Exterior

Reviews of The Westin St. Francis San Francisco on Union Square

4.5 out of 5
The Westin St. Francis San Francisco on Union Square
335 Powell Street, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1777 out of 2703 reviews" "
Rating 8 - Good. 528 out of 2703 reviews" "
Rating 6 - Okay. 204 out of 2703 reviews" "
Rating 4 - Poor. 105 out of 2703 reviews" "
Rating 2 - Terrible. 89 out of 2703 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rezin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. The hotel is clean, and the staff are very helpful. The location of s great, close to lots of attractions and shopping areas.
Stayed 3 nights in May 2024
Response from S on 2024/5/21
Thank you for your great review! We are thrilled you enjoyed your stay with us and that you found our hotel clean and staff helpful. We hope to welcome you back to our great location for another nice stay.

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good option
Stayed 4 nights in May 2024
Response from S on 2024/5/21
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Mark, Calabasas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVE the Westin St Francis and visit as often as we can. Luis Bosse at the front desk is someone who greets us many of our visits and is always so friendly and helpful, always going the extra mile (favorite room, early check in, etc). The hotel is historic, beautiful, well maintained and close to everything. The staff from housekeeping to the various restaurant staff, all top notch. We travel often and never find better service and making us feel welcome like the St Francis. When visiting SF, stay here. You'll be glad you did.
Stayed 2 nights in May 2024
Response from S on 2024/5/20
Thank you so much for your wonderful review! We are thrilled to hear that you are a fan of The Westin St. Francis and that you have had such positive experiences with our team, especially Luis at the front desk. We will be sure to highlight his exceptional efforts in our company newsletter. It is great to know that our staff's dedication to providing excellent service and maintaining the hotel to the highest standards has made your visits memorable. We truly appreciate your recommendations and can't wait to welcome you back the next time you're in San Francisco!

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it!
Stayed 2 nights in May 2024
Response from S on 2024/5/20
Thank you for your lovely response! We are thrilled you enjoyed your stay, and we hope to see you again the next time you visit San Francisco.

10/10 Excellent

Marshall, Cheshire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historic hotel in the heart of SF at Union Square. Walkable to everything and fantastic value!!!
Stayed 2 nights in May 2024
Response from S on 2024/5/20
We are thrilled to hear that you had such a wonderful experience at our historic hotel in the heart of San Francisco's Union Square! It's fantastic to know that you found our location convenient and that you appreciated the value we offer. Thank you for taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back for another amazing stay soon!

10/10 Excellent

Melida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from S on 2024/5/20
Thank you for your 5/5 rating!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the low price/deal for the location. Union Square isn't what it once was, but still nice to visit. We aloways enjoy the friendly staff, the gifts offered, and we're fans of John's Grill/Steakhouse.
Stayed 1 night in May 2024
Response from S on 2024/5/20
We are delighted to hear that you appreciated the value of our location. While Union Square may have undergone changes over time, we are thrilled that you still find it enjoyable to visit. We are always happy to hear that our staff displayed warm hospitality and that our guests enjoy the perks associated with our destination fee. Thank you for taking the time to share your experience with us, and we look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ghost stories and incredible history in the lobby but it is not scary hotel. Very friendly and attentive staff. Will stay again.
Stayed 1 night in May 2024
Response from S on 2024/5/20
Hello and thank you for your review! We are delighted you enjoyed our hotel's history and our very friendly and attentive staff service. We appreciate your loyalty and look forward to more future visits.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Great room!
Stayed 1 night in Mar 2024
Response from S on 2024/5/20
Thank you for your review of our great room! We hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from S on 2024/5/17
Thank you for your 5/5 rating!

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back!
Stayed 1 night in May 2024
Response from S on 2024/5/13
Thank you for your great review. We are looking forward to many more future visits with us!

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located.
Stayed 3 nights in May 2024
Response from S on 2024/5/13
Hello,We are thrilled to hear you enjoyed our central location! We hope to welcome you back again soon. Thank you for your review.

8/10 Good

Archana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from S on 2024/5/13
Thank you for your great review! We hope to see you again soon.

8/10 Good

Eugene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good choice
Stayed 3 nights in May 2024
Response from S on 2024/5/13
Thank you for your review! We hope to see you again the next time you visit San Francisco.

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big fan of Westin in general
Stayed 2 nights in Apr 2024
Response from S on 2024/5/10
Thank you for your great review! We truly appreciate your loyalty and look forward to many more future stays.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property multiple times and each time I enjoy my stay. It's a 10 min walk to China town and a 5 minute driver to Fisherman's wharf. The rooms are nice and I love the views from the Tower. The staff is friendly and accomodating. I look forward to my next venture here.
Stayed 2 nights in Apr 2024
Response from S on 2024/5/7
Thank you for your excellent review! We are looking forward to your many future stays with us.

10/10 Excellent

Bradford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason greeted me so kindly when checking in. I will always remember his professionalism and courtesy of getting me a great room. He may have set the standard for “customer service “ in the hospitality business. Bradford Keene
Stayed 1 night in May 2024
Response from S on 2024/5/7
Hello and thank you for your kind words about our front desk associate Jason! We will make sure he is properly recognized in our company newsletter, and we hope you visit us again the next time you are in San Francisco.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and large room, beautiful view
Stayed 1 night in May 2024
Response from S on 2024/5/7
Thank you for your review! We are so happy you enjoyed your stay in our large room with a very comfortable bed and beautiful view. We hope you visit us again the next time you travel to San Francisco.

10/10 Excellent

Alastair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St. Francis hotel is a beautiful and historic building near Union Square in SF. It is conveniently located near a lot of popular destinations and near the famous cable car lines. My stay was very comfortable thanks to the wonderfully maintained rooms and courteous staff. I will definitely be considering staying here on my next visit.
Stayed 3 nights in Apr 2024
Response from S on 2024/5/6
Hello and thank you for your great review! We are delighted you had a comfortable stay in our central location. We hope you will stay with us again the next time you are in San Francisco.

10/10 Excellent

Malise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly friendly, restaurant on site was great and hotel was conveniently located and walkable. Valet parking 24/7 was well worth it, and the hotel was clean and pretty. Would definitely stay again!
Stayed 3 nights in Apr 2024
Response from S on 2024/5/6
Hello and thank you for your amazing review! We are looking forward to many more future visits.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from S on 2024/5/6
Thank you for your 5/5 rating!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent employee service.
Stayed 1 night in May 2024
Response from S on 2024/5/6
Thank you for your excellent review of our staff service! We hope to see you again soon.

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. I loved this hotel so much I ended up staying 3 extra days.
Stayed 1 night in May 2024
Response from S on 2024/5/6
Hello and thank you for your great review! We are thrilled you enjoyed our hotel and excellent staff service so much that you extended your stay. We hope to see you again soon!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
We loved ThebWestin St. Francis, very clean, the location was very convenient, the room was very clean and comfortable and the hotel has a lot of historical spots in it. I highly recommend this place and hopefully I'll be back soon.I travel a lot trust me when I tell you yhis is a great choice to stay with your family.♥️
Stayed 2 nights in Apr 2024
Response from S on 2024/5/6
Thank you for your lovely review! We appreciate your kind words about our historic hotel and its cleanliness. We thank you for your high recommendation and hope to see you again the next time you visit San Francisco.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice
Stayed 3 nights in Apr 2024
Response from S on 2024/5/3
Thank you for your really nice review! We hope to welcome you back the next time you visit San Francisco.

10/10 Excellent

Emilie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lost my earpods - and search located through my app - and it pointed me to Westin , but when i called i was told they did not find any .
Stayed 2 nights in Apr 2024
Response from S on 2024/5/3
Hello and thank you for your review. We are sorry to hear you are unable to locate your air pods. Please be on the lookout for an email. Our Loss Prevention Team will reach out to you directly as soon as they have an update!

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself was very well kept and the staff were fantastic and very attentive. The individual hotel room was small but we try to keep in mind this is a major city so space can be limited, but it was a really small room. Also, the water temperature was weak when it came to hot water. Location was good to get everywhere we needed to in the city.
Stayed 2 nights in Apr 2024
Response from S on 2024/5/1
Hello and thank you for your kind words about our fantastic and very attentive staff and the maintenance of our building! We appreciate your bringing to our attention the issue with the water temperature. Rest assured; our engineering team has begun investigating immediately. Thank you for your patience and we hope to see you again the next time you visit San Francisco!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was stunning. The staff were very friendly and pleasant. The entire hotel was clean and well kept. The room was beautiful. The area around the hotel was rough. Construction everywhere and the homeless population was to the extent it felt unsafe to walk around. We witnessed a women drop her pants and defecate right out front in between two cars. Again properly beautiful but just watch your surroundings when not on the property itself.
Stayed 3 nights in Apr 2024
Response from S on 2024/4/30
Hello and thank you for your 5/5 rating! We are thrilled you enjoyed our stunning property with our very friendly staff service and cleanliness. We are sorry to hear about your experience in our surrounding areas. We hope to welcome you back for another stay in our beautiful rooms once our renovations are complete!

10/10 Excellent

Kymberly, Marina del Rey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say about our fave SF property? Best location to amazing dining and shopping and this time the property was decked out in cherry blossoms! We were greeted by Luis who I have to say was absolutely beyond belief! Never had a welcome like what he provided! Then Jeff, our stellar concierge ..wow! These two are worth more than we can express!! Thank you for another memorable experience and we can’t wait to visit again soon
Stayed 2 nights in Apr 2024
Response from S on 2024/4/30
Hello and thank you for your glowing review! We truly appreciate your kind words about our associates Jeff and Luis. We will be sure to acknowledge their efforts in our company newsletter. We are looking forward to your next visit!

10/10 Excellent

Emilie

Liked: Cleanliness, property conditions & facilities
I lost my earpods apple and i search it via my mobile app find my device and it pointed me to westin , and so i called :( unfortunately the lost and found department told me nothing was reported , but my app “ find my device “ pointing me to Westin .
Stayed 1 night in Apr 2024
Response from S on 2024/4/29
Hello and thank you for your review. We are sorry to hear you are unable to locate your air pods. Rest assured; our Loss Prevention team has been notified and will begin searching immediately. We truly appreciate your patience.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from S on 2024/4/29
Thank you for your great review!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying on Union Square in SF.
Stayed 2 nights in Apr 2024
Response from S on 2024/4/29
Hello and thank you for your review! We hope to host you again the next time you visit San Francisco.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was extremely nice and very accommodating!!! I will definitely visit again❤️
Stayed 2 nights in Apr 2024
Response from S on 2024/4/29
Thank you for your kind review of our extremely nice and very accommodating staff service! We look forward to your next visit to San Francisco.

6/10 Okay

Renee

Traveled with family
Liked: Amenities
Paid for the upgraded room; corner room with a view. Room was dirty with dirty spots on the bathroom floor and no shower cap. Dirty coffee rings on the coffee bar. :(
Stayed 1 night in Apr 2024
Response from S on 2024/4/29
Hello and thank you for your feedback. These matters have been addressed immediately with the respective departments. We truly apologize for the inconvenience caused.

10/10 Excellent

Edita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from S on 2024/4/22
Thank you for your 5/5 rating!

10/10 Excellent

Victor

Stayed 1 night in Apr 2024
Response from S on 2024/4/22
Thank you for your 5/5 rating!

10/10 Excellent

Sandy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Great amenities and walkable to the areas I needed.
Stayed 1 night in Apr 2024
Response from S on 2024/4/18
Thank you for your great review! We hope you visit us again soon.

10/10 Excellent

Martin

Stayed 1 night in Apr 2024
Response from S on 2024/5/7
Thank you for your 5/5 rating!

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and the location. Upon checking in we were given complimentary steel water bottles, two passes for the cable bar, and two passes for a bike rental These were a pleasant surprise and we still use our water bottles all the time! The concierge was helpful and we enjoyed our stay. The room was clean, quiet and comfortable. All you can ask for in a hotel room!
Stayed 2 nights in Jan 2024
Response from S on 2024/4/17
Hello and thank you for your glowing review! We are thrilled to hear you enjoyed your time with us. We hope to welcome you back for another quiet and comfortable stay the next time you visit San Francisco.

10/10 Excellent

Tyrone

Stayed 3 nights in Apr 2024
Response from S on 2024/5/6
Thank you for your 5/5 rating!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and staff
Stayed 1 night in Apr 2024
Response from S on 2024/4/15
Thank you for great review of our rooms and staff service! We hope to see you again soon.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments
Stayed 3 nights in Apr 2024
Response from S on 2024/4/15
Thank you for your 5/5 rating!

10/10 Excellent

Alice

Liked: Amenities
Nice staff. We really enjoy the city view and the $30 food voucher is another plus.
Stayed 1 night in Apr 2024
Response from S on 2024/4/15
Thank you for your great review! We are thrilled you were pleased with our staff service, and you found our destination fee helpful. We hope to see you again soon.

10/10 Excellent

LAURA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 1 night in Apr 2024
Response from S on 2024/4/15
Thank you for your beautiful review! We hope to see you again soon.

10/10 Excellent

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic. Shoutout to Carlie at the front desk and Jeff, the concierge. Thank you for making our stay memorable!
Stayed 6 nights in Apr 2024
Response from S on 2024/4/15
Thank you for your kind words about our staff, especially Jeff and Carly! We hope to welcome you back the next time you visit San Francisco.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from S on 2024/4/15
Thank you for great rating!

6/10 Okay

Ryan, Chesterfield

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was under construction. Workers were picketing out front. Hotel seemed aged. Temperature in public areas was cold. Spa was closed. Staff was helpful and attentive. Views were good. Room service was good. Breakfast buffet was good, but an omelette bar would have been better. Out of stock in aluminum water containers to reduce plastic bottles. Pricing seemed a bit high. Surrounding area was so-so compared to previous visits.
Stayed 3 nights in Apr 2024
Response from S on 2024/4/12
Hello and thank you for your feedback. We will use your comments to help us focus on areas of improvement going forward. We hope to welcome you back once our renovations are complete!

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David at the concierge made our stay extra special. Extremely helpful, he’s an assist to the hotel.
Stayed 4 nights in Apr 2024
Response from S on 2024/4/9
Hello and thank you for your kind words about our associate David! We hope to see you again soon.

8/10 Good

Eileen

Liked: Staff & service, property conditions & facilities
Check in was quick and easy. Jason was a great help with lots of insight for the area
Stayed 1 night in Apr 2024
Response from S on 2024/4/8
Thank you for your great review and your kind words about our associate Jason. We hope to welcome you back soon!

10/10 Excellent

Marian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was very helpful and pleasant.
Stayed 1 night in Apr 2024
Response from S on 2024/4/8
Hello and thank you for your review! We are thrilled to hear that you enjoyed our helpful and pleasant staff service, and we hope to welcome you back the next time you visit San Francisco.