After making the reservation, I reached out to the front desk to let them know it was a special occasion, I put in a few different requests but no acknowledgements whatsoever! reserved a king bed but when we go to the front desk she gave us 2 queens and said she had no other rooms! No DND sign in the room! 5am comes and I was trying to make coffee- coffee pot was broken! Housekeeping had to bring another one up. Both drains in the bathroom were plugged up, therefore, no drainage! There was also old trash on the floor! Nothing was done that I asked, being my wife’s birthday I wanted it to be something special. It wasn’t! The whole staff, even at the restaurant acted like they hated life. I would NEVER stay here again! Old, broken and tired all around. Spend your money somewhere else! This place doesn’t care about making guest experiences a good one. They only care about numbers. Believe me, do yourself a favor and don’t waste your time here!