Saint-Venant Vacation Rentals

"It is a bit far from the city center, located in an industrial area. I recommend that the reception staff try to speak at least one language in addition to French. Communication was very difficult, and there were many misunderstandings for both Expedia and the guests. At a minimum, English or Spanish would be helpful, as they are the two most widely spoken languages in the world. This would prevent many problems."

"Everything we needed on an overnight stop from uk to france. Clean spacious room. Decent breakfast. Can't comment on the gym, pool etc as didn't use them. "

"Courteous and warm welcome. Clean room as always "

"We arrived at 1.50pm. The hotel seemed empty but we were told we could not check in until 2pm. We went and sat in our car until 2pm after no early check in was offered. The man on reception, he felt like he was our boss and offered a poor service. The room was warm and the bed not comfortable. We had a drink at the bar and the same member of staff served us but it appeared as if it was an inconvience to serve us. No one else was around, it was not as if he was busy dealing with other people. Not a pleasant stay"

"We checked in at 0030 so reception was closed which was expected. The message from the hotel gave me a code to use to gain entry. At the hotel I was faced with a check in computer asking for my name and reservation number . After 20 minutes I could not find a reservation number it would accept We used the intercom to speak to someone and got the reservation number. Using this we ‘eventually ‘ got the door to open after about 5 attempts. The code sent by the hotel was infact the reservation number . A simple change in language could have assisted here . Without my message to the hotel prior to travelling this code would not have been sent or available - so despite not knowing this code was the reservation number - how are you supposed to find that out if you don’t know you need it till 0030 when you are tired and trying to check in. It was a poor check in process which even asked for around 2€ in payment and if we wanted breakfast etc . Can you imagine at 0030 if I want this - we just wanted to get to bed not be questioned A very poor system "

"This place is truly extraordinary. A MUST!!!"

"Staff and room were lovely. Dinner was nice, but the drinks were very expensive (small glass of wine €10). Breakfast, for the price, (€22 each) was very average"

"Pa"

"upon arrival was told my stay was cancelled and i was supposed to receive a refund i can see this has not been done and they took my money left me stranded at night having to pay extra for a one night in a different hotel"