During my recent stay at The Condado Plaza Hotel, my guest and I encountered a series of issues that significantly impacted our experience.
Upon check-in, we entered our assigned room to find the floor flooded due to a leak from the adjacent room. We were not offered a different room and had to move our luggage ourselves to prevent water damage. That same evening, after returning from dinner, we found ants scattered across the floor. The bed lacked a proper fitted sheet, which made it uncomfortable to sleep, and the air conditioning unit was extremely loud when operating.
On the second day, we left the hotel at 8:30 a.m. for a scheduled excursion and returned around 6:00 p.m. While fresh towels had been placed in the room, the bed was not made, and other issues remained unaddressed. Several lighting fixtures, including the bedside lamps and the main backdrop lighting in the bedroom, were not functional. In addition, many of the TV channels were unavailable, and no explanation was provided. The room itself was dated and did not reflect the quality one would expect from a property in this price range.
As part of our booking, we paid for daily breakfast throughout our three-night stay. However, the breakfast options were very limited. This visit was intended to be a special celebration for my birthday. While Puerto Rico itself was wonderful, the hotel experience fell far below expectations. Based on my stay, I would not recommend this property to other travelers.