鄰近海灘

加州舊金山 6 號汽車旅館 - 格蘭海威的評分

2 out of 5
加州舊金山 6 號汽車旅館 - 格蘭海威
1234 Great Highway, San Francisco, CA

評論

6.0
10 分,有夠讚;1002 則評論中有 150 則" "
8 分,不錯哦;1002 則評論中有 240 則" "
6 分,一般般;1002 則評論中有 207 則" "
4 分,不太好;1002 則評論中有 184 則" "
2 分,很糟糕;1002 則評論中有 221 則" "

5.8/10

整潔度

7.0/10

員工素質

4.8/10

設施服務

5.0/10

住宿環境和硬體

5.6/10

環保程度

評論

10/10 有夠讚

Fong

於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月21日回覆
Dear Fong, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

6/10 一般般

chun chih

家庭旅遊
喜歡:整潔度和員工素質
還會再住
除了隔音差(隔壁打呼聲很吵),浴缸排水慢 其餘都不錯。
於 2020 年 1 月住了 3 晚
Guest Service Representative 於 2020年1月27日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

george

喜歡:整潔度
於 2019 年 8 月住了 1 晚
Guest Service Representative 於 2019年8月10日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

真實旅客

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2019 年 6 月住了 1 晚
Guest Service Representative 於 2019年6月29日回覆
Thank you for staying with us.

10/10 有夠讚

Tsi chian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice nside
Good place
於 2019 年 2 月住了 2 晚
Front Desk 於 2019年2月8日回覆
Dear Tsi Chian, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和客房舒適度
合理價位,清潔,金門公園旁,就在太平洋海灘邊。
於 2019 年 1 月住了 4 晚
Guest Service Representative 於 2019年2月4日回覆
Thank you for your review and comments. We hope to see you again!

2/10 很糟糕

真實旅客

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
非常糟糕!!! 我们住在楼梯口下面,房间非常小。清洁程度很脏,厕所淋雨的东西很矮,洗手台没有热水。房间整个隔音非常差,可以很清楚听到脚步声和说话声。性价比差的不是一点点,我这辈子住过最差的酒店。
於 2018 年 12 月住了 1 晚
FD 於 2018年12月28日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We will be sharing your comments with our management and superiors. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank You, Front Desk

8/10 不錯哦

Laura

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Motel was right next to beach. Had a great view of sunset.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Jörg

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Motel close to the beach.
於 2024 年 5 月住了 2 晚

4/10 不太好

Jacob

不喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Motel 6 San Francisco Management 於 2024年5月15日回覆
Dear Jacob,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Motel 6 San Francisco Management

6/10 一般般

donald

情侶出遊
喜歡:整潔度和員工素質
refrigerator and microwave a big plus. would be nice to have had a safe. faucet neck in bathroom was a bit loose but worked ok. the room size was more than adequate. did not find much on cable tv of interest.
於 2024 年 5 月住了 4 晚
Motel 6 San Francisco Management 於 2024年5月14日回覆
Dear donald,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the convenience of having a refrigerator and microwave in your room. Your suggestion regarding a safe has been duly noted for our future considerations. We apologize for any inconvenience caused by the faucet neck, and we will ensure it is addressed promptly. We're pleased that you found the room size satisfactory. Regarding the cable TV selection, we apologize if it didn't meet your expectations. We hope to welcome you back for an even better experience in the future.Thank You,Motel 6 San Francisco Management

8/10 不錯哦

Gabriel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年5月14日回覆
Dear Gabriel,Thank you for staying with us when you visited Motel 6 San Francisco. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Motel 6 San Francisco!Thank You,Motel 6 San Francisco Management

8/10 不錯哦

Clayton

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
We were close to the ocean ,you could walk there. There didn't seem to be too many people there. They don't have coffee or ice or microwave, but it was very reasonably priced. It was comfortable and clean and we enjoyed our stay.
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年5月3日回覆
Dear Clayton,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and found our accommodations comfortable and clean. We strive to offer a serene atmosphere for our guests to enjoy their time by the ocean. Your feedback regarding the amenities is duly noted, and we will certainly take it into consideration for future improvements. We hope to welcome you back for another pleasant stay soon.Thank You,Motel 6 San Francisco Management

8/10 不錯哦

Diana

喜歡:住宿環境和硬體
Buena atención
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年5月3日回覆
Dear Diana,Thank you for your kind words regarding our attention to detail. Ensuring our guests feel well-cared for is paramount to us. We're delighted you experienced the level of service we strive to provide. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.Thank You,Motel 6 San Francisco Management

10/10 有夠讚

Claudia

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Near beach
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年4月30日回覆
Dear Claudia,Thank you for sharing your experience. We're delighted to hear you enjoyed our proximity to the beach. Our team takes great pride in providing convenient access to the beautiful coastline. We appreciate your kind words and look forward to welcoming you back for another memorable stay.Thank You,Motel 6 San Francisco Management

4/10 不太好

Jose

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年4月25日回覆
Dear Jose,Please accept our apologies for any inconvenience we have caused you.  In cases like this, we want to hear directly from our customers and see where we failed to impress.  I'd love you to contact us and provide more context on our misgivings.Sincerely,Motel 6 San Francisco Management

6/10 一般般

Halena

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年4月23日回覆
Dear Halena,Thank you for reviewing your stay at Motel 6 San Francisco.  We hope you enjoyed our on-site amenities and convenient location.Thank You,Motel 6 San Francisco Management

2/10 很糟糕

konstantin

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
will never stop here agen 😡😡😡😡 check in 4:00 pm room not ready they give me another axtremley dirty room DO NOT STOP THIS MOTEL !!!
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年4月23日回覆
Dear konstantin,We deeply apologize for the inconvenience you experienced during your recent stay. Please rest assured that this is not the standard we strive to uphold. Your feedback is invaluable, and we are addressing these concerns with our team to ensure they do not recur. We would appreciate another opportunity to provide you with the exceptional service and cleanliness we are known for. Please reach out directly, and we will ensure your next stay exceeds your expectations.Sincerely,Motel 6 San Francisco Management

2/10 很糟糕

Jordan

於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年5月10日回覆
Dear Jordan,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting Motel 6 San Francisco.Sincerely,Motel 6 San Francisco Management

6/10 一般般

Oleg

喜歡:員工素質
不喜歡:住宿環境和硬體
Golden Park and a beautiful beach just 1 min walking
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年4月19日回覆
Dear Oleg,We're thrilled you enjoyed our proximity to Golden Gate Park and the beach! Providing easy access to these attractions is a priority for us. We strive to offer our guests a convenient and enjoyable stay. Thank you for highlighting this aspect of your experience. We look forward to welcoming you back for another memorable visit!Thank YouMotel 6 San Francisco Management

10/10 有夠讚

Susheel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Motel 6 San Francisco Management 於 2024年4月19日回覆
Dear Susheel,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Motel 6 San Francisco. We work tirelessly to ensure our guests experience the best hospitality in Motel 6 San Francisco.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank YouMotel 6 San Francisco Management

8/10 不錯哦

John

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Smelled damp...burned candle entire tiime
於 2024 年 4 月住了 2 晚
Motel 6 San Francisco Management 於 2024年4月19日回覆
Dear John,We sincerely apologize for your experience. Ensuring a pleasant stay is our priority, and we regret any inconvenience caused by the damp smell and candle odor. Rest assured, we will investigate and address these issues promptly to uphold our standards of comfort and cleanliness. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope you'll give us another chance to provide you with the exceptional stay you deserve. Thank you for bringing this to our attention.Thank YouMotel 6 San Francisco Management

8/10 不錯哦

Giselle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location was convenient for walking around local eateries and Golden gate park. We were only 15 minutes from most of the main attractions. I like that a family of 5 with teenage children we all fit in one room, 2 queen and a king bed was nice. The shower curtain needed to be replaced otherwise it was decent. Wish there was more parking though. So we made sure to be back by 6pm.
於 2024 年 4 月住了 3 晚
Motel 6 San Francisco Management 於 2024年4月19日回覆
Dear Giselle,We're delighted to hear you enjoyed our convenient location near local eateries and attractions like Golden Gate Park. Our spacious rooms are designed to accommodate families comfortably, offering a mix of queen and king beds. Thank you for your feedback regarding the shower curtain; we'll address it promptly. We understand parking can be a challenge and appreciate your understanding. Should your travels bring you back to the area, we'd love to host you again and exceed your expectations.Thank YouMotel 6 San Francisco Management

10/10 有夠讚

Devender

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Near beach
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Hector

喜歡:整潔度和住宿環境和硬體
nice stay
於 2024 年 3 月住了 1 晚

6/10 一般般

Evangelina

團體旅遊
喜歡:員工素質
不喜歡:設施服務
easy check in
於 2024 年 3 月住了 3 晚

6/10 一般般

zary

The sheets were dirty and i got allergies
於 2024 年 3 月住了 1 晚

6/10 一般般

Margaret

不喜歡:設施服務
Homeless campers across the street keep the area clean and quiet. They are an asset. Golden Gate Park is one block away, great for walking, running, or just enjoying nature. The bathroom was freezing cold with a wide open window that was stuck open. No microwave, no tissues.
於 2024 年 3 月住了 4 晚

6/10 一般般

Margaret

喜歡:員工素質
不喜歡:整潔度和設施服務
you must understand, it is the location of this property that makes it what it is. the location is the best. when looking out of the room window one is on the ocean and across the street from the park. i could sing more praises but you get the picture. problems, 1. the homeless camp across the street. i will say they were very respectful. i had no problems with them. 2. not really very clean but not really very clean when it was a rodeway inn. (i have stayed at this property many times over the years.) the important things: the bed was great. the heater worked. the water was hot. the microwave worked. i will be staying again. thank you.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Lelia

家庭旅遊
喜歡:設施服務
Property manager, Sam, was outstanding in every interaction we had with him.
於 2024 年 3 月住了 4 晚

6/10 一般般

Kathy

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:客房舒適度
It was affordable for the area but needs a lot of updating. Beds were a bit hard but got the job done. Customer service was excellent.
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Hiro

The room was pretty ok, but seeing a collection of hair on the shower wall and under my pillow was a bit nasty. And there is a couple RV camping outside making tarp tents and so on, so there was a few screaming outbursts outside that bothered me while I slept. I'd probably stay here again if I can't find anywhere else.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Motel 6
No comment at this time
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Luis

不喜歡:整潔度、員工素質和住宿環境和硬體
There were cockroaches in the room, something very unpleasant.
於 2024 年 1 月住了 1 晚

6/10 一般般

Brian

喜歡:整潔度和員工素質
於 2023 年 11 月住了 2 晚

6/10 一般般

JAMES

家庭旅遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
於 2023 年 12 月住了 4 晚

6/10 一般般

Hazel,Fresno

情侶出遊, 商務旅客
喜歡:員工素質
不喜歡:整潔度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Gennady

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Extremely dirty outside, Trish in hallways. We had bugs inside the room. It was unbearable and unsanitary to stay, so we left and couldn’t get a refund.
於 2023 年 11 月住了 2 晚
Customer Care Team 於 2023年12月4日回覆
Dear Gennady, we appreciate your feedback regarding your recent stay at our hotel. We sincerely apologize for the challenges you experienced during your time with us. It's disheartening to learn that the cleanliness, both inside and outside the property, did not meet your expectations. Additionally, we are sorry for any inconvenience caused by bugs in your room. Your feedback is invaluable in helping us identify areas for improvement, and we take your concerns seriously. We encourage you to reach out to us directly to discuss your experience and explore possible resolutions. We understand the importance of providing a clean and comfortable environment for our guests, and we regret that your experience did not align with our standards. Rest assured, we are investigating the matter thoroughly and will take corrective actions to prevent such issues in the future. Your feedback will contribute to our ongoing efforts to enhance the quality of our services. Once again, we apologize for any inconvenience you faced, and we appreciate your understanding. If there are specific details you would like us to handle or if you have further information to share, please feel free to contact us directly. We value your patronage and hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

2/10 很糟糕

Cheryl

家庭旅遊, 親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
This is not the place to book. Homeless encampment. Homeless walking around. Your car is not safe. There’s a locked door in each hotel room and staff doesn’t even know what’s inside. Flicking lights in the bathroom. Non smoking smells like it was smoked in. It’s just really bad. Not safe for the kids to be at. We did check in but didn’t stay. The beds are all dirty. The walls are brown from the smoke. Better to pay more for a better place. Be careful for what you book for. I can’t even get a refund.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月28日回覆
Dear Cheryl, we extend our sincerest apologies for the unsatisfactory experience you encountered during your attempted stay at our hotel. Your feedback regarding the cleanliness, safety concerns, and overall condition of our property deeply concerns us, and we truly regret that we did not meet your expectations. Ensuring a safe and comfortable environment for all our guests is our top priority. We take your comments regarding the presence of homeless individuals around the property and any associated safety issues very seriously. Rest assured, we are actively collaborating with local authorities and implementing enhanced security measures to handle these concerns promptly. Regarding the locked doors in each room, we want to clarify that these doors are standard for maintenance access and are in place to ensure safety. However, we understand the importance of transparency, and we will strive to communicate this aspect more effectively to our guests in the future. The condition of our rooms, including any lingering odors and cleanliness problems, is unacceptable. We apologize for the inconvenience caused and have immediately alerted our housekeeping and maintenance teams to rectify these issues and ensure a thorough inspection and improvement of our rooms. We understand your frustration with the refund process and would like to assist you further with this matter. Please contact us directly, and we will do everything in our power to expedite the resolution of your refund request. Your feedback is invaluable to us as it helps us identify areas that need improvement. We hope for the opportunity to regain your trust and provide you with a more positive experience should you reconsider staying with us in the future.Best Regards,Customer Care Team

2/10 很糟糕

Hannah

團體旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Customer Care Team 於 2023年11月25日回覆
Dear Hannah, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

2/10 很糟糕

Dianne

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
STAY Away
Don't ever stay there. I don't think I have enough characters to explain all. We waited painfully all night for morning to get off of there. We heard so much cussing, fighting , yelling, banging. We called the front seat they hung up we were to scared to go out in the dark so we waited till morning. Dirty , broken, disgusting. Homeless encampments along the street. No thermostats in room. We also had the stairs next to us and a constant come and go of loud drunk or high folks.
Looked like blood
Broken toilet 
No answer when called office
Broken when someone did answer the phone I told them and they just hung up
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月13日回覆
Dear Dianne, we're truly sorry to hear about the extremely unpleasant experience you had during your stay. This is certainly not the type of environment we aim to provide for our guests, and we sincerely apologize for the disruptions and discomfort you encountered. Your feedback is deeply concerning, and we take it very seriously. We will investigate the issues you've raised, share them with our team, and take immediate steps to ensure a more secure and comfortable environment for our guests. If there are any specific details you'd like to share or if you have additional concerns, please feel free to reach out to our team directly. We appreciate your understanding and regret the negative impact this had on your stay.Best Regards,Customer Care Team

2/10 很糟糕

Isak

不喜歡:整潔度和住宿環境和硬體
Literal blood on the carpet, extremely sketchy
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月13日回覆
Dear Isak, thank you for bringing this matter to our attention. We sincerely apologize for the experience you had at our hotel. The issues you've mentioned are unacceptable, and we want to assure you that we take them very seriously. Our team is currently investigating the situation and taking appropriate action to handle the cleanliness and property conditions. This is certainly not reflective of our usual standards, and we deeply regret any discomfort or concern it may have caused you. If you are willing, we would appreciate additional details about your stay, such as the date and room number, to help us in our investigation and ensure that corrective measures are taken promptly. Your feedback is invaluable in our commitment to providing a safe and pleasant environment for all our guests. Once again, we apologize for the inconvenience and sincerely hope you will give us another opportunity to serve you better in the future.Best Regards,Customer Care Team

2/10 很糟糕

eduardo

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing
於 2023 年 11 月住了 3 晚
Customer Care Team 於 2023年11月10日回覆
Dear Eduardo, we appreciate you taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. Cleanliness, service, amenities, and property conditions are important aspects of our guest experience, and we apologize if we fell short in any of these areas. Your input is valuable, and we take it seriously. If there are specific details you would like to share or if there's anything we can do to handle your concerns, please feel free to provide more information. We want to ensure that we learn from your experience and make improvements where needed. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

8/10 不錯哦

Consuelo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Customer Care Team 於 2023年11月2日回覆
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯哦

Blyss

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 10 月住了 2 晚
Customer Care Team 於 2023年10月30日回覆
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 很糟糕

Kimberly

情侶出遊, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was black mold in the shower. Know one ever came to clean the room. There were homeless people living right out the front door. The carpet was black with dirt. The beach across the street was nice but that had nothing to do with the hotel. If I could give less than 1 I would. Not a good place to stay.
於 2023 年 10 月住了 3 晚
Customer Care Team 於 2023年11月1日回覆
Dear Kimberly, we sincerely apologize for the negative experience you had during your stay at our hotel. We take cleanliness and guest safety very seriously, and we are disappointed to learn that there were issues with mold in the shower and cleanliness. This is not the level of service we strive to provide, and we deeply regret that your experience did not meet your expectations. We also understand that the presence of homeless individuals can be concerning, and we are taking steps to handle this issue to ensure the safety and comfort of our guests. Please know that your feedback is valuable, and we will use it to make improvements in our facilities and service. We appreciate your input, and we would welcome the opportunity to provide you with a much more positive experience in the future. If you choose to stay with us again, we will do everything possible to ensure your comfort and satisfaction.Best Regards,Customer Care Team

8/10 不錯哦

Erika

家庭旅遊, 親子旅遊
喜歡:員工素質
不喜歡:設施服務
Near the beach,staff was friendly, lots of near by restaurants. But the room was somewhat dirty,
於 2023 年 10 月住了 2 晚
Customer Care Team 於 2023年10月30日回覆
Dear Erika, we're pleased to hear that you found the hotel's location near the beach convenient and that the staff was friendly. Having a variety of nearby restaurants is also a plus. However, we apologize for the cleanliness issues you encountered in your room. Your feedback is important, and we will handle this matter to ensure that future guests have a more enjoyable and comfortable stay. If you have any more comments or if there's anything specific you'd like to share, please feel free to let us know. We hope to make your future stays more pleasant and clean.Best Regards,Customer Care Team