização e excelente pra quem vai fazer compras. A cama faz muito barulho por conta da estrutura.
Stayed 5 nights in Sep 2025

10/10 Excellent

Dragon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima licalizacao, atendimento e conforto.
Stayed 1 night in Sep 2025

6/10 Okay

Ailton

Liked: Cleanliness
Disliked: Room comfort
Nada declarar
Stayed 1 night in Sep 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização para compras no Brás

Hotel ok. O quarto estava limpo, com tv e ar condicionado. Banheiro ok também. É perto da estação de metrô do Brás, então dá pra ir andando.
Stayed 1 night in Sep 2025

6/10 Okay

Viviane

Disliked: Staff & service, property conditions & facilities

Minha opinião

Atendimento lento e ruim. Os quatros com cheiro de esgoto. Vaso com defeito. A localização é perfeita.
Stayed 2 nights in Sep 2025

2/10 Terrible

Schirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nojento,horrivel...
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Roupas de cama e cobertores precisam ser melhorados. Colocar plaquinhas de identificação nas comidas. Não tem estacionamento, o mais perto fica dentro de um shopping e não é barato.
Stayed 1 night in Aug 2025

10/10 Excellent

Clecia Aparecida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Incrível
Stayed 1 night in Aug 2025

6/10 Okay

Diego

Liked: Cleanliness, room comfort
Disliked: Staff & service

Precisa melhorar

Conforto e acomodações condizentes com valor. Atendimento deixou bastante a desejar. Nos dois últimos dias simplesmente não abriram o restaurante e não teve café da manhã.
Stayed 4 nights in Aug 2025

4/10 Poor

Natalia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
O café da manhã foi tranquilo, tinha opções de frutas, pães e bolos. O quarto estava com paredes sujas, pedi cama de casal e me deram um quarto com duas camas de solteiro. A cama fazia barulho ao me movimentar. Paguei duas diárias mas só consegui ficar 1 noite. Ele fica bem localizado pra quem quer ter fácil acesso a feirinha da madrugada no Brás
Stayed 2 nights in Aug 2025

8/10 Good

Celso Sokuzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom local para compras

Quarto com todo acessórios disponiveis,
Stayed 3 nights in Aug 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Indico

Acomodação boa, noite tranquila sem barulhos, chuveiro ótimo, café da manhã muito bom.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Disliked: Staff & service
Recepção sem educação, quarto com chuveiro muito ruim e ralo entupido. Funcionários do restaurante mal educados. Fizeram meu check out eu estando lá ainda. De repente estou dormindo e entrou gente p limpar dizendo que eu havia saído do hotel desde às 4:30 segundo a planilha que passaram p elas. Cobertor de péssima qualidade, televisão ruim sem opções de canais
Stayed 2 nights in Jul 2025

6/10 Okay

Daniel a

Liked: Cleanliness, staff & service
Banheiro com espaço pra banho mto pequeno, luz piscando, a luz do banheiro só acende se acender a do quarto, horário de café incompatível para local sendo que o comércio começa a funcionar de madrugada, horário do café da manhã, hóspede já está nas ruas fazendo compras faz tempo.
Stayed 1 night in Jul 2025