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FOUND Hotel San Francisco的評分

2 out of 5
FOUND Hotel San Francisco
140 Mason Street, San Francisco, CA

評論

8.0

非常好

10 分，有夠讚；110 則評論中有 42 則" "
8 分，不錯哦；110 則評論中有 37 則" "
6 分，一般般；110 則評論中有 17 則" "
4 分，不太好；110 則評論中有 8 則" "
2 分，很糟糕；110 則評論中有 6 則" "

8.8/10

整潔度

8.4/10

員工素質

7.4/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

??

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
環境好，整潔度高，對於顧客很友善，但市區無法避免有點吵。
於 2023 年 2 月住了 4 晚

10/10 有夠讚

HSIANG-CHIEH

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
對於要去moscone center 開會的住客，此飯店地理位置很好。
於 2023 年 1 月住了 5 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 8 晚

6/10 一般般

Morag

團體旅遊
喜歡：整潔度和員工素質
My stay was ok, it was reasonably priced, offered ensuite facilities and the beds were comfy. However, the pictures on the website are not representative, especially the communal areas. We initially didn't have a fridge even though the facilities listed one for the room, however, this was quickly sorted by the hotel staff who delivered a mini fridge to our room. The main light flickered and the plug sockets were loose, so often had to climb behind the bunk bed to fix them. Lastly, we were woken by housekeeping hoovering at 8am, one of the mornings during our stay.
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Behruz

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

6/10 一般般

Jeff

商務旅客
不喜歡：設施服務和住宿環境和硬體
Probably a 2 star property
於 2024 年 5 月住了 3 晚

6/10 一般般

Sarah

家庭旅遊
不喜歡：整潔度、員工素質和設施服務
Although the surrounding area was dirty, filled with addicted homeless, the building felt safe. Room was small and bare minimum. Overall I was uncomfortable but better than sleeping on the streets.
於 2024 年 4 月住了 3 晚
Sonder 於 2024年4月15日回覆
Hi Sarah, your honest feedback is important to us. We will continue to provide safe and secure spaces for our guests at all of our properties. We're sorry your space fell short of expectations. Should you decide to stay with us again, we'd love to host you in one of our more spacious apartments next time.

10/10 有夠讚

Claire

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sonder was the perfect stay for a girls trip! It was so convenient to check in using my phone as well as the keyless entry with the Sonder app. The rooms are small and ours had no natural light but that really wasn’t a big deal to us because we didn’t spend much time in the room! We were warned by multiple Uber drivers not to walk around at night and we did experience an unhoused person offering us drugs right outside of the building, but I just think that’s going to be an issue with any hotel in this area of San Francisco. Overall we loved the city and the stay was great!

10/10 有夠讚

Arlene

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's a really nice place to stay if you're traveling solo or as a pair. The accommodations were good and you can do your laundry if you need to. I will say, if you want to stay away from the homeless people, it might not be the place for you since the surrounding area is filled with them.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Judith

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is so accessible to most places that we want to Go to
於 2024 年 2 月住了 5 晚
Sonder 於 2024年2月28日回覆
Hi Judith, it's great that you could enjoy our prime location. We hope to see you again soon.

8/10 不錯哦

kim

於 2024 年 1 月住了 3 晚

10/10 有夠讚

Maria Loreto Edit

家庭旅遊
Excelente comunicación
Excelente lugar, donde hospedarse todo te queda cerca...Solo el problema es que no tenia ventana mi habitación y me sentía muy encerrada
於 2023 年 12 月住了 7 晚
Sonder 於 2024年1月23日回覆
HI Maria, thanks for staying with us and providing a review. Before you book your next trip, please reach out to our support team to help you find the perfect space.

8/10 不錯哦

Ida

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Sonder 於 2024年1月22日回覆
Hi Ida, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

10/10 有夠讚

Rosemary

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Claus

喜歡：員工素質、設施服務和住宿環境和硬體
Das Hotel liegt nur wenige Gehminuten von der Powell Street Station und verfügt somit über eine gute Verkehrsanbindung. Das Hotel selbst ist recht nett eingerichtet, die Qualität der Möbel ist sehr gut und mein Zimmer war mehr als nur ausreichend groß. Der Check-In über die App verlief reibunglos und mein Aufenthalt entsprechend gut. Vorteile: * Gute Lage * Qualitative gute Ausstattung * Waschmaschinen & Trockner stehen zur Verfügung * Mikrowelle * "Co-Working" Plätze Nachteile: * Abfluss im Waschbecken wurde während meines Aufenthalts nicht repariert, obwohl ich darum gebeten hatte * Das Hotel reinigt das Zimmer nur bei Ankunft und Abreise, wer länger bleibt kann eine zusätzliche Reinigung buchen * Der Fernseher nutzt den Roku Streaming Dienst und empfängt keine Standardprogramme
於 2023 年 11 月住了 6 晚

6/10 一般般

Daniel

於 2023 年 11 月住了 4 晚
Sonder 於 2023年12月6日回覆
Hi Daniel, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tudo correspondeu às nossas expectativas.
於 2023 年 11 月住了 5 晚
Sonder 於 2023年12月1日回覆
Hi Carlos, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 有夠讚

Francisco

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
LO MEJOR AL 100
fue una estancia fenomenal todo muy lindo
於 2023 年 11 月住了 3 晚

2/10 很糟糕

Yvonne

於 2023 年 10 月住了 7 晚

8/10 不錯哦

Jaime

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy check in, ability to store luggage when you arrive. Easy code to access front door and your room.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Gillian

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is very conveniently located for walking and transit. The rooms are clean and quiet, and handy that they come with white noise machines and ear plugs. Friendly staff, luggage storage and laundry facilities.
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Kay

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was a bit smaller than we anticipated. The photos made it seem much bigger, and there was supposed to be a fridge, but there wasn't. The overall stay wasnt terrible! The beds were comfy, no bed bugs, the cleanliness inside the room and building was great, but its Downtown San Francisco, so of course the area around wasnt the best. However, we felt safe with the keypad entry door to both the building and our room!
於 2023 年 10 月住了 9 晚

8/10 不錯哦

Sovanndara

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Sonder 於 2023年11月2日回覆
Hi Sovanndara, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

6/10 一般般

Quinn

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is sufficient and conveniently managed through the app, the area around the hotel has a few places to eat and is very close to the transit and rapid transit that can take you through the downtown, however the lack of staff on site and the declining neighbourhood make the hotel feel vacant and not that safe. I never had an issue and this is purely a concern, not necessarily a reality - but There needs to be front desk staff at all times so that at risk travellers are able to enter and exit the hotel with piece of mind that they have someone there to insure that they are not followed inside. Over all my stay was very comfortable and I wasn’t stressed about my personal safety l because I’m a 230 lb man, but for the price of the stay there should be a fridge in the room at bare minimum, and maybe a microwave or something. The hotel has old charm with a very pretty atrium but generally the no-fuss gimmick falls short because there is a lack of service and a slight lack of safety given the downtrodden downtown streets that the hotel opens to. I would still recommend this hotel, it was quiet and comfortable, and convenient.
於 2023 年 9 月住了 5 晚
Sonder 於 2023年10月2日回覆
Hi Quinn, thanks for staying with us and providing a review. While we're glad you enjoyed some aspects of your stay, we're sorry some things fell short of expectations. This property has a staffed front desk, but we apologize if anything was unclear. Each guest has a unique building and unit code to enter their spaces for everyone's safety. If you decide to give us another chance, we'd love to host you again at any of our 40+ locations worldwide.

8/10 不錯哦

Shaun

喜歡：整潔度和員工素質
not bad
於 2023 年 9 月住了 3 晚

4/10 不太好

Sharon

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Jose，Torrance

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 8 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Sonder 於 2023年9月11日回覆
Your feedback is appreciated. We're sorry to see your stay fall short of expectations, and we apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

4/10 不太好

Carlos

商務旅客
不喜歡：住宿環境和硬體和客房舒適度
Water in toilet kept running. Room was ready for check-in and would charge to get in early. Tiny room with no space for luggage or a closet!
於 2023 年 8 月住了 3 晚
Sonder 於 2023年9月11日回覆
Hi Carlos, your honest feedback is important to us. We're sorry you were disappointed in your stay. Had we known the toilet was running, our team would've been happy to address this during your stay. You can always reach us through our app, call, text, or email for help 24/7. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear about the size of the space. If you decide to give us another try, we'd love to help you choose the perfect place for your next visit.

2/10 很糟糕

Amber

家庭旅遊
Honestly we didn't even check in. The area surrounding this property was immersed by homeless that were very aggressive and on various drugs. My daughter and I were in town for college visits and had to find other accommodations. The property would not refund and were not helpful. BEWARE of this property!
Sonder 於 2023年8月31日回覆
Hi Amber, thank you for sharing your experience. It’s a large and unfortunate problem in this city, and we apologize for any inconvenience that may have caused. Your safety is very important to us. We strive to make sure our spaces are comfortable and secure for all of our guests. We’re always available via our 24/7 support team if you need anything during your stay. Please reach out to us before your next stay, and our team would be happy to suggest a different location in San Francisco or one of our other 40+ cities.

6/10 一般般

Wei

喜歡：整潔度和員工素質
於 2023 年 6 月住了 5 晚
Sonder 於 2023年8月29日回覆
Hi Wei, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay; we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 有夠讚

Boudjatat

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cool and cosy, the people are nice

2/10 很糟糕

Kyle

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The inside was mostly great. Thin walls you could hear everything. Bed was fine. Nicely designed. Convenient luggage locker.
於 2023 年 8 月住了 3 晚
Sonder 於 2023年8月21日回覆
Your honest review is important to us. We're glad you enjoyed aspects of your stay. However, we apologize that noise was an issue. Your feedback is valuable, and we hope to provide a better experience in the future.

8/10 不錯哦

Viki

喜歡：整潔度、員工素質和住宿環境和硬體
Newly refurbished room, great bed and bedding, free coffees and very clean. A bit of a problem is constant white noise and window sheds are not the best.
於 2023 年 7 月住了 4 晚
Sonder 於 2023年8月15日回覆
Your honest review is appreciated, Viki. While we're glad you enjoyed your space, we're sorry that noise and the windows were a problem. Had we known, our team would've been happy to address this for you. We're here for you 24/7. We'd love to host you again soon.

8/10 不錯哦

Maude

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Très bien situé, facilité d’accès, bon rapport qualité prix. Difficultés avec les bruits de ventilation et de tuyauterie. Manque frigo pour être parfait.
於 2023 年 7 月住了 7 晚

10/10 有夠讚

Nina

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was easy to enter the property with a code.
於 2023 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fairly small room in excellent location. Clean, everything worked well. Very friendly and helpful staff. Faast, reliable wifi. Checkin via app is a little complicated, bunk beds in room have comfortable mattress but seem confining. TV has no local or cable channels, just your streaming services.
於 2023 年 7 月住了 7 晚

8/10 不錯哦

Fidel

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hola mi viaje fue familiar y la verdad todo estuvo excelente amables el personal y la limpieza buena un poco reducidos los espacios pero se entiende por la zona de la ciudad me volvería a hospedar por que solo sería para ir a dormir después de visitar los lugares de San Francisco
於 2023 年 7 月住了 2 晚

6/10 一般般

Elisa

情侶出遊
喜歡：整潔度
不喜歡：員工素質
The check in with Sonder was complicated especialy when you arrive at midnight and can’t get in the building
於 2023 年 7 月住了 5 晚
Sonder 於 2023年7月19日回覆
Hi Elisa, thank you for sharing your experience. We're sorry for the frustration you experienced with check-in. We send information on how to do this to your email when you book your space so that the arrival process is seamless. If you decide to give us another chance, we'd love to show you a better visit.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 7 晚

2/10 很糟糕

Naoya

於 2023 年 7 月住了 5 晚

6/10 一般般

Valerie

家庭旅遊
喜歡：整潔度和員工素質
Staff was wonderful. We did not like the neighborhood with the homeless so we only stayed one night. No issue getting a refund for additional 3 nights. The room we booked had bunkbeds, we could not sit upright on the bed. There was hardly any space. Can't imagine 4 people there, suitcases would have to be piled on top of each other. There is a homeless 'tent' directly across the street.
於 2023 年 7 月住了 4 晚
Sonder 於 2023年7月18日回覆
Hi Valerie, your honest feedback is important to us. While we're glad our staff was enjoyable, we're sorry you were disappointed in the rest of your experience. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear about the room size. Our guest's safety is one of our top priorities. This property has on-site security, a 24/7 staffed front desk, and unique building and unit codes for a secure stay. If you decide to give us another chance, we'd love to host you in any of our 40+ locations worldwide.

4/10 不太好

Maria Constancia，San Jose

不喜歡：員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Sonder 於 2023年7月17日回覆
Hi Maria, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

6/10 一般般

Andrew

家庭旅遊
不喜歡：住宿環境和硬體
You should know what to expect when you book - it's ok for that but there is no air conditioning in the room and it is extremely noisy with windows open - open the window and you get all the cigarette smoke blowing up into your window - they know the AC doesn't work and they seem to have no plan on fixing it - I felt mislead as advertised - be aware of this issue and no room cleaning at all - even if requested - not a service they offer
於 2023 年 7 月住了 6 晚
Sonder 於 2023年7月18日回覆
Hi Andrew, your honest feedback is important to us. We're very sorry for the trouble with your air conditioning. We are aware of the issue and are, unfortunately, at the landlord's mercy to get this fixed. Our team is working tirelessly to get this addressed as soon as possible. We hope to make it up to you at a future stay.

4/10 不太好

Christopher

家庭旅遊
Booked a room with a television and refrigerator and got neither of those during check in. Room had a broken hvac system and was very hot. Was given a fan but it didn’t make the situation better. Was moved to a different room the second night that had working hvac but the room layout was inefficient. Staff was helpful in trying to resolve the issue but it ultimately led to cancelling the booking and finding another hotel. Was told the new room was only good for two nights as another group booked the room type. Front desk was supposed to notify me if we were staying in the room or being moved for a second time, but that didn’t happen and had to wait on a phone call for almost an hour to find out there was an issue that couldn’t be resolved. Ended up getting a refund, after fighting with the company, as they wouldn’t proved an adequate room for the last three nights of my stay. Staff was helpful and nice but the overall company wasn’t very helpful and made for a terrible experience while on vacation. Advise to book elsewhere.
於 2023 年 6 月住了 5 晚

10/10 有夠讚

Cassandra

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay!
Clean room Great atmosphere Safe neighborhood Easy access to public transit and walking distance to everything we needed
於 2023 年 6 月住了 2 晚

8/10 不錯哦

Eric

喜歡：整潔度和住宿環境和硬體
Nice hotel over all
於 2023 年 6 月住了 7 晚

6/10 一般般

Mallorie

家庭旅遊
喜歡：整潔度和客房舒適度
不喜歡：住宿環境和硬體
Tiny Room
We booked a room with 4 bunk beds. When we got there it was so tiny that we could only open one suitcase at a time. No television, chair or fridge and limited towels. We had to ask to get more and to get them changed out as we were there for 5 days and there is no cleaning staff there. Also the elevator did not work for 3 days and we were on the 6 th floor. The room was clean but it is not made for adults. The hotel is not in the best area but it has a passcode on the main door so we did feel pretty safe.
於 2023 年 6 月住了 4 晚

8/10 不錯哦

CATHERINE

喜歡：整潔度
不喜歡：員工素質
於 2023 年 6 月住了 8 晚

8/10 不錯哦

Leslie

喜歡：整潔度、員工素質和住宿環境和硬體
The location was central and the staff were very nice. The room was clean. Biggest problem was no window in the tiny room. There was a window but it looked out into the hallway. Also it wasn't made clear to us that there was a lounge on the second floor so we never knew about it until the last day of our 9 day stay! Knowing about the ice machine, microwave, free coffee, and laundry room would have made all the difference to our stay. Apparently it was in the check in instructions but I never saw it despite reading them.
於 2023 年 5 月住了 9 晚