10/10 Excellent
Robert
2025/4/30
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Robert
Stayed 2 nights in Apr 2025
Hotel Portal Colonial
3.0 star property
Travelers unwind poolside with refreshing drinks at this inviting retreat, where lush gardens create a peaceful atmosphere for a perfect getaway
Choose dates to view prices
Photo gallery for Hotel Portal Colonial
Hotel Portal Colonial blends historic charm with contemporary amenities. Guests cool off in the outdoor pool, enjoy drinks at the bar, and find quiet moments in the picturesque garden and terrace spaces.
Reviews
8.88.8 out of 10
Excellent
Popular amenities
- Pool
- Parking included
- Free WiFi
- Business services
- Bar
- Laundry
Room options
View all photos for Exclusive Suite, 1 King Bed, Poolside
Exclusive Suite, 1 King Bed, Poolside
Highlights
Separate dining area
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Desk
Iron/ironing board
- 323 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Standard Room, 1 Queen Bed, Private Bathroom
Standard Room, 1 Queen Bed, Private Bathroom
8.48.4 out of 10
Very good
7 reviews
(7 reviews)
Highlights
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Iron/ironing board
Desk
- 172 sq ft
- Sleeps 2
- 1 Queen Bed
View all photos for Comfort Room, 1 King Bed, Private Bathroom
Comfort Room, 1 King Bed, Private Bathroom
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Iron/ironing board
Desk
- 280 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Standard Single Room, 1 Twin Bed, Private Bathroom
Standard Single Room, 1 Twin Bed, Private Bathroom
8.08.0 out of 10
Very good
1 review
(1 review)
Highlights
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Iron/ironing board
Desk
- 129 sq ft
- Sleeps 1
- 1 Twin Bed
View all photos for Comfort Suite, 1 King Bed, Private Bathroom, Corner
Comfort Suite, 1 King Bed, Private Bathroom, Corner
Highlights
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Iron/ironing board
Desk
- 323 sq ft
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Double Room, 1 Bedroom
Deluxe Double Room, 1 Bedroom
Highlights
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
In-room safe
Iron/ironing board
- 174 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
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About the neighborhood
San Rafael is home to Hotel Portal Colonial. Casa Amarilla and Asamblea Legislativa are local landmarks, and some of the area's attractions include La Salle Natural Science Museum and Refugio Animal de Costa Rica. Looking to enjoy an event or a game while in town? See what's going on at National Stadium of Costa Rica, or consider a night out at Villa Amphitheater. Visit our San Rafael travel guide
200 Oeste y 200 Sur de Rostipollos, San Rafael, San José
What's nearby
Sabana Park4 min drive - 3.6 km- Escazú Village17 min walk - 1.5 km
- Iglesia Escazú3 min drive - 2.5 km
- La Salle Natural Science Museum4 min drive - 3.6 km
- Avenida Escazú Shopping Center5 min drive - 2.9 km
Getting around
- Jacks Station5 min drive
- San José (SYQ-Tobías Bolaños Intl.)12 min drive
Restaurants
- ChuBBs Bar12 min walk
- McDonald's13 min walk
- Taco Bell11 min walk
- La Cascada13 min walk
- Pizza Hut17 min walk
About this property
Hotel Portal Colonial
Hotel near Sabana Park
Consider a stay at Hotel Portal Colonial and take advantage of a terrace, a garden, and dry cleaning/laundry services. Free in-room WiFi and a bar are available to all guests.
Additional perks include:
- An outdoor pool
- Free self parking
- A roundtrip airport shuttle (surcharge), tour/ticket assistance, and smoke-free premises
- Outdoor furniture, a front-desk safe, and luggage storage
Room features
All guestrooms at Hotel Portal Colonial offer comforts such as free WiFi and safes.
Extra conveniences in all rooms include:
- Bathrooms with showers and free toiletries
- 32-inch flat-screen TVs with cable channels
- Ceiling fans, daily housekeeping, and desks
Property amenities
Internet
- Available in all rooms: Free WiFi and wired internet
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle on request for a surcharge
- Free secured, uncovered self parking on site
- Onsite parking includes off-street options
Food and drink
- A bar/lounge
Things to do
- Outdoor pool
Family friendly
- Laundry facilities
- Outdoor pool
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
- Shared microwave
- Shared refrigerator
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Tour and ticket assistance
Business services
- Computer station
Outdoors
- Garden
- Outdoor furniture
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator (single-level property)
- Wheelchair accessible (may have limitations)
More
- Smoking not allowed
Room amenities
Bathroom
- Free toiletries
- Hair dryer (on request)
- Private bathroom
- Shower
- Towels provided
Entertainment
- 32-inch flat-screen TV with cable channels
More
- Ceiling fan
- Desk
- Iron/ironing board
- Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Renovations and closures
This property is closed from January 6 2026 to December 31 2026 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
- Airport shuttle fee: USD 40.00 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
We should mention
This property does not have elevators
Property is also known as
Hotel Colonial en Escazú Escazu
Colonial en Escazú Escazu
Colonial en Escazú
Hotel Portal Colonial Escazu
Portal Colonial Escazu
Hotel Colonial en Escazú
Hotel Portal Colonial Hotel
Hotel Portal Colonial San Rafael
Hotel Portal Colonial Hotel San Rafael
Frequently asked questions
Does Hotel Portal Colonial have a pool?
Yes, this property has an outdoor pool.
Is Hotel Portal Colonial pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Hotel Portal Colonial?
Check-in start time: 2 PM; Check-in end time: 6:00 PM.
What time is check-out at Hotel Portal Colonial?
Check-out is at 11 AM.
Does Hotel Portal Colonial provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 40.00 per vehicle applies.
Where is Hotel Portal Colonial located?
Situated in San Rafael, this hotel is within 2 mi (3 km) of Escazú Village, Iglesia Escazú, and U.S. Embassy San José. La Salle Natural Science Museum and Avenida Escazú Shopping Center are also within 3 mi (5 km). Jacks Station is 27 minutes by foot.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel Portal Colonial Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
7.8
Location
9.4
Staff & service
8.4
Property conditions & facilities
Rating 10 - Excellent. 31 out of 49 reviews
10 - Excellent
31
Rating 8 - Good. 11 out of 49 reviews
8 - Good
11
Rating 6 - Okay. 2 out of 49 reviews
6 - Okay
2
Rating 4 - Poor. 3 out of 49 reviews
4 - Poor
3
Rating 2 - Terrible. 2 out of 49 reviews
2 - Terrible
2
Reviews
10/10 Excellent
Robert
2025/5/15
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The hotel portal colonial is a very nice, family run hotel. The rooms are spacious with air conditioning and a free breakfast. The property is safe, secure and quiet with a pool. It is walking distance to many stores and restaurants. It is a great place to stay.
Robert
Stayed 2 nights in May 2025
10/10 Excellent
Mark
2025/10/27
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here seemed quite friendly and helpful. This was quiet and felt safe and there was an included breakfast.
One hope would be that coffee be offered at or before 7:00 a.m. as I'm an early waker. The only possible coffee option is McDonald's a walk away. this was the only issue, but not a big one at all. Thanks Hotel Portal.
Mark
Stayed 3 nights in Oct 2025
8/10 Good
Leif
2024/3/18
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. The rooms are small, but excellent cost- benefit. In the very affordable price breakfast is included!
Leif
Stayed 2 nights in Mar 2024
10/10 Excellent
Laurence
2024/4/24
Wonderful helpful staff. I mention that I was leaving today at 6am , 90 mins before breakfast. At 6 am the staff were there in the kitchen with my breakfast and coffee waiting Perry and quiet property in the safest and very exclusive areas of San Jose
Laurence
Stayed 3 nights in Apr 2024
2/10 Terrible
Jacob
2025/12/23
Disliked: Cleanliness, amenities, property conditions & facilities
We never stayed here, it felt too unsafe and suspicious. It was too creepy.
Jacob
Stayed 1 night in Dec 2025
10/10 Excellent
james
2022/7/16
Liked: Staff & service, amenities, property conditions & facilities
Clean , safe , friendly staff , Highly recommend hotel close to shopping
james
Stayed 3 nights in Jul 2022
8/10 Good
alisa
2025/8/12
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great,the stay and cleanliness.There was no air conditioning.
alisa
Stayed 8 nights in Aug 2025
10/10 Excellent
Michele
2023/2/24
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, accommodated us when we came in on a late flight. Convenient location in a nice neighborhood
Michele
Stayed 1 night in Feb 2023
10/10 Excellent
Alexandra
2023/1/20
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is family run and simple clean quiet place. They are friendly and helpful. For the price I’d be there again!
Alexandra
Stayed 3 nights in Jan 2023
10/10 Excellent
Mario
2025/6/18
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Mario
Stayed 1 night in Jun 2025
4/10 Poor
David
2025/1/20
Disliked: Room comfort
Wouldn’t recommend
There was no air conditioning. The jalousie windows wouldn’t close, so there was always outside noise. The TV didn’t have many channels and no instructions. I had to buy my own soap, shampoo and conditioner.
David
Stayed 3 nights in Jan 2025
10/10 Excellent
Fabian
2025/2/7
Liked: Amenities
Muy bonito
Fabian
Stayed 1 night in Feb 2025
8/10 Good
Ronald
2022/3/31
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff and excellent breakfast my only complaint was the toilet seat had a broken pin that held the seat together and they claimed i broke it even though i didn't and they charged me 20 us dollars to have it fixed but never fixed it..so it stayed broken for the rest of my stay.
Ronald
Stayed 17 nights in Mar 2022
10/10 Excellent
sharon
2021/11/1
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget place to stay
Great budget hotel in a really good location, easy walking distance to Avenida Escazu mall. The owner is lovely, and The free breakfast in the morning was great. Coffee, orange juice, fruit, and a choice of eggs or pancakes. The pancakes were excellent. Great shower. Bed comfy but slightly firmer than I like. The only negative was that the AC was a bit noisy. When I’m back in San Jose, I would definitely stay here again.
sharon
Stayed 1 night in Oct 2021
10/10 Excellent
Karla
2021/8/17
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest host
Karla
Stayed 1 night in Aug 2021
10/10 Excellent
Verified traveler
2021/4/22
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi habitación era pequeña, sin aire acondicionado (había un ventilador) ni refrigerador; pero las atenciones de Lucrecia y Vicente, el ambiente familiar, la limpieza y la exquisitez del desayuno me hicieron sentir como en casa. Por eso mi valoración general es EXCELENTE.
Verified traveler
Stayed 7 nights in Apr 2021
10/10 Excellent
Verified traveler
2021/3/19
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is absolutely incredible! Close to everything. The staff is very friendly & kind! There is great breakfast. Perfect place! Small Hotel ... not huge & overwhelming! 5 stars!! Will definitely be going back to this Hotel! 👌
Verified traveler
Stayed 14 nights in Mar 2021
10/10 Excellent
Verified traveler
2021/2/21
Liked: Cleanliness, staff & service
Hotel portal colonial Is an excellent B&B at a reasonable price. It is very clean and in an excellent neighborhood. It is only a few blocks from fast food restaurants and some reasonably nice restaurants. Just in case you forgot anything with your trip it’s only a few blocks from Walmart and a nice mall. Lucrecia and her staff are extremely helpful with Anything you need, from getting you day trips around the area to Getting your laundry done or most anything else you need. They are always smiling and happy. You couldn’t ask for a better place or better people.
Verified traveler
Stayed 6 nights in Feb 2021
8/10 Good
Verified traveler
2021/1/24
Liked: Cleanliness, staff & service, room comfort
Good value for the price - not fancy.
Staff was very helpful and the room and common areas are clean. Curtains could be replaced with blackouts and ceiling could replace the floor fan which much too powerful for the size of this small room. No protector on the mattress or on the pillow.
Verified traveler
Stayed 2 nights in Jan 2021
10/10 Excellent
nicolaj
2021/1/21
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Would recommend to anyone
I had an absolutely fantastic stay at Hotel Portal Colonial. Great location in Escazu, which is a really nice neighbourhood and still only a few minutes from centro SJ. Rooms were spacious and clean, and in overall it was a very comfortable feeling in the hotel. The staff were amazing. They made for a super comfortable stay, and made you feel very welcome. Would definitely recommend to anyone!
nicolaj
Stayed 3 nights in Jan 2021
10/10 Excellent
Verified traveler
2021/1/16
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accommodating. All shopping and restaurants when walking distance
Verified traveler
Stayed 5 nights in Jan 2021
10/10 Excellent
Allan Arturo
2020/1/27
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
It was great, quiet and very private
Allan Arturo
Stayed 1 night in Dec 2019
4/10 Poor
Verified traveler
2020/1/10
Disliked: Staff & service
No TP n bathroom. Was not there for long. Got there late after 11:00 pm and the hotel was shut down. The desk clerk did let me in and got me checked in. Was not expecting much but toilet paper in the room is a given.
Verified traveler
Stayed 1 night in Jan 2020
10/10 Excellent
Verified traveler
2019/8/12
Liked: Staff & service, amenities, property conditions & facilities
I like the Location of the property, is a secure area, the prices and staff
Verified traveler
Stayed 3 nights in Aug 2019