Find hotels near Rock Spring Club, Newark from NT$3,800

"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"During a snow storm when you can't get to restaurants, having 1 microwave to serve the entire clientele was ridiculous!! I stood in line for 40 minutes behind 8 other people waiting to heat up theitem purchased in the lobby. No microwave in any rooms!!! Awful!!!"

"Hot tub wasn’t working. Selected the hotel for the hot tub. "

"Was ok"

"The key had to be charged daily by the front desk. "

"Rooms were so elegant, and the fresh baked cookies and complimentary wine/candy closet were very gracious. Staff was sweet as well!"

"Staff was excellent"

"We were in town for a funeral. We’ve stayed at the Wilshire Grand in the past. It’s wonderfully located and we were able to quickly Uber in and out on demand. The hotel is great though becoming a little “tired”. It’s a popular spot for wedding guests and that takes a toll. Staff were lovely, helpful and available. "

"Love the stay"