"Very lovely apartments with amazing views and great decorations.
The only issue was the AC , it worked sometime and didn’t the other.
Good and timely response from the staffs and they were helpful.
Took some time to navigate the place but we got there at the end. The place itself is huge and have got plenty of things to do."
"Venue is wonderful and beautiful. However, for a 5* hotel and the brand The Ritz-Carlton, it could certainly do with some improvements.
1) Pool cleanliness: the pool is very filthy. We stayed for a week ar Tivoli before coming to the Ritz. The Tivoli Hotel pool is meticulously clean. The Ritz seems to not clean their pool regularly. Very disappointing for a 5* hotel.
2) TXOKO poolside restaurant: poor quality food at horrendous prices. Dry meat, pasta with no taste, croquettes for €6 that are less than a bite. Compare this to Tivoli Hotel restaurants by Chef Olivier where they serve real tasty food. TXOKO gets 4/10 from me.
3) Breakfast: options not great, food not great quality, and staff are overworked and stressed. We were served pre-cooked cold fried eggs, and bad coffee in half filled cups from the machine. I wonder who inspected their 5* rating.
4) Lobby smells of diapers and not a great experience to be in. Most luxury hotels smell luxurious and wonderful, you would want to be in the lobby.
5) Check-in vs Check-out: totally different treatment by staff during check-in vs check-out. Both at restaurants (TXOKO) and with the bag storage in the lobby. It’s as if they know you’re about to leave so they treat you differently.
Apart from the above, I think this place could be wonderful if they improved these points. Would rate this place 4.5/5* until they work on the above points."
"Wonderful experience, staff was lovely, rooms were sparkling clean, and air conditioner was impeccable. Outdoor balcony view was love could see the whole stunning views,and the sunrise as well as sunset view was spectacular!!!"
"This is a really great family hotel, second time here. Lots of things for youngsters to do. Maybe not so much for adults but keeping the shorties occupied is part of the reason for being here.
Staff are friendly and excellent, any problems you might have(or at least I have had) get rectified straight away. Food is good, great variety and lots of options. Room was excellent, comfortable, well equiped and clean. Could do with more coffee sachets though :D Oh, parking can be a bit of a pain, you either have to pay to use the car park or take a chance and use the rubble strewn and cratered free car park outside. That's my only minor gripe."
"The service was very good. Staff were friendly and helpful, especially a lady by the name of
of Sonsolas at the Guest Experience desk and Fabian at check in desk
The amenities was let down by the very low powered air conditioning that on warmer nights made sleeping uncomfortable. Also only one small bottle of water was provided for the whole stay. Thank goodness there is a mini supermarket across the road for bottle water. There was no tissue box.
Food at restaurants were good. We had breakfast and dinner.
Location is excellent, walking distance to shops and restaurants
We would stay there again"
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