The property and its amenities looked wonderful, and we were initially very pleased. Unfortunately, we were unable to enjoy our stay due to a large number of unsupervised children running through the hallways, jumping, screaming, and even banging on the glass doors while their parents remained on the patio having drinks.
We were there for business and needed rest, but despite the staff’s assurance about “quiet time hours,” the disruptive behavior continued well into the night.
Additionally, we couldn’t enjoy the pool or hot tubs the next day, as they were overcrowded with children. It was a disappointing experience given the expectations set by the property’s presentation.
