Sheets had not been changed when I checked into my room, and they do not service rooms daily… pretty gross
sean
於 2025 年 7 月住了 4 晚
8/10
It was close to the airport so that helped me.
Piper
於 2025 年 6 月住了 1 晚
6/10
It was clean and conveniently located.
Tamara
於 2025 年 7 月住了 2 晚
10/10
Excellent stay. Has been updated, very clean and staff was excellent.
Christine
於 2025 年 7 月住了 1 晚
4/10
There's only one staff member working the front desk upon check in so there's a bit of a wait time. They're not upfront about surcharges - I was asked for my credit card without being told what the deposit is or the parking fees and even at checkout I had to ask what I'm expected to be charged. The room had dog fur and hair all over the ground and so did the sheets. I asked for new sheets upon leaving in the morning to start my day and told the gentleman why and after coming back over 8 hrs later all that was done was they made our bed - without changing the linen like I requested bc of the dog furs so I went down and got the linen to change myself. I called downstairs - again bc there's only 1 staff at the desk you'll be on hold for 20 mins- and requested several more washcloths bc they only put 2 in each room - and we don't use the same one on our bodies and faces - and since we're here for 2 days I asked for 6 because we already used the 2 we had for after sex clean up - sorry TMI - and I was told they could only give us 3 more. We waited a few hours and instead of washcloths & a couple more cups, they brought us HAND TOWELS lol & said they cannot bring us cups, we have to come downstairs and get them from their self serve area at their store lol. So i went down the next morning to ask for washcloths & was able to get those & the cups. Lastly, if you run hot be aware - I run cold and we had it at 70 and I was HOT. In my apt i have AC at 76 mind you. Anyways 2 stars.
SHEILA
於 2025 年 7 月住了 2 晚
10/10
Right in front of RNO airport. So great location. Nice nearby restaurants.
Room was spacious, modernized. Enjoyed the stay!
Shivani
於 2025 年 7 月住了 1 晚
10/10
We came home from Europe, landing at Reno at midnight. It was somewhat easy to walk with our luggage and we didn't check to see if the hotel shuttle was available. It was nice to go across the street from the airport and get a good nights sleep.
Linda
於 2025 年 6 月住了 1 晚
10/10
Roger
於 2025 年 6 月住了 1 晚
8/10
Nice
Michael
於 2025 年 6 月住了 1 晚
10/10
The soap was great. Hard to find the main entrance by foot. Not clear markings.
Kayla
於 2025 年 5 月住了 1 晚
10/10
Super friendly staff with great hospitality.
Kip
於 2025 年 6 月住了 1 晚
2/10
Good!!
Ritchie Brandly
於 2025 年 5 月住了 1 晚
6/10
The place had really dark lighting and the staff was sometimes abailable when needed.
Jezelle
於 2025 年 6 月住了 1 晚
10/10
Closest to airport
Delacey
於 2025 年 6 月住了 2 晚
6/10
Airport shuttle does not run 24/7. Starts at 4 am. Room was out of shampoo and the pool says only open til 8. Silly. The room was decent but had noticeable dirt n dust on the floor. Next time, and for the same price, just going to book the grand sierra. Better pool and airport shuttle times.
Yarrow
於 2025 年 6 月住了 1 晚
8/10
Great option for a hotel near the airport.
Timothy
於 2025 年 5 月住了 1 晚
10/10
Pleasantly surprised! Very close to the airport with a frequent shuttle, very clean and new rooms
Anh
於 2025 年 6 月住了 1 晚
6/10
isabel
於 2025 年 5 月住了 1 晚
10/10
Rabecca
於 2025 年 5 月住了 2 晚
4/10
Only reason I am giving it 2 stars was due to the bartender Saturday night. She was very friendly and always helping her customers in whatever was she could. Great customer service. I cannot say the same for the front desk and housekeeping. On our last morning we needed additional towels and toilet paper. Never got it. After 30 minutes I went to the front desk to get it and then got called a liar by one of the housekeepers (possibly the head housekeeper). She told me that they cleaned the room the day before and gave us two extra toilet paper rolls and 2 towels. We had four people in our room, got one toilet paper roll, no Kleenex and they didn’t bother to check the shower gel dispenser when they cleaned the room. Our last night we had to get additional towels and a bottle of shower gel as we were trying to get ready for dinner. The housekeeper needs to do a better job making sure there is extra toilet paper, some Kleenex and some actual shampoo/shower gel so people can take showers. All the front desk and housekeeping had to do was say sure no problem and hand them to me. Not call me a liar on what she thought she left in our room which she clearly didn’t replace the items I had to get later. Another problem is we checked into our room and we found multiple spiders especially between the far bed and wall which I’m sure they never clean. We then moved rooms, which was a little cleaner, and found another spider. Horrible customer service calling your guests liars. Stay away!
Matthew
於 2025 年 5 月住了 3 晚
8/10
Very friendly and outgoing, shuttle driver, believe her name is Flor and great bartender, friendly fast service and looked out for my safety as well