Rinku Premium Outlets Tours

Very welcoming staff at the front desk. Room was great, bigger than expected and very comfortable and clean. Walking distance to transportation, dining and shopping

Everything was great. Need more or bigger trash cans.

A good hotel in a good location. Bunk beds for kids and a second bathroom make it easy for a family. Easy walk to heart of city and lots of food option nearby including a 7-11 and Fresco 24hr grocery store. Kids loved it. Was a bit inconvenient not having basic necessities in the room such as coffee. As a coffee drinker it’s annoying to have to walk to reception just for some instant coffee first thing in the morning. Would have given the hotel 5* but they gave us inaccurate advice for train and bus tickets. We told them where we wanted to go and they sold us day passes for 1,100 yen (4,400 for 3 adults and 2 kids). When we got to the train station we found out the tickets they sold us weren’t for that train, we then had to pay cash for that train and other trains for the rest of the day. When we spoke to the hotel about it, their answer was “sorry, you should have read the fine print”. Given we bought the tickets on their advice, the right thing to do would have been to offer a refund or some sort of compensation for this. Lesson learned, do your own research, don’t trust advice from reception.