Mandarin Oriental, Santiago

Luxury hotel with 2 restaurants and a seasonal outdoor pool

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Where to?

Dates

November 2025

2

December 2025

Panoramic Suite | Living area | Flat-screen TV

Family Suite, 2 Bedrooms | 1 bedroom, premium bedding, down comforters, minibar

Mandarin Oriental, Santiago blends modern luxury with natural surroundings. Choose between two on-site restaurants with Italian dishes or relax at the seasonal pool. Families appreciate thoughtful touches like in-room WiFi and babysitting services.

Wonderful

Popular amenities

Pet friendly
Bar
Breakfast available
Room service

NT$8,084 total

Nov 28 - Nov 29

Room options

Check availability for these dates

Tonight

Nov 2 - Nov 3

Tomorrow

Nov 3 - Nov 4

All rooms

1 bed

2 beds

3+ beds

Showing 15 of 15 rooms

Club Room, 1 King Bed

Excellent

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

560 sq ft
City view
Sleeps 3
1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Club Room, 2 Twin Beds

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

560 sq ft
City view
Sleeps 3
2 Twin Beds

Deluxe Room, 1 King Bed

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Separate bedroom

560 sq ft
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Twin Beds

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Separate bedroom

560 sq ft
City view
Sleeps 3
2 Twin Beds

Deluxe Room, 1 King Bed (View)

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Separate bedroom

560 sq ft
Mountain view
Sleeps 3
1 King Bed

Executive Suite

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

872 sq ft
1 bedroom
City view
Sleeps 3
1 King Bed

Suite, Terrace

Exceptional

Highlights

Furnished balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cribs/infant beds

872 sq ft
1 bedroom
City view
Sleeps 3
1 King Bed

Premier Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Club Lounge

1313 sq ft
1 bedroom
City view
Sleeps 3
1 King Bed

Grand Suite, Terrace

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

1550 sq ft
1 bedroom
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Separate bedroom

506 sq ft
City view
Sleeps 3
2 Queen Beds

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Separate bedroom

560 sq ft
City view
Sleeps 3
1 King Bed

Executive Room, 1 King Bed

Wonderful

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Separate bedroom

560 sq ft
Sleeps 2
1 King Bed

Executive Room, 2 Queen Beds

Exceptional

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Separate bedroom

560 sq ft
Sleeps 2
2 Queen Beds

Panoramic Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Club Lounge

1518 sq ft
1 bedroom
City view
Sleeps 3
1 King Bed

Family Suite, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

Premium bedding

Blackout drapes/curtains

Sleeps 5
1 King Bed and 2 Queen Beds

About the neighborhood

Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

Parque Arauco Mall - 6 min walk - 0.6 km
KidZania Santiago - 12 min walk - 1.1 km
Clinica Alemana - 2 min drive - 2.1 km
Costanera Center - 3 min drive - 2.7 km
Plaza de Armas - 8 min drive - 8.4 km

Getting around

Hospitales Station - 10 min drive
Military Academy Station - 19 min walk
Santiago Intl. Airport (SCL) - 27 min drive

Restaurants

‪McDonald's - ‬5 min walk
‪Lolita Jones - ‬5 min walk
‪DoubleTree by Hilton Santiago Kennedy - ‬4 min walk
‪glass17 - ‬4 min walk
‪renaissance sky bar - ‬3 min walk

About this property

Mandarin Oriental, Santiago

Luxury family-friendly hotel near Parque Arauco Mall

Located close to KidZania Santiago and Clinica Alemana, Mandarin Oriental, Santiago provides an adjacent golf course, a poolside bar, and a terrace. Hit the slopes at this hotel featuring a ski shuttle. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Other perks include:

A seasonal outdoor pool and a children's pool, along with pool umbrellas
Free self parking
Limo/town car service, cooked-to-order breakfast (surcharge), and bike rentals
An electric car charging station, express check-out, and babysitting (surcharge)
Guest reviews say great things about the helpful staff and first-rate property condition

Room features

All 310 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.

Extra conveniences in all rooms include:

Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
Free toiletries and hair dryers
Flat-screen TVs with cable channels
Wardrobes/closets, daily housekeeping, and desks

Similar properties

Pool
Hot Tub
Pet friendly
Free WiFi

NT$9,498 total

Nov 7 - Nov 8

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Area shuttle (surcharge)
Ski shuttle (surcharge)
Limo/town car service
Free self parking on site
Limited onsite parking

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
2 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

Atrium
Matsuri
Origen
Senso

Things to do

18-hole adjacent golf course
Bicycle rentals
Children's pool
Seasonal outdoor pool
Stereo

Family friendly

Babysitting (surcharge)
Children's pool
In-room crib
Laundry facilities
Rollaway/extra bed (surcharge)
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

11 meeting rooms
Business center
Computer station
Conference center (16,738 square feet of space)

Outdoors

Garden
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
Elevator
Handrails in hallways
Handrails in stairways
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible restaurant
Wheelchairs on site

More

1 building
22 floors
Ballroom
Banquet hall
Built in 1992
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Free toiletries
Hair dryer
Slippers
Towels provided

Entertainment

Flat-screen TV with cable channels

Food and drink

24-hour room service
Free bottled water
Minibar

More

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day, plus a one-time cleaning fee of USD 50

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 40 lbs per pet)

Pets cannot be left unattended

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 100.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental

Grand Hyatt Santiago Hotel

Santiago Grand Hyatt

Grand Hyatt Santiago Hotel Santiago

Hyatt Santiago

Santiago Hyatt

Santiago Mandarin Oriental

Mandarin Oriental, Santiago Hotel

Hotel Santiago by Mandarin Oriental

Mandarin Oriental, Santiago Santiago

Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of 2025/11/2, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on 2025/11/28 start from NT$8,084, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Santiago pet-friendly?

Yes, Mandarin Oriental, Santiago allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 50 per pet, per day. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking at Mandarin Oriental, Santiago?

Self parking is free at this property.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental, Santiago?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Mandarin Oriental, Santiago located?

Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Military Academy Station is 19 minutes by foot and Alcantara Station is 21 minutes.

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Mandarin Oriental, Santiago Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Albert

2025/6/12

Excellent place to stay

Stayed 3 nights in May 2025

10/10 Excellent

Axel

2025/8/31

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient location. Beautiful views to the mountains

Stayed 1 night in Aug 2025

10/10 Excellent

kathleen

2024/5/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible food and location

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

2025/1/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice quality hotel with many dining options and comfortable rooms. The Mountain Views at sunrise were wonderful.

Stayed 3 nights in Nov 2024

8/10 Good

Juan

2025/7/6

Liked: Cleanliness, amenities, property conditions & facilities

Service was great and room was awesome, specially the views and bathroom The fact it doesn't have a proper spa and pool was freezing is the reason of erasing one star

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

2024/3/6

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent stay

Stayed 1 night in Mar 2024

10/10 Excellent

Joachim

2024/10/21

Liked: Cleanliness, staff & service, property conditions & facilities

Nice luxury hotel

Stayed 2 nights in Oct 2024

10/10 Excellent

Aria

2025/6/13

Liked: Cleanliness, amenities, property conditions & facilities

Absolutely unsurpassed service - from the moment we reached the hotel to departure, seamless customer first service that made us feel so valued. Beautiful room with huge windows, thoughtful turn down service with touches that I hadn’t experienced in other hotels, one of the best hotel breakfasts that I’d ever seen, gorgeous communal spaces and a well-equipped gym. Highly highly recommend.

Stayed 1 night in Jun 2025

10/10 Excellent

Henry

2024/4/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great views, beautiful garden, modern and luxurious rooms, excellent service.

Stayed 1 night in Mar 2024

6/10 Okay

Mark-Joseph

2025/8/27

Liked: Cleanliness, amenities, property conditions & facilities

Zero upgrades offered. I asked hotel check in occupancy and was told “less than half”. I asked for a high floor; I was told any and all upgrades are saved for guests that book directly with the hotel. Sad, as I lived the brand. But felt like I was told “I am not good enough for them”. But hotel was well maintained. Food options were above average. The best part of the hotel was the bell staff, as they made an amazing first impression.

Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

2023/3/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clearly, the best hotel experience in Santiago.

Stayed 1 night in Mar 2023

10/10 Excellent

Rebecca

2024/8/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An immaculate and friendly five star hotel. Rooms are large and really well appointed, with USB plugs, nice toiletries and really comfortable beds, plus space to work. All the staff are so helpful and really looked after me as a solo traveller. Lots to walk to nearby, although there are alsoa lot of big roads. Both restaurants are really good.

Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveler

2025/6/25

Be careful with Loxosceles laeta at the hotel

I usually like the hotel, but after being bitten by the Loxosceles laeta spider and the hotel's handling, I lack words for the way they react, not even help to get to the hospital/or an email, a card to ask where your situation is (this should not be the hotel's standard) even after talking to the assistance room director they just apologize... so be careful!!!

Stayed 4 nights in Jun 2025

10/10 Excellent

Stephen

2025/1/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent Service - Only area I would have liked to see better, was the gym. Hi-Tec equipment, but very small and no natural light. Otherwise - outstanding stay.

Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

2024/7/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant weekend. Still waiting for the Spa to be renovated but enjoyed a relaxing massage anyway. Matsuri restaurant was fantastic on Saturday night. Staff were friendly , breakfast good . Excellent view from the room of the Andes. Very good.

Stayed 2 nights in Jul 2024

10/10 Excellent

Joaquin

2024/6/23

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The international atmosphere.

Stayed 1 night in Jun 2024

8/10 Good

Roberto

2023/3/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is amazing, the registration and checking a bit slow. Rooms are great. Service very complete

Stayed 2 nights in Mar 2023

10/10 Excellent

John

2024/4/5

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good

Stayed 2 nights in Mar 2024

8/10 Good

Carol L

2023/2/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Soap dispenser in shower was empty 2 days.

Stayed 1 night in Feb 2023

10/10 Excellent

Yemao

2023/9/28

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the greatest

Stayed 3 nights in Sep 2023

10/10 Excellent

Arie

2023/9/6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great hotel, however, it is not what you would expect from a Mandarin Oriental hotel. Service was a bit below par and the towels in the room seems to be on the cheap side. Again a great hotel but in my opinion does not stand up to the Mandarin Oriental standard.

Stayed 4 nights in Sep 2023

10/10 Excellent

Paul

2023/3/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supremely comfortable and relaxing

Modern and exceptionally comfortable hotel Quality of service generally is excellent although service on the terrace and around the pool was slow. I stayed six nights and enjoyed the relaxing atmosphere and particularly the pool area and gardens The food in both the bar and the Italian restaurant was good value and excellent The elegance and facilities plus the fact that there is a large mall with quality shops only five minutes walk away help make up for the fact the hotel is some way out of the downtown and historic centre

Stayed 6 nights in Mar 2023

8/10 Good

Darren

2023/1/16

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is undergoing renovation, which is not explicitly stated in the website, so for now there is no actual spa (and spa services are VERY reduced), some areas are closed off, etc. The pool area is very nice, however the water may be too cold for most guests. Matsuri restaurant is definitely a highlight.

8/10 Good

RHC

2023/5/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

no valet parking and noisy air conditioner.

Stayed 2 nights in May 2023

2/10 Terrible

Ramon

2024/3/28

Disliked: Cleanliness, staff & service, property conditions & facilities

Temperature in rooms unbearable. Windows are exposed to direct sun and are not isolated. Rooms were not clean when checking in. Toiletries insufficient, had to ask the staff for everything. Pool towels are nasty!.

Stayed 1 night in Mar 2024

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Mandarin Oriental, Santiago

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Family Suite, 2 Bedrooms

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Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

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Business services

Outdoors

Accessibility

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Room amenities

Bedroom

Bathroom

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