Outdoor pool, open 6:00 AM to 11:00 PM, sun loungers
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Reviews of Jet Over Hotel

3 out of 5
Jet Over Hotel
Main Road, Salelologa

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 37 reviews" "
Rating 8 - Good. 15 out of 37 reviews" "
Rating 6 - Okay. 7 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Maria, Ridgecrest, California

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time❤️👌 I would recommend these hotel it was a great place to stay
Stayed 4 nights in Sep 2020

10/10 Excellent

Lotu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great food.
Excellent value for money, great location and setting but the stand out was definitely the staff. All the staff are the friendliest and most accommodating that I've experienced in my many years of travel to many destinations. Thank you Jet Over staff for a wonderful experience. Food was good too.
Stayed 3 nights in Jan 2020
Response from Atelynn Wulf on 2020/1/8
Talofa Lotu, Thank you so much for your kind words. The Jet Over Hotel staff truly appreciate it. Safe travels and hope you visit us again. Warm regards.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Atelynn Wulf on 2019/12/9
Thank you for choosing Jet Over Hotel. If there is anything that we can improve upon, please your feedback is greatly appreciated. Kind regards.

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from Atelynn on 2019/9/22
Thank you for choosing Jet Over Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Atelynn Wulf on 2019/9/4
Thank you for choosing Jet Over Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was good loved the pool area. Thank you
Stayed 2 nights in Aug 2019
Response from Atelynn Wulf on 2019/8/21
Thank you so much for your kind words and for choosing Jet Over Hotel. Safe travels.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Stayed 6 nights in Jun 2019
Response from Atelynn on 2019/7/10
Thank you for choosing Jet Over Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from Atelynn on 2019/6/12
Thank you for choosing Jet Over Hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the property had beautiful areas for the kids to play and adults to relax.
Stayed 7 nights in Apr 2019
Response from Atelynn on 2019/4/27
Thank you so much and for choosing Jet Over Hotel. See you next time.

8/10 Good

Gwenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were wonderful and made us very welcome. Only stayed the night but had time to enjoy the pool. Meals were fine.. choice of menu for dinner and continental breakfast. Our rooms had plenty of room. Not fancy but clean and comfortable. The Jet Over Hotel is a very short drive up from the ferry terminal with plenty of off street parking.
Stayed 1 night in Apr 2019
Response from Atelynn on 2019/4/27
Thank you so much and for choosing Jet Over Hotel. See you next time.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such wonderful and friendly staff. Amazing views and good food
Stayed 3 nights in Jan 2019
Response from Atelynn on 2019/6/10
Thank you J for your kind words and for choosing Jet Over Hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Not what I expected from pictures and reviews
Experience was OK. We booked 2 rooms with queen and 2 twin beds but we received rooms with a double and 1 single. The lady I dealt with was nice but the rooms I booked were not available and the price I paid were for the rooms they gave me despite being advertised as queen and 2 twin beds. When asked for a credit or refund they said I would have to deal with the booking agency?? No manager came to speak with me. The best they did was put a spare single bed in each room. We got there and the pool was closed - the pool was the main thing that attracted me to the hotel as I have 3 young kids who all just want to swim. We had 5 big suitcases and there was no assistance with taking them to room. We had to drag all suitcases up the stairs and try and manage our young ones. When our rooms were serviced they did not replace the blankets - this happened 3 times in a row. When asked for more blankets the night team had to bring blankets from other rooms.
Stayed 4 nights in Jul 2018
Response from Donna Stanley - Manager on 2018/9/12
Talofa lava. I first would like to thank you for choosing to stay at Jet Over Hotel. I am sorry to read that our service and facilities were not to your expectations.Your invaluable feedback will help us review areas of our services, we need to improve on. We hope your experience will not deter you from choosing to visit us again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel in Savaii
Our team had a great stay at the Jet Over. Great service, both at the front desk and in the restaurant. Breakfast was tasty and served buffet style, so no waiting! Dinner was also good. Nice beds in very clean rooms. The area near the pool is so beautiful and serene, it is breathtaking and so relaxing.
Stayed 1 night in May 2018

8/10 Good

Isaac, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good n easy to go your fisrt time in Savaii
Beautiful place ,good staff,quite,clean n more welcome to relax this place anytime
Stayed 4 nights in Mar 2018
Response from Donna Stanley - Manager on 2018/4/3
Talofa Isaac, Thank you for taking the time to post your review about your stay with us. We are pleased that you had enjoyed your time in Savaii and your stay at our hotel. We hope you will choose Samoa and Jet Over Hotel again when you plan your next trip. Warmest regards from sunny Savaii, Samoa.

6/10 Okay

Flip, Savaii

It was useful
Shower drain didn't drain fast enough..air conditioning unit sounded like it was about to fall off the wall no Internet at all even in the front desk
Stayed 1 night in Dec 2017
Response from Donna Stanley - Manager on 2017/12/13
Talofa client, Our apologies for the problems you had experienced during your stay with us. Your invaluable feedback is welcomed and will assist us indeed in the areas you have expressed concern in. I hope this will not deter you from choosing to stay with us in the future.

8/10 Good

Julie, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was close to the wharf.
The Hotel staff are lovely and welcoming. The management team need to look seriously at updating the facility. I stayed in a room where it smelt like damp and the carpet was too old and dirty. The shower head did not have a proper holder.The bed sheets are stained as well, even though I know they have been cleaned and dried.
Stayed 2 nights in Jul 2017
Response from Donna Stanley on 2017/7/17
Talofa Julie, Thank you for taking the time to offer us your feedback about our hotel during your stay. I do apologise for the delay to a response by us. We are pleased to read you had enjoyed your stay and also apologize for the areas you have identified that require our attention. Pleased to let you know that an upgrade to the hotel is forthcoming as management's intention is to create a most positive impression on all our guests at all times. Warmest regards from Jet Over Hotel. Donna ( Hotel Manager).

6/10 Okay

M.H. Louise

Disliked: Room comfort
OK but overpriced
It was just OK; however the hotel is overpriced for what it is. And we were also charged USD 50 dollars in unspecified fees and taxes. The room was a bit awkward: the bed was upstairs, and the kitchenette and bathroom were downstairs.
Response from General Manager on 2016/12/26
Talofa lava, Thank you for choosing to stay at Jet Over Hotel recently. I am sorry the room you were booked in was not to your expectation. For the extra $50USD you thought you were overcharged by, if I could have abit more information or if you could forward a copy of your invoice and receipt please as I would like to correct any wrongdoing on our side. I sincerely hope your recent experience with us will not deter you from choosing to stay at Jet Over Hotel in your next planned trip to Samoa. kindest regards Donna

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Relaxing though rooms & meal servce needs imprving
it was good to get away from the hustle of the mainland in Apia to somewhere where it was quiet and relaxing. The pool was great, especially next to the 'beach' overlooking the 'ocean' seeing the mainland in the distance.

8/10 Good

Lesley, The UK

Liked: Staff & service, property conditions & facilities, room comfort
A good place to stay
The positivea: a good place to stay with pleasant, very helpful staff. A good restaurant. Nice pool area. The negatives: a pile of sawdust in the bottom of the wardrobe and only 1 coathanger. Very poor water pressure which made having a shower a long process.

8/10 Good

Harry, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, oceanside rooms are recommended
Staff were very accommodating. Hotel was fully booked but managed to find a room last minute when I needed to extend one more night.
Response from Dahlia on 2016/2/9
thank you Harry we hope you enjoyed your stay

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
It was conveniently located
It was a nice place great staff as well. Food was ok
Response from Dahlia on 2016/2/9
Thank you, we hope in your next stay you will try our new menu being launched this coming Valentines day, ranging from lamb roulade, penne pasta, creamy chicken, asian seared fish, ensalada fresco and decadent desserts

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room for improvement
Not all amenities specified in the pre-paid booking were provided (e.g. no microwave provided). No hot water, holes in netting and door jams for mosquitoes to enter, and one room had a dangerously loose floor board. We had to negotiate to be moved to more satisfactory rooms.

8/10 Good

layla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yea wasn't bad easy to find
Staff were very friendly and helpful. The room neat and tidy large enough for the two of us. Was a bit disappointed with no hot water. I have to go and ask for milk and sugar to make a cup of tea. Other than that was ok.

8/10 Good

Jacquie, Bozeman

Liked: Cleanliness, staff & service
Disliked: Room comfort
once we got past the street-side look we realized it was really nice out back and the water view was lovely. The rooms were just ok-not cozy at all and no comfy places to sit-thank god for the nice lobby. Food fine, service awesome! The security guard was lovely with my son.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Communication between 'Head Office' in Apia and Jet Over in Savaii is a problem. Staff in Savaii knew very little about their bookings and about bookings made over booking websites. The rooms we booked were not the rooms we were allocated. We had paid online for ocean view rooms and on checking in were allocated standard Mall rooms. After a lot of 'discussion' we were given an ocean view room. We paid for a room with a double bed and two single beds - we got one double bed and one single.

4/10 Poor

Fluffy, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing services and hotel condition
Despite questioning our allocated room against our confirmed booking and asking repeatedly to repair the shower, we checked out after 4 days without any improvement in sight. In Room 309, supposedly the best suite with a sea view, you could not see the sea without going outside well away from the room. The shower consisted of dripping water when turned on full, and it was very difficult to get a proper body wash without taking a very long time standing while moving the shower-mouth around by hand. Part of the floor had seriously bubbly and squeaking areas that threatened to give way when you stood on it. There was no place to hang clothes other than on chairs and no telephone available inside the room.

8/10 Good

Sarah, Arrowtown

Liked: Staff & service
Great service, good location, nice pool.
We had 2 nights here before catching an early ferry. The staff are amazing, so helpful. The food and cocktails are tasty. Good value for money.
Response from Dahlia on 2015/7/7
thank your for your feedback. we look forward to hosting you again in your next trip.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice view, nice pool
Pool and view from the ocean view rooms was great. However, The rooms were pretty dated and tired - the stucco ceiling in our room had a huge patch missing from what i can only assume was a rough repair job. The bathroom was dark and dingy with no windows. The food in the restaurant was basic The staff were mostly helpful and the onsite car rental was good - this is not the place to just hang out at hotel - definitely just a base to explore Savaii from and to cool off in the pool at the end of the day.
Response from Dahlia on 2015/7/7
Thank you so much for your feedback as it clearly helps us in improving our service. JetOver hotel will be undergoing a facelift this financial year and a launch of our new menu in the upcoming months. We look forward to hosting you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointing
Bad experience as staff tried to charge me twice after i had already paid in advance online. One of the male hotel staff also advised us against swimming in the outdoor pool and the staff never had the correct change when we ordered at the bar! We stayed for 4 nights and our room wasn't cleaned at all until the 3rd day when we complained to reception, they advised us that we were meant to leave the key with reception if we wanted our room cleaned which they failed to tell us when we checked in! I will never stay here again and would not recommend this place to anyone!
Response from Dahlia on 2015/7/7
Thank you for your feedback. We are grateful for this as it aids us in improving our service. JetOver Hotel has undergone many changes including capacity building for staff. We hope to host you again in your next visit to Samoa.

6/10 Okay

Jan, Melbourne, Australia

Liked: Cleanliness, staff & service
Wonderful views over the ocean
Idyllic setting, wonderful views gorgeous pool and beach area and friendly staff. The menu was a little disappointing and it took a very long time for the food to arrive after ordering. We would have loved to have seen the fantastic local produce showcased on the menu. There are also no freshly made cocktails available. The units are clean and tidy but need some maintenance. There was no grate over the drain in our shower which was a hazard. The bathroom is downstairs and the bedroom is upstairs which may be an issue for some travelers if they have limited mobility and there is no banister to hang on to. We loved talking to the friendly staff about Samoan history, village life and just life in general - a memory to treasure.
Response from Dahlia on 2015/7/7
Thank you so much for your feedback. JetOver Hotel will be launching a new menu in the upcoming months. We are also going through a facelift in this new financial year. We look forward to hosting you again in your next visit to Savaii.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fuatai, Auckland.N.Z

Liked: Staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice staff,nice pool everything was great. Beautiful views wil be staying there next time in savaii
Response from Dahlia on 2015/9/5
Thank you so much for your feedback. We also look forward to hosting you again in your next visit. JetOver Hotel is going through a facelift this financial year and will be launching a new menu in the upcoming months. Exciting times ahead for us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Lage, Restaurant, Pool, ...........................
Stayed 2 nights in Jan 2020
Response from Atelynn Wulf on 2020/2/20
Thank you for your feedback and for staying with us. Tofa soifua.

6/10 Okay

Verified traveler

Response from Donna Stanley - Manager on 2018/4/3
Talofa guest, thank you for taking the time to send through your review about your stay at our hotel. We trust you had enjoyed your time in Savaii as well as your stay at Jet Over Hotel. We hope you will choose to visit Samoa again and Jet Over Hotel sometime in the near future. Warmest regards from Savaii, Samoa.

2/10 Terrible

Juan Carlos, La Plata - ARGENTINA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"STRONG WOMAN JOLLY"
Pagamos U$S 87 por noche. El primer día nos alojaron en la parte más antigua, sucia y deprimente del hotel. Como el aire acondicionado no funcionaba pedí que nos cambiaran de habitación por y fue así como descubrimos que en realidad nos correspondía una categoría superior cuyo costo no superaba los U$S 75, al investigar se desligaron diciendo que la diferencia se debía a la comisión que cobraba hoteles,com. Un capitulo aparte se lo dedicamos a una "Señora" de nombre JOLLY soberbia, maleducada y muy ordinaria, todo el tiempo observando nuestros movimientos a tal punto de habernos sentido atosigados. Algo bueno para destacar es la buena predisposición de una Srta. de nombre Fou que logro resolver nuestros problemas.
Response from Dahlia on 2016/4/9
Querido Juan Carlos gracias por eso., que lastima que no estaba alli cuando se quedaron en nuestro hotel. lo siento por eso.