Great place for family, room location was quiet , the only suggestion would be let the guest staying st BelAir that the Krystal Grand is where you make your check-in since they are together which made just a little confuse for us to find the lobby for check-in.
Felipe
於 2025 年 7 月住了 1 晚
2/10 很糟糕
thai
家庭旅遊
2025 年 7 月 27 日
不喜歡:員工素質和設施服務
Lack of communications, limited english, not oriented front desk.
For those Expedia travelers double check the hotel advertisement before booking. As we booked Belair Sunclub hotel but they put us in Krystal Grand..
thai
於 2025 年 7 月住了 8 晚
6/10 一般般
Ngoc Phung Thi
團體旅遊, 家庭旅遊
2025 年 7 月 27 日
喜歡:員工素質
Front desk servicers need to do faster. Need more food and change food menu every day. Like the big Pools and some young waiters at the pool are very friendly
Ngoc Phung Thi
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Daniel Andrew
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Beautiful view and room.
Daniel Andrew
於 2025 年 7 月住了 7 晚
6/10 一般般
Jose
2025 年 7 月 13 日
不喜歡:設施服務
We have booked with BelAir and ended up at Krystal Grand..don't know why but I guess its okay.
Either way we won't go back. Our rooms were Very,very noisy.not only because the highway was very close but because of all the noise people-staff from hotel were making while doing their chores.
Food was ok. I got sick from my stomach. Lots of flies around the food area.
Only once we were able to eat at the Italian restaurant and it was a joke. Missing a lot of plates from menu.
Almost all of the staff was nice.
The one who got our trust was this youg guy from the pool named Urias, Daniel and Cecilia from the Buffet O were really really kind too.
Urias was very friendly and he even recognized us from the distance and always wave at us.
I didn't like the area because there was construction on the highway.
And everything was very far away.
So we wont go back soon.
We have stayed at better hotels.
Jose
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Brandon
情侶出遊
2025 年 7 月 9 日
喜歡:整潔度和設施服務
Nice hotel a little outdated. They highway has highway noise but the food was excellent
Brandon
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Ana Esther
2025 年 7 月 7 日
Ana Esther
於 2025 年 7 月住了 5 晚
6/10 一般般
Marwan Husni
2025 年 7 月 3 日
Subpar 1st an
Marwan Husni
於 2025 年 6 月住了 7 晚
6/10 一般般
Steven,West Allis
2025 年 7 月 1 日
My room was not at BelAir, it was at Krystal
This was a disappointment
Krystal is ok, the service is not what I expect from a high rated hotel
Steven
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Daniel Molina
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Omar nos asesoró de gran manera y nos ofreció un gran apoyo
Daniel Molina
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Miny Emmanuel
2025 年 6 月 29 日
喜歡:員工素質和住宿環境和硬體
Very nicely kept
Staff very good
Miny Emmanuel
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Vilson
團體旅遊, 家庭旅遊
2025 年 6 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Expedia team members at the hotel, Gabriel and Omar, was. Way helpful. They provided an upgrade to our team and booked different restaurants everyday.
Great service
Vilson
於 2025 年 6 月住了 7 晚
10/10 有夠讚
ANNIE
2025 年 6 月 29 日
喜歡:整潔度和員工素質
ANNIE
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Stephanie Yvonne
家庭旅遊
2025 年 6 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a very good vacation!! Our concierge, Gabriel, was amazing!! Upstairs bartender made the most AMAZING mojitos!! Food was delicious and lots of choices!!Our only complaint was housekeeping!! They “missed” our room several times. All in all I would highly recommend staying here!! !
Stephanie Yvonne
於 2025 年 4 月住了 8 晚
10/10 有夠讚
Carmen Karina Rivas
2025 年 6 月 15 日
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was very kind and helpful. I’d like to mention bartenders, mini bar service and housekeeping were my favorite!
S/O to Carlos, main lobby bartender, he was kind, respectful and very polite!
Carmen Karina Rivas
於 2025 年 6 月住了 5 晚
10/10 有夠讚
kevin
情侶出遊
2025 年 6 月 13 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice resort
kevin
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Jesús
家庭旅遊
2025 年 6 月 11 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nos encantó todo.
Jesús
於 2025 年 6 月住了 4 晚
6/10 一般般
Jonathan
團體旅遊
2025 年 6 月 9 日
喜歡:整潔度和住宿環境和硬體
Belair is on opposite side where everything is, the food was terrible.
Jonathan
於 2025 年 6 月住了 3 晚
6/10 一般般
Daniel
團體旅遊
2025 年 6 月 9 日
喜歡:整潔度和住宿環境和硬體
Belair is on opposite side where everything is, the food was terrible.
Daniel
於 2025 年 6 月住了 3 晚
2/10 很糟糕
John
2025 年 6 月 8 日
不喜歡:整潔度、員工素質和住宿環境和硬體
We get there with are family had to wait 40 minutes for someone to check us in then put us in two of the worst rooms they had by the garbage cans that a truck came every morning at 7 o’clock and woke everybody up. The toilet didn’t work properly. Had somebody come up twice to fix it still didn’t work. The shower was plugged holes in the floor in the bathroom from the tile balcony door did not shut properly are open properly. The food at the buffet was very poor and limited, and the service was not very good. and before we left the air conditioner stopped working and the TV shut down. I would not recommend the hotel to anybody.
John
於 2025 年 5 月住了 7 晚
8/10 不錯哦
Carlos
2025 年 6 月 4 日
Carlos
於 2025 年 5 月住了 4 晚
8/10 不錯哦
Carlos
2025 年 6 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Necesitan más Capacitación el personal del hotel
Carlos
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Claudia Maricela,CDMX
2025 年 6 月 2 日
Todo excelente
Claudia Maricela
於 2025 年 5 月住了 5 晚
4/10 不太好
jessica
家庭旅遊, 親子旅遊
2025 年 5 月 20 日
喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
La comida esta super escasa, y el servicio la mayoria atiende de malas.
jessica
於 2025 年 5 月住了 5 晚
10/10 有夠讚
Andrea de
情侶出遊
2025 年 5 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pasamos muy buenas vacaciones. La cena en el restaurante asiático no fue muy buena. Los cuartos muy cómodos, solo incluiría alguna silla o mesita en el balcón. Todo el staff muy amable