Find Beach Hotels in Sabana Westpunt

"Check-in felt rushed and unwelcoming. We were handed wristbands, given our room number, and directed to scan a QR code for resort information—without any real orientation. There was no explanation of where our room was until I asked, no mention that the buffet was about to close (which would have been helpful after a long trip with two small children), and no offer to assist with luggage. The reception area itself is quite small, lacks seating, and isn’t equipped to handle the high volume of arriving guests. Overall, the arrival experience felt cramped and disappointing. Check-out was especially frustrating. We weren’t informed that a generator installation was scheduled at the main entrance on the morning of our departure. As a result, we had to carry our luggage up to the gym area and wait outside in the heat for our cab. Once again, no one offered assistance with our bags, which made the experience unnecessarily stressful—especially with kids. Overall, my kids had a great time. The resort is great for families thanks to the variety of water slides & exceptional buffet, but the customer service in the front desk & bar areas really needs improvement. "

"We enjoyed our stay at Lagun Blou. We went for diving and the quiet cliffside location. The resort property and landscape were beautiful. The pools were perfect after diving. The staff was very friendly and helpful and the property was secure. We enjoyed both restaurants nearby and the great cliff breezes that kept us cool. We could dive and snorkel right from the dock. We would definitely stay again the next visit. "