"They get a lot of bus tour travelers, so breakfast can be pandemonium until they all head off. They're usually at breakfast when it first opens, so it's a good idea to wait at least a half hour before going into the breakfast room. The hotel was in a good location, and the staff was very helpful. Overall, it's a very good place to stay on the west side of Yellowstone National Park,"
"Most of staff were very attentive. Primarily the dining room suffered greatest in any scoring. Some very visibly showed lack of training or being extremely new while those with some/greater knowledge stood around not offering assistance. Lack of joint team work left more than one patron upset. Most of the time the front didn't need more than one, The second and third should have helped to bus tables, sit water or take payment. It was fully inexcusable to see suffering employees while others wondered or talked. To arrive at our room at 1800 with house keeping still turning over rooms was not good. Cleaning floor of lobby at 1500 (a wet floor) during high traffic time not only didn't look good but was unsafe. Hopefully staffing will become better since the previous evening was spent at another hotel in the park and we received better service for a better price'"
"Location, balcony, grotto looked neat even if we didn’t use it. Liked the cottage, artist loft feel to the place. My friends place in the other room there had dirty sheets, stains on the couch etc, and a front door that wouldn’t lock, but our room was fine."
"Room is tired and needs updating. Had a lot of difficulty getting shower to drain.
Staff was very friendly.
Buffet was very good, lots of choices and all delicious.
Pool and hot tubs are great!
D"