Housekeeping was a mess and severely below expectations.
Of our 7-night stay, we came back to an unmade room on two days - beds unmade, towels not replaced.
During the stay, the hotel supposedly ran out of facial tissues. The housekeeper did not replace the box of facial tissues on Day 3. It was not replaced on Day 4 either. When we enquired, front desk said they would send someone up. We waited an hour, no one came. We called the front desk, who said they were out of facial tissues, but they had not bothered to inform us. Day 5, facial tissues were still not replaced. This persisted for 5 whole days. It's unbelievable that the hotel did not have any facial tissues at all for 5 whole days. When we left, the tissues were still not replaced.
Service staff were unhelpful and unsympathetic. Did not try to resolve the problem, only saying they didn't know why it happened and that it wasn't their job.
Appalling