4/10 不太好
Maria
2025 年 9 月 29 日
喜歡：住宿環境和硬體
不喜歡：整潔度
The first time staying in a Secrets resort and will be my last. Got the preferred club. There is nothing prefer. You have to ask for your prefer choice of alcohol and get authorization from two managers in order to have it at the pool.
The restaurants from the hotel where average and some staff was even rude when asking for food or drinks, it was like asking for a favor.
The silver lining was the staff and restaurant from the palapas. You could see they tried to help but they could only do so much and the spa! Was amazing.
It was like there was a division of the hotel. Pool and palapas amazing and the food and staff from the white building was questionable.
Requested talking to the manager and they where never available.
By check out, was waiting for the front desk to ask how was our stay but not once I was asked.
Honestly, skip it!
I don’t usually write reviews but was never treated so poorly.
Maria
於 2025 年 9 月住了 4 晚
