Does Global Luxury Suites San Jose Downtown have a pool?

Yes, this property has an outdoor pool.

Is Global Luxury Suites San Jose Downtown pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 250 per pet, per stay. Service animals are exempt from fees.

Self parking is free at this property.

What time is check-in at Global Luxury Suites San Jose Downtown?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Global Luxury Suites San Jose Downtown?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Global Luxury Suites San Jose Downtown located?

Located in Downtown San Jose, this apartment building is within a 10-minute walk of Silicon Valley and SAP Center at San Jose. San Jose McEnery Convention Center and CSU San Jose State University are also within 15 minutes. St James Station is 7 minutes by foot and Santa Clara Station is 9 minutes.

Global Luxury Suites San Jose Downtown Reviews, Deals & Photos 2026

About the neighborhood

Located in San Jose, Global Luxury Suites San Jose Downtown is in the city center. Winchester Mystery House and Mission Santa Clara de Asis are local landmarks, and travelers looking to shop may want to visit Santana Row Shopping Center and San Jose Flea Market. Check out an event or a game at SAP Center at San Jose, and consider making time for California's Great America, a top attraction not to be missed. Visit our San Jose travel guide

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4/10 Poor

Josue

2026/1/22

Disliked: Communication

Great location and clean apartment, which were definite positives. However, there was a strong curry odor throughout the unit that would not go away despite leaving windows open, running the AC, and using a fan. Unfortunately, this significantly affected the stay. Customer service was very rigid and lacked understanding when dealing with unexpected issues or emergencies. Because of this, I would only recommend this place as a last resort, despite its convenient location.

Stayed 2 nights in Jan 2026

2/10 Terrible

alidad

2026/2/11

Disliked: Cleanliness, property conditions & facilities, communication

We booked this hotel expecting a family-friendly stay, but the experience was the opposite. Upon arrival, surrounding streets were blocked due to a block party, making access by car extremely difficult. This was not disclosed in advance. The noise was unbearable and continued into the evening. We were traveling with a baby who sleeps early, and the noise completely disrupted his sleep. Because of this, we did not stay at the hotel at all and had to leave and book another hotel to have a restful night. What made the experience worse was the lack of response afterward. I called multiple times to complain and request a refund, but no one from the billing office returned my calls or messages. This is not a family-friendly property, and the lack of communication and accountability was very disappointing. I would not recommend this property to anyone let alone to families or anyone seeking a quiet, restful stay. Even one star is very generous.

Stayed 3 nights in Feb 2026

6/10 Okay

Susan

2025/9/13

Liked: Cleanliness, property conditions & facilities, communication

Check in great. Location fantastic! Kitchen and living room were comfortable. Bathroom slow sink drain Bed not comfortable Sheets did not fit bed well Pillows were very uncomfortable Too many rule sheets. Bedroon

Stayed 2 nights in Sep 2025

8/10 Good

Joi

2025/3/28

Liked: Cleanliness, room comfort, communication

Convenient

This is an apartment in an apartment building, so no hotel type amenities but very comfortable and conveniently located. There is a coffee shop nearby and the unit has a furnished kitchen.

Stayed 4 nights in Mar 2025

8/10 Good

Daniel

2024/5/27

Liked: Cleanliness, property conditions & facilities

Terrible onboarding. Good property

Stayed 2 nights in May 2024

8/10 Good

Trent

2024/12/13

Liked: Cleanliness, property conditions & facilities, communication

The only issue I had was the paperwork and communication was annoying. I had to fill out two different forms with basically the same information. I got 27 emails from booking to checkout. That was excessive. The place itself was fine. Easy walk to the restaurants and stuff.

Stayed 3 nights in Dec 2024

8/10 Good

James

2025/10/20

Liked: Cleanliness, room comfort, communication

Great location

Stayed 3 nights in Oct 2025

6/10 Okay

Juanita

2025/12/28

Liked: Cleanliness, amenities, communication

Disliked: Property conditions & facilities

The property has three elevators only one was working, the trash shoot was not working, on my last day, Friday, December 26 the smoke detector kept beeping, called maintenance. They came and changed the battery. Later that evening, the smoke detector kept on beeping and beeped the entire night and the rest of my stay Saturday morning.

Stayed 4 nights in Dec 2025

2/10 Terrible

Sarah

2025/11/15

Disliked: Cleanliness, property conditions & facilities, communication

Unfortunately, there was no key for me to access the property and after waiting for two hours, in hopes they would locate a key we were unsuccessful, and I was asked to book elsewhere

Stayed 2 nights in Aug 2025

2/10 Terrible

Tyler

2025/11/15

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Unfortunately there was no key available for me to get access to the apartment and I was asked to book elsewhere.

Stayed 2 nights in Nov 2025

6/10 Okay

Sarah

2025/8/26

Liked: Property conditions & facilities

Disliked: Amenities

Very safe

Stayed 2 nights in Aug 2025

10/10 Excellent

Carl

2025/7/26

Liked: Cleanliness, room comfort

Disliked: Communication

Great location and apartment

Great location and great apartment. Good value for what you get. Kitchen could be better appointed. Pickup process was pretty bad. Concierge with keys was nowhere to be found.

Stayed 6 nights in Jul 2025

10/10 Excellent

ali Batuhan

2024/8/25

Liked: Cleanliness, room comfort, communication

Nice location

Very nice location and nice apartment

Stayed 14 nights in Aug 2024

10/10 Excellent

Carl

2025/6/26

Liked: Cleanliness, room comfort

Overall great.

Awesome building and location. Going through hotels.com created some complexity on the communication front. One big issue with this property is parking. You have to give them the details on your car 48 hour prior to arrival which is tough with rental cars.

Stayed 4 nights in Jun 2025

4/10 Poor

reggie

2025/10/9

Disliked: Cleanliness, room comfort, communication

Check in process bad experience. One of the two key sets did not work. Luckily I tried the key fob prior to going to the unit. I was not also given parking access when I communicated on the forms that were submitted. I called to sort out the parking. No response at all. Make sure to wash all the sheets and towels prior to using.

Stayed 9 nights in Sep 2025

2/10 Terrible

Jolene

2025/9/23

Disliked: Amenities, property conditions & facilities, communication

Could reach no one. Had to text or email and took hours to respond. Had to park outside in Downtown. Could never reach anyone for parking. To lower easement for 2 days before maintenance came out . Had to buy my own plunger. Front desk and concierge were no help.

Stayed 4 nights in Sep 2025

6/10 Okay

Daniele

2025/3/24

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

The property is excellent and so are the apartments, but the check-in was terrible, I shared the apartment with a colleague who arrived before me and they did not let him in. I had informed the property the day before that he would arrive earlier and gave them his generalities. He even had a copy of my passport. In the end he had to book a room elsewhere for the night.

Stayed 6 nights in Mar 2025

2/10 Terrible

Rafael

2025/2/25

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Terrible experience with this place. Called and the management was not there to resolve my request.

Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

2025/2/10

Disliked: Cleanliness, room comfort, communication

not happy at all

no heater could not enter apt hard to access

Stayed 3 nights in Feb 2025

4/10 Poor

Nancy

2024/9/6

Disliked: Cleanliness, property conditions & facilities, communication

The bed was AWFUL! Nothing at all luxurious about it. The couch was broken, no one responds unless they want a form filled out or they want money. One elevator was working. They wait until the last minute to give you entry instructions and check out instruction. The actual apartment complex will give you the keys but has nothing to do with renting it.

Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveler

2025/5/15

Liked: Cleanliness, room comfort

Disliked: Communication

Do not stay here!

The "customer service" is HORRIBLE. There is no one to answer the phone, there is no sign out front to even find the "hotel" easily. What this place is isn't even a hotel. They are apartments posing as a hotel. It is basically an ABNB. They have a key scam going where they hand you an envelope with keys and then walk away before you can even examine what's in the envelope. Then when you realize that you haven't received all of the keys and notify the "concierge" he or she will not help you because "they don't handle that". The lost key cost is $350!!! You are also presented with a list of rules that is ridiculous. Something that had our company known about from the start we would never have booked here. I am already expecting a fight regarding the room condition (which is why pics were taken), and the key scam. Do yourself a huge favor and DO NOT STAY HERE!

Stayed 3 nights in May 2025

4/10 Poor

Dominic

2025/2/18

Liked: Cleanliness, amenities

Disliked: Communication

This is first an apartment building. We were given no information about the building. We asked the concierge where the pool was and he didn't know! There is a club right across the street that was so loud until 1:30 am! That's probably why they let it out as a hotel because no one will sign a lease. There were 3 different directions as to what to do with the keys at check out. I replyed to an email and never received a response. I called the number and they didn't pick up. We were given no instructions on the elevator. You need to scan the fob on the key chain to select your floor. We will not stay here again.

Stayed 4 nights in Feb 2025

4/10 Poor

Jennifer

2024/11/27

Liked: Cleanliness

Disliked: Communication

Very bad communication!

Check in was awful. When we got there, the concierge couldn’t find anything about our stay and spent 30 minutes+ on the phone going back and forth with someone named Maria. I had to show them receipts proving our reservation. From other reviews I tried to do my due diligence ahead of time by filling out the form and calling the number on the form but that obviously didn’t help. We asked for parking (extra fee) and due to the confusion we’re told we would get it the next day. We didn’t and that concierge person said she had nothing to do with it. There was a hockey game and no parking so we had to park blocks away. We did end up moving the car closer around 11 pm because we were worried that our car would get broken into. It’s 2 hr parking starting at 9 am so we figured we had enough time when we checked out. Nope. We got a parking ticket at 10:04 am. The apartment was nice be but not worth all of the trouble we had staying there. It is an apartment building and they are renting some of the units out but very disorganized!

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

2024/6/21

Liked: Cleanliness, room comfort

Like the other reviewer said, it's really a tale of two halves: the pre-arrival communication was lacking but the property itself was super. After making the reservation I got an email and text asking me to complete a Move In form. I had a question about the form, emailed the contact and got an immediate answer back. So far so good, but then I emailed the form back to the contact and nothing. The next day I got another email and text asking for the form so I tried again and still nothing. Finally the property's leasing office called me and I was able to send her the form fine. Yet I continued to get emails and texts from GLS asking for that form every day for the two weeks leading up to my stay! This happened even after getting an email from them saying I was all set! Finally when arriving at the location, I was told by the front desk that the leasing office wanted me to return both sets of keys to them via the front desk, but a letter in the room said I was supposed to leave one set in the room and turn in the other to the front desk when leaving. Unable to contact anyone on the federal holiday, I went with the front desk's instructions since the leasing office had been more responsive earlier. Fingers crossed I don't incur a lost key charge! After all that the property was great! The room was well appointed, clean and comfortable. Right across the street is a food hall with nightly live music in an inviting open area that winds down at 9. But worth all that stress?

Stayed 2 nights in Jun 2024

6/10 Okay

Jason

2025/10/28

Liked: Cleanliness, property conditions & facilities

Disliked: Communication

The room was in good condition, amenities were fine. Biggest issue was the location of the room to San Pedro Square. Unless the windows and doors are replaced there is a major noise issue in this unit - every night of the week there is live music, on Thurs-Sat there is music until 2:00am. This is very impactful to sleep

Stayed 10 nights in Oct 2025

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